Dr Watson
- 2 reviews
really helpful
Staff helpful and willing to listen. We covered the essentials without trouble and I was able to transact a suitable policy in less than a day. Staff did not try to cover the inevitable ignorance in dealing with a complex matter.
1 comment
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HankSydney, NSW
- 2 reviews
The service was excellent
This was the first time I've chosen Seniors Travel Insurance and I was very happy with the service. Claudia was very professional and efficient. I am certain that I will use your services again.
1 comment
Customer RelationsAustralian Seniors
Hi Hank,
Welcome to the Australian Seniors community. I am delighted to hear that you found Claudia to be professional and efficient when setting up this valuable protection for when you travel. Th... Read more
ank you for sharing your experience with us. Kind regards, Sharon
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DavidSouth East Queensland, QLD
GREAT CUSTOMER SERVICE
Margaretta was helpful, respectful and understood my needs very well. They were pleasant, listened to me and had a very happy manner and demeanor. They were great and delivered excellent service.
1 comment
Customer RelationsAustralian Seniors
Hi David,
What a wonderful review. I am thrilled to hear of the great service you received from Margaretta and that you appreciated her listening and understanding your needs as she guided you throug... Read more
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EricPerth, WA
- 2 reviews
Excellent customer service
in looking for overseas travel Insurance I logged on the Nat Seniors website to review the availability of the Policy for comparative purposes. the next day I received the quote via email and also a welcoming call from "Lyn" of the Travel centre who was able to assist me with a couple of questions that I had re pre existing conditions. I found her to be easy to deal with and was able to be of great assistance. I also had occasion to ring in on one further query and was handled in an expert and efficient manner. good to deal with overall and I ended up with the right Policy for our travel. well done Nat Seniors Insurance Team
1 comment
Customer RelationsAustralian Seniors
Hi Eric,
Welcome to Australian Seniors and thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Lyn and that we can p... Read more
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Good cover.
The cover appears to be satisfactory at this stage. It was easy to set up with help offered in store. Obliging staff who explained things easy to understand. This is our first time with Seniors.
1 comment
Customer RelationsAustralian Seniors
Hi Granny,
Welcome to Australian Seniors and thank you for sharing your experience with us. I am delighted to hear of the great service you received from our team and that you felt fully informed when... Read more
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essential travel policy for senior persons
Competitive value,staff covered policy details and highlight medical assessment for my wife and me.
Process was very efficiently handled
No claims this is for essential health and accident cover
We are not risk takers
2nd time for travel cover
1 comment
Customer RelationsAustralian Seniors
Hi Barry,
What a great review. We are thrilled to receive positive feedback and to hear that you find your policy competitive and it was set up efficiently for you and your wife. Thank you for choos... Read more
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DavidIllawarra, NSW
Best Deal Again
I always shop around for insurance, but for the third time Seniors gave us the best and easiest to understand policy, we both have pre existing conditions and the ease of completing their requirements was a bonus. But only 4 stars, still had to pay!,
1 comment
Customer RelationsAustralian Seniors
Hi David,
What a wonderful review. I am delighted to hear after shopping around we are still able to provide you a policy suitable to your needs, which is easy to understand. We are pleased to welco... Read more
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MargaretCentral Highlands and Goldfields, VIC
- Travel Insurance - Top Cover
- Verified customer
A great deal!
I always shop around for my travel insurance. I have a pre-existing condition and often am required to pay huge amounts to cover it and yet I always self managed and never required more than a visit to the doctor to sort out any difficulty. This is the first insurance policy that I have applied that recognises this. I will be definitely be using Seniors Travel Insurance for future trips and recommending it to others.
1 comment
Customer RelationsAustralian Seniors
Hi Margaret,
What a lovely review. We are thrilled to receive positive feedback and very happy that we can provide you cover suitable to your needs. Thank you for choosing Australian Seniors to care for your insurance needs.
Kind regards,
Sharon
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ChristineCentral West, NSW
Just what I was looking for
I believe it is good value as it covered everything I needed and expected. The person who assisted me was extremely helpful & explained everything in detail. I would recommend anyone else having this policy.
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and that you felt fully informed when choo... Read more
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SusanPerth, WA
Perfect policy for seniors travel.
Perfect policy for traveling seniors. Good value with many inclusions. First time I have used this company for travel insurance but will certainly look at using them in the future.
1 comment
Customer RelationsAustralian Seniors
Hi Susan,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with an affordable option that is suitable to your needs.
Kind regards,
Jessica
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GlendaSydney, NSW
- 4 reviews
Easy application process
The online seniors travel insurance process to get a quote and then accept it and purchase the cover is straightforward and very easy to navigate. Have used seniors travel insurance 3 times so far.
1 comment
Customer RelationsAustralian Seniors
Hi Glenda,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that you found our website to be so user-friendly.
Kind regards,
Jessica
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MollyIllawarra, NSW
- 2 reviews
excellent service
The policy price was very competitive. I have never used this company before but will certainly use them on my next overseas holiday. The representative was most helpful and answered all my questions . However, before completing the interview I decided to add another day to the quote but it had already been submitted to another department. When I contacted them I was required to pay another $14.99 which was a disappointment
1 comment
Customer RelationsAustralian Seniors
Hi Molly,
Thank you for taking the time to share your experience with us. I am sorry for any inconvenience caused when adding the extra day to your policy, however I am pleased to hear of the great se... Read more
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EdwardGippsland, VIC
Easy, peasy self serve!
A very easy process to set up, pay for and finalise!
The policy represented good value for the two of us and it was very easy to add on the medical that was required
1 comment
Customer RelationsAustralian Seniors
Hi Edward,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy online and that we can provide you with cover... Read more
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HilaryMetropolitan Adelaide, SA
- 2 reviews
Easy to obtain and good value.
I was pleased with how easy the insurance was to purchase. The quote was competitive and allowed me to easily add in preexisting conditions. I feel confident that any issue I may face while overseas will be taken care of. It remains to be seen whether I am correct, but so far so good.
1 comment
Customer RelationsAustralian Seniors
Hi Hilary,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with an affordabl... Read more
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PeterCentral, SA
Excellent service
I felt the policy was good value. It was it easy to set up. I have used this company about 3 or 4 times before & have had no drama's. Nicky was most helpful.
1 comment
Customer RelationsAustralian Seniors
Hi Peter,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service you have received from Nicky and of the ease in which you were able to set up your policy.
Kind regards,
Jessica
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KaySydney, NSW
Excellent service
I asked for a quote - also asked for some options, and the consultant, Deanne, was both efficient and helpful.
She was also patient and answered my questions clearly.
I had shopped around and this was the one that suited me the best, and it seems to be good value.
It was easy to set up, and I can recommend this company.
1 comment
Customer RelationsAustralian Seniors
Hi Kay,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Deanne and of the ease in which you were able to set up ... Read more
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very good price and correct questions asked to ensue cover
hassle free policy and was explained in easy terms. All the questions were asked to ensure cover would not be a problem. The time taken to do the insurance was very short and covered all aspects of what I needed in travel insurance
1 comment
Customer RelationsAustralian Seniors
Hi Robert,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the ease in which you were able to set up your policy and that you felt fully informed when choosing... Read more
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HeidiSouth East Queensland, QLD
TRavel Insurance
I shopped around as I needed cover for a motorhome in Europe and the consultant, Amanda, was extremely helpful and friendly. EXcellent value for money compared too many others. The policy met all my needs.
1 comment
Customer RelationsAustralian Seniors
Hi Heidi,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Amanda and it sounds like you have a wonderful trip planned.
Kind regards,
Jessica
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dikdanx
- 7 reviews
The challenge of travel insurance for an elderly person
Compared with others that I checked on, it was excellent value. It was easy to navigate requiring very basic and quick questions to answer. This is the first time I have used it but it won't be the last
1 comment
Customer RelationsAustralian Seniors
Hi Dikdanx,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with an affordable option that is suitable to your needs. We look forward to ... Read more
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Travel
Bit long winded filling out med section other wise easy we have only used you one time so we have never claimed from any one we used so let see how it gos.
1 comment
Customer RelationsAustralian Seniors
Hi George,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to improve the services that we provide to our customers and your feedback will assist with this.
Kind regards,
Jessica
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Questions & Answers
E.G. MARLEEasked
I would like a quote for travel insurance cruising around Australia Fremantle to Fremantle 28 days would have to be over 80 years old and medical comprehensive cover having a pacemaker and take Thyroid tablets. thank you
1 answer
Customer RelationsAustralian Seniors
Hi E.G. Marlee,
Thank you for reaching out. Could you please reply to my private message with your name along with your contact details as I would like to organise for one of our team members to contact you and further discuss a quote for cover suitable for your needs.
Kind regards,
Alisa
David B.asked
Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?
No answers
Kerry Wasked
My wife and I are doing a Mediterranean Cruise flying from Brisbane to Italy via AbuDhabi to pick up the cruise. We have two days in Italy in accomodation before boarding the cruise. We return via plane( after the cruise) to Brisbane from Italy via AbuDhabi. My question is, Is my wife and I covered for Air transport, accomodation as well as Cruise in one Policy? Some insurers offer Cruise option but I'm not sure if we are covered for all the things we need to do to get on the boat ? eg Planes travel, accomodation
1 answer
Customer RelationsAustralian Seniors
Hi Kerry,
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
Kind regards,
Jessica
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Customer RelationsAustralian Seniors
Hi Dr Watson,
iding you suitable cover for your trip. Kind regards, JessicaThank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we were able to assist with prov... Read more