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374 questions from our users

Kelsha
Kelshaasked
ECF01

Had my smeg for a few months and it’s been great up until recently. Coffee tastes burnt, and find the coffee ground has exploded up into the group head which makes a huge mess, but It’s pouring out of the filter fine. It does seem quite hot ?
I have tried different levels of tamping, and it’s been descaled. Could it be the coffee ground level? -but It’s never been a problem previously, I have it on coarse. Or maybe too hot ? - but how would I adjust that?
Not sure why it has all of a sudden started doing this.



1 answer
Kelsha
Kelsha

Think I have figured out the problem after some research.. I might have previously changed the temp setting without realising while I was trying to figure out the decale mode. I will change the temp and try again..

Nat
Natasked
ECF01

Got my machine this week followed all set up instructions and working lovely but after frothing milk and turning steam lever back up the one cup and two cup lights flash. They go off when I cool down the boiler and returns to ready. Is this normal? Do I cool the boiler down after every time I steam milk? Nervous to leave it to see if the lights stop flashing after several minutes!

2 answers
Smeg
Rodney M.SmegSend a private message

Hi Nat,
Thanks for your enquiry. You only need to cool down the boiler if you want to make additional coffees after steaming the milk. The lights will stop flashing when the boiler cools down.
Regards
Smeg

Lou D.
Lou D.

Machine won’t descale as per you tube, have done this previously but now won’t work ??? Any suggestions please ?



lucas metherall
lucas metherallasked
ECF01

My 14g coffee basket is blocked. I know this because water will flow through the 7g basket, but not through my 14g basket even when empty. How can I unblock it? What products, genuine or not, will fit the handle to replace it? Thanks :)

5 answers
Ang
Ang

Soak the basket overnight in a small bowl of water with lots of bicarb of soda. It's blocked from a build up of oils, coffee and possibly scale.

lucas metherall
lucas metherall

Thanks Ang, I'll give that a go. Interestingly I boiled it pretty hard in 1/2 vinegar 1/2 water and no luck, so I'll try your suggestion.

nicola h.
nicola h.

did this work...? I have soaked mine for days in water without any success. I'll give bicarb a go now
I am having the exact same problem. I can only seem to find replacement basket at over $100 !!!



Sue P.
Sue P.asked
ECF01

My coffee wont flow through

1 answer
Smeg
Rodney M.SmegSend a private message

Hi Sue P.,
If the coffee won't flow out of the filter, your coffee is too finely ground. Please adjust your grind coarser.
Regards
Smeg

mark t.
mark t.asked
ECF01

Hi I’m thinking of buying the Smeg coffee machine . All I really want to know will it make a flat white as you get in Costa or Nero ?

No answers
Tommy Thang N.
Tommy Thang N.asked
ECF01

Hi
I just bought it a few days ago. Was wondering the longer I hold down the more coffee I get? As in stronger taste and caffine? What would be the recommended time? 25-30?

No answers
Nicola
Nicolaasked
ECF01

Hi I have had my machine for 3 months it was making the perfect lattes until recently .
The steam pressure seams to have changed and it is not frothing the milk properly . The milk gets hot too quickly and I end up with no froth at all.
I have cleaned and checked the nozzle for any
blockage but it seems fine. Had this happened to anyone else ? I have t changed anything on the machine or my milk it just stopped frothing properly all of a sudden .

2 answers
nicola h.
nicola h.

yep it happened to me after about 2 years. I contacted smeg re the issue, hoping to have it fixed and they replaced the whole machine for me
but now my replacement machine is being a little inconsistent after almost 1 year

Nicola
Nicola

Oh thanks I will contact Smeg

Wendy Neill
Wendy Neillasked
ECF01

I can't reset the clock after a power cut. It flashes 12.00 and the lever up and down has no effect.

No answers
Aine R.
Aine R.asked
ECF01

BEST DESCALER TO USE?

1 answer
Ang
Ang
Aine R.
Aine R.asked
ECF01

ICED COFFEE?

2 answers
Smeg
Rodney M.SmegSend a private message

Hi Aine R.,
Extract a coffee and add ice cubes and/or cold milk.
Regards
Smeg

Ang
Ang

This is how I do iced coffee. Put ice cubes in your cup, run the coffee shot right on to the ice. Top up with icy milk and ice cream.

Marcia
Marciaasked
ECF01

With the descaler are some brands better then others .I’m using a. Coles brand
When I descale and after a rinse the orange light is still on .Is it because of the brand of descaler im using

10 answers
Smeg
Rodney M.SmegSend a private message

Hi Marcia,
Thanks for your enquiry. At the end of the rinse cycle, press and hold the steam button until all the water is purged from the machine. This will make the orange light go out.
Regards
Smeg

Marcia
Marcia

It has happened again
Do I pull the leaver down to release the steam when I hold the steam button

Smeg
Rodney M.SmegSend a private message

HI Marcia,
No, it's not necessary as it only pumping water through the system. When you descale it does recommend you close the steam spout and direct the water out of the coffee filter.
Regards
Smeg

eason
easonasked
ECF01CRAU (Cream)

The water is leaking from the bottom of the machine and no longer brews espresso after several unsuccessful brews.

1 answer
Smeg
Rodney M.SmegSend a private message

Dear eason,
Could you please email [email protected] with your name, address and contact number? Once they have this information, they will be in direct contact with you.
Regards
Smeg

Murphey
Murpheyasked
ECF01

How many ounces of durgol descaler solution do you use per water when descaling? It isn’t in the SMEG instructions and isn’t on the descaler product.Ive called everyone and no one knows. Help please, Murphey

No answers
Sharon
Sharonasked
ECF01

I've just received the SMEG expresso machine as a gift please could you tell me whether it will have been supplied with a water filter? Also how frequently should the filter be replaced?

2 answers
Marcia
Marcia

We’re did you buy the water filter from

Smeg
Rodney M.SmegSend a private message

Dear Marcia,
the water filter is not available in Australia. Our water quality doesn't require it.
Regards
Smeg

Aine R.
Aine R.asked
ECF01

how do i make a really strong cup of coffee

2 answers
Smeg
Rodney M.SmegSend a private message

Hi Aine R.,
To make a strong cup of coffee use the 2 cup filter basket. The strength of the coffee will also depend on the type of blend and roast of the coffee.
Regards
Smeg

Aine R.
Aine R.

Thank. you, I'm guessing I use the no.1 button for this. Áine

Phil Roche
Phil Rocheasked
ECF01BLAU (Black)

I have a new smeg expresso coffee machine =it’s 3 weeks old and the orange light keeps flashing in steam button I descaled it 2 but light stin on can u help me as to why it’s still on why would it need descaling after 3 weeks any annoying?

1 answer
Marcia
Marcia

I have the same problem
So frustrating

Craig W.
Craig W.asked
ECF01

Do you have to change the water every day. I've got a water filter in ???
Craig

1 answer
Smeg
Rodney M.SmegSend a private message

Hi Craig W.,
It depends on how much coffee you make. If you don't make coffee every day, refilling with fresh water would be recommended.
Regards
Smeg

Chrissie S
Chrissie Sasked
ECF01

Hello, my smeg coffee machine is steaming through the boiler after it has finished dispensing coffee. The steam builds up and then makes a whistling sound. When I turn and release the filter holder from the boiler to empty the used coffee grounds, the built up steam escapes with a loud PFFFFT! and the coffee grounds explode out a little way. Hmm.. What’s going on?
Thanks, chrissie

1 answer
Smeg
Rodney M.SmegSend a private message

Hi Chrissie S,
Thanks for your enquiry. Please check that the coffee is not too finely ground as this may affect the pressure built up in the portafilter.
Regards
Smeg

Emily
Emilyasked
ECF01

Hello,

I have descaled the machine as the orange light was flashing - I descaled and then did another 4 or 5 rinses as the orange just won't stop flashing.

Please help, I don't know how to get the orange light stop flashing!!!

4 answers
Ang
Ang

Tried the trusty turn it off and on again trick?

Emily
Emily

Hehe yes multiple times. The pesky orange light continues to flash!

Smeg
Rodney M.SmegSend a private message

Dear Emily,
When you do a rinse cycle and the machine stops once the tank is empty, please the steam button again to purge any remaining water from the system. The orange light will switch off.
Regards
Smeg

Teenwolf1
Teenwolf1asked
ECF01CRAU (Cream)

I have descaled as per instructions and the steam light is still orange - what do we do now

1 answer
Smeg
Rodney M.SmegSend a private message

Hi Teenwolf1,
When you do a rinse cycle and the machine stops once the tank is empty, please the steam button again to purge any remaining water from the system. The orange light will switch off.
Regards
Smeg

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