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Reviews

4.9

109 reviews
5
(100)
4
(5)
3
(3)
2
(0)
1
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Great, professional and relaxed.

published

Great, professional and relaxed - literally service with a smile. Skyla answered all my questions and made the whole experience fun! I know what’s next in the process - really impressed. Thanks so much.



1 comment
SmileDirectClub
Emily W.SmileDirectClub

We appreciate your positive words! We're honoured.

I already feel like a new person - and that’s only from the initial appointment!

published

I have one problem upper tooth that’s been a confidence problem for me for 7 years. Today’s initial appointment has made me finally, for the first time, get excited about smiling and showing my teeth! The down payment and monthly payment plan is very reasonable and won’t cost an arm and a leg! I left my appointment already feeling like a new person and I can’t wait to receive my aligners! Thanks SmileDirect Club

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Taila, it's always our top priority to leave our customers excited and informed. Thank you!



Nola

NolaCentral Queensland, QLD

couldn’t live without it !

published

Amazing customer service, thank you for helping me get the smile I want ! Thank you so much Isabel for being the sweet and kind person you are, I felt really uncomfortable during the 3D scan but I couldn’t have done it without your bubbly self & jokes !

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Nola, your wonderful feedback and rating mean a lot to us.

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Wonderful experience

published

Looking forward for the dentist approval soon. Can’t wait to start my journey. Relatively new experience and it’s a good start. Ambience was great and nice staff to start with.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for sharing!

Looking forward for a brighter teeth

published

Friendly staff. Nice location. Product still waiting to try so cannot give comment for now. Experienced the initial consultation wa s great. Able to answer my queries and gave a lot of information.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Jerome, reviews like this give us motivation and help us ensure we provide high-quality care.

Great visit- well looked after

published

Thanks Auckland smile direct for your informative and friendly manner creating my 3D scan, couldn’t have been easier. Looking forward to the results and appreciate how well you looked after me.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Lovely and friendly service

published

But yet to try the aligners so can’t comment on it. Staffs will treat you very well and being friendly, I felt that scanning is quite embarrassing in fact it only takes 5 minutes.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Nik, we really appreciate your positive review!

Very friendly and professional

published

The staff at the Auckland SmileShop made the visit very pleasant as they were very friendly and helpful, answering any questions i had. I would definitely recommend them to anyone looking to try smile direct club.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Great experience.

published

Great experience. Very efficient and clearly communicated. She made sure I knew I was welcome to ask questions and she made me feel very comfortable. Would recommend this to others

1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is exactly what we like to see. Thanks so much!

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Great Experience

published

My smile guide was professional and comprehensive regarding the process, and accurately answered all my questions. She took the time to get to know me, and as a result I was very comfortable with all aspects of this treatment.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're delighted to see this. Thank you, Pete!

Great service !

published

Went in to Smile Direct today, felt very welcome to the place! Friendly cheerful people and I cant wait to be able to order my aligners soon! Highly recommend them

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Yasmine, thank you for your kind words and this wonderful review!

Friendly and informative

published

Jess was very nice and professional. The whole team were very welcoming . And the technology is impressive . First time I have really seen all of my teeth .looking forward to the next step

1 comment
SmileDirectClub
Emily W.SmileDirectClub

We appreciate your positive words! We're honoured.

Friendly staff

published

Sophia, my smile guide was very friendly and tried her best to provide answers to my questions. It would have been a lot more comforting if a professional were present (physically/virtually) to answer my questions and concerns.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Quite odd and offputting

published

We found the Americanised gushiness odd, forced and doesn't fit with our kiwi culture. Also the lack of dental professionals was worrying - you see young retail assistants with little knowledge.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Beautiful view, a comfy chair and lovely staff!

published

Teara and Toops were amazing! My visit was quick easy and painless, I didnt feel uncomfortable in the slightest. I was all done and dusted in under 30 minutes. 10/10 would reccomend a visit if you are looking to straighten your smile like myself.

2 comments
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for sharing this feedback with us!

Josh A J
Josh A J

No, thank you it was my pleasure.

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Very impressed

published

I was so impressed with my experience at Smile Direct Club. I dealt with Skyla and Joyce and their professionalism and very approachable characters made my experience really enjoyable. I have always been self conscious about my teeth and they were so helpful to me to be able to take the next step forward.

1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hello Samuel, thank you; we appreciate your feedback!

Awesome

published

The staff working was perfect .explain us crystal clear now I hope we get the results what the girls explain us.the girl who explain us was very awesome thanks so much.

1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Malek, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Great service!

published

Te at the Auckland office was awesome, thanks so much! Looking forward to my new smile :D even travelling to Auckland and back was a breeze. Easy parking too considering the office is in the CBD.

1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Rachel, thank you so much for your positive comments about SmileDirectClub!

Fantastic team

published

Polite and professional team, definitely know their stuff and made the whole process seamless and quick while still detailing all the vital facts. Highly reccomend them and looking forward to the results.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hamish, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

A great solution

published

Saves cost and time when compared to what is generally available. Looking forward to the next step. Like the friendly and quick process of the initial consultation and keen to see the changes.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Eleanor, thank you for your kind words and this wonderful review!

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Questions & Answers

Alexia

Alexiaasked

SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
Emily W.SmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

Get an answer from our members and SmileDirectClub representatives

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