Great, professional and relaxed.
Great, professional and relaxed - literally service with a smile. Skyla answered all my questions and made the whole experience fun! I know what’s next in the process - really impressed. Thanks so much.
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I already feel like a new person - and that’s only from the initial appointment!
I have one problem upper tooth that’s been a confidence problem for me for 7 years. Today’s initial appointment has made me finally, for the first time, get excited about smiling and showing my teeth! The down payment and monthly payment plan is very reasonable and won’t cost an arm and a leg! I left my appointment already feeling like a new person and I can’t wait to receive my aligners! Thanks SmileDirect Club
1 comment
Emily W.SmileDirectClub
Taila, it's always our top priority to leave our customers excited and informed. Thank you!
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NolaCentral Queensland, QLD
couldn’t live without it !
Amazing customer service, thank you for helping me get the smile I want ! Thank you so much Isabel for being the sweet and kind person you are, I felt really uncomfortable during the 3D scan but I couldn’t have done it without your bubbly self & jokes !
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Emily W.SmileDirectClub
Nola, your wonderful feedback and rating mean a lot to us.
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Wonderful experience
Looking forward for the dentist approval soon. Can’t wait to start my journey. Relatively new experience and it’s a good start. Ambience was great and nice staff to start with.
1 comment
Emily W.SmileDirectClub
Thank you so much for sharing!
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Looking forward for a brighter teeth
Friendly staff. Nice location. Product still waiting to try so cannot give comment for now. Experienced the initial consultation wa s great. Able to answer my queries and gave a lot of information.
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Emily W.SmileDirectClub
Jerome, reviews like this give us motivation and help us ensure we provide high-quality care.
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Great visit- well looked after
Thanks Auckland smile direct for your informative and friendly manner creating my 3D scan, couldn’t have been easier. Looking forward to the results and appreciate how well you looked after me.
1 comment
Emily W.SmileDirectClub
Hi Ray, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit was a... Read more
great one and will pass on the feedback to our shop managers!Similar opinion? Write a review on ieatwords.com.au!
Lovely and friendly service
But yet to try the aligners so can’t comment on it. Staffs will treat you very well and being friendly, I felt that scanning is quite embarrassing in fact it only takes 5 minutes.
1 comment
Emily W.SmileDirectClub
Nik, we really appreciate your positive review!
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Very friendly and professional
The staff at the Auckland SmileShop made the visit very pleasant as they were very friendly and helpful, answering any questions i had. I would definitely recommend them to anyone looking to try smile direct club.
1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Great experience.
Great experience. Very efficient and clearly communicated. She made sure I knew I was welcome to ask questions and she made me feel very comfortable. Would recommend this to others
1 comment
Emily W.SmileDirectClub
This is exactly what we like to see. Thanks so much!
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Great Experience
My smile guide was professional and comprehensive regarding the process, and accurately answered all my questions. She took the time to get to know me, and as a result I was very comfortable with all aspects of this treatment.
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Emily W.SmileDirectClub
We're delighted to see this. Thank you, Pete!
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Great service !
Went in to Smile Direct today, felt very welcome to the place! Friendly cheerful people and I cant wait to be able to order my aligners soon! Highly recommend them
1 comment
Emily W.SmileDirectClub
Yasmine, thank you for your kind words and this wonderful review!
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Friendly and informative
Jess was very nice and professional. The whole team were very welcoming . And the technology is impressive . First time I have really seen all of my teeth .looking forward to the next step
1 comment
Emily W.SmileDirectClub
We appreciate your positive words! We're honoured.
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Friendly staff
Sophia, my smile guide was very friendly and tried her best to provide answers to my questions. It would have been a lot more comforting if a professional were present (physically/virtually) to answer my questions and concerns.
1 comment
Emily W.SmileDirectClub
Thanks for leaving us a review, Chelsea. Our SmileGuides are fully trained to provide the 3D image and information about SmileDirectClub. If customers have any dental related questions, our customer c... Read more
are and dental teams are available by phone at 1800 515 198. I'll be following up with you privately to see if we can answer any questions you have!Similar opinion? Write a review on ieatwords.com.au!
Quite odd and offputting
We found the Americanised gushiness odd, forced and doesn't fit with our kiwi culture. Also the lack of dental professionals was worrying - you see young retail assistants with little knowledge.
1 comment
Emily W.SmileDirectClub
Thank you for the feedback, Kerry. We truly appreciate feedback from our customers, so we can constantly learn and improve what we do. We've passed this feedback along to our management team and will ... Read more
be following up with you privately as well. Best, EmilySimilar opinion? Write a review on ieatwords.com.au!
- SmileShop NZ, Auckland
- Verified customer
Beautiful view, a comfy chair and lovely staff!
Teara and Toops were amazing! My visit was quick easy and painless, I didnt feel uncomfortable in the slightest. I was all done and dusted in under 30 minutes. 10/10 would reccomend a visit if you are looking to straighten your smile like myself.
2 comments
Emily W.SmileDirectClub
Thank you so much for sharing this feedback with us!
No, thank you it was my pleasure.
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Very impressed
I was so impressed with my experience at Smile Direct Club. I dealt with Skyla and Joyce and their professionalism and very approachable characters made my experience really enjoyable. I have always been self conscious about my teeth and they were so helpful to me to be able to take the next step forward.
1 comment
Joy S.SmileDirectClub
Hello Samuel, thank you; we appreciate your feedback!
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Awesome
The staff working was perfect .explain us crystal clear now I hope we get the results what the girls explain us.the girl who explain us was very awesome thanks so much.
1 comment
Joy S.SmileDirectClub
Hi Malek, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
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Great service!
Te at the Auckland office was awesome, thanks so much! Looking forward to my new smile :D even travelling to Auckland and back was a breeze. Easy parking too considering the office is in the CBD.
1 comment
Joy S.SmileDirectClub
Hi Rachel, thank you so much for your positive comments about SmileDirectClub!
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Fantastic team
Polite and professional team, definitely know their stuff and made the whole process seamless and quick while still detailing all the vital facts. Highly reccomend them and looking forward to the results.
1 comment
Emily W.SmileDirectClub
Hamish, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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A great solution
Saves cost and time when compared to what is generally available. Looking forward to the next step. Like the friendly and quick process of the initial consultation and keen to see the changes.
1 comment
Emily W.SmileDirectClub
Eleanor, thank you for your kind words and this wonderful review!
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Questions & Answers
Alexiaasked
Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex
1 answer
Emily W.SmileDirectClub
Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.
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Emily W.SmileDirectClub
We appreciate your positive words! We're honoured.