??!

Reviews

4.3

448 reviews
5
(330)
4
(44)
3
(8)
2
(21)
1
(45)
  • Value for Money
    4.4 (104)
  • Product Quality
    4.3 (98)
  • Return Claim MadeYes (3) · No (100)
  • Customer Service
    4.2 (107)
  • Warranty Claim MadeYes (14) · No (93)
  • Purchase PriceA$5,505.60 (46)
  • Installation
    4.6 (100)
Previous
Next

Reviewer Photos & Videos

  • More
Mark Harrison

Mark HarrisonSouth East Queensland, QLD

  • 8 reviews

Great installation

published

Just had a 5kw solar system installed.
What a great team
No hassle installation by a great groupof people.
Also goes to the sales and office team
Well done to all and can't wait for the arrival of Energex to get it producing power
Well informed on how to monitor production and system
Had to change installation on roof but worked out better for production



1 comment
Solargain
SolargainSolargain

Hi Mark, thank you very much for taking time to leave us such an amazing review! Kind regars, Solargain.

The D.

The D.

  • 3 reviews

Worst decision

published
1 comment
Solargain
SolargainSolargain

Hello, thank you for providing your feedback and apologies that you have not been satisified with your system performance. We have just sent you a private message for more information. Kind regards, Solargain.

Fiona

FionaNorth Queensland, QLD

Very good

published

Friendly and knowledgeable stuff, on time and complete a very good job. No up front payment, no hidden costs. I would recommended to anyone that need a Solar Hot Water System.

1 comment
Solargain
SolargainSolargain

Hi Fiona, thank you very much for the great review! We're so happy to hear how pleased you have been with our service and products. Kind regards, Solargain.



Solar Retailers

Find out how Solargain compares to other Solar Retailers

Know better, choose better.

Compare all
SarahB

SarahBBrisbane

  • 6 reviews

12,000$ system not working

published

This company was proficient at selling an installing the service. But they failed to do the engineering required to ensure the system would function. We're on rural residential with a long wire run to the street and that situation causes the system to turn on and off due to an overload. The second technician that arrived said the first team should have immediately known the system would fail to operate. Some fixes were made (took a month at least during which we couldn't run our system) and still the system shuts on and off. If you have anything slightly different than the suburban norm, this company might not have the brain power to suit.

1 comment
Solargain
SolargainSolargain

Hi Sarah, we are sorry to hear that this has been your experience! We have reported this to management so we can improve our services. Thank you for taking the time to provide us with your feedback. Kind regards, Solargain.

Craig

Craig

  • 2 reviews
  • 1 like

Superb product installed by an excellent team.

published

Solargain responded to my quote request promptly and on a long weekend. The salesperson was friendly and knowledgeable. The price was great. It was installed very quickly and professionally. No fuss, no mess. Brilliant product. Very very happy.

1 comment
Solargain
SolargainSolargain

Hi Craig, we're so happy to hear this! Thank you very much for taking the time to leave us such a great review. Kind regards, Solargain.

Reliable and professional.

published

A good installation team and no issues.I would recommend Solargain to anybody.They took away all the old items and left the site clean and tidy.
They were very competent and we are well satisfied.

1 comment
Solargain
SolargainSolargain

Hi Bill, thank you very much for the review! We're very happy to hear this.
Kind regards, Solargain

Not so NAUGHTY

Not so NAUGHTY

  • 2 reviews
  • 3 likes

Had a system installed in 2011 3 kw panels with 4 kw solar king inverter.

published

Had a system installed in 2011, 3 kw panels with 4 kw inverter solar king inverter cost at time 9k investment .Total inverter failure at 3.5 years inverter replace by solargain with a reconditioned unit we paid the service call thinking that Solar gain would again warranty the replacement inverter for another 5 years .Unfortunately that inverter has now totally failed and according to Solargain is out of warranty as they only cover inverter from the original first installation and only option is to pay them 3215 dollars for a replacement inverter, you would think such a large company would help people out not screw them over very unhappy, Solar system is now useless after only 8 years feel very ripped off by Solargain.

1 comment
Solargain
SolargainSolargain
Jen

JenSouth East Queensland, QLD

  • 11 reviews

Professional Company

published

My Solar Hot water system with booster recently started leaking so I contacted Solargain and found Matt to be very helpful. He even provided a small electric system while our system was leaking badly to see us through until the new system was installed. Everyone was very professional and friendly and the system is working perfectly. I had a 315L hot water system with 2 panels and the booster. We would recommend them.

1 comment
Solargain
SolargainSolargain

Hi Jen, this is great to hear! Thank you for taking the time to leave such a wonderful review. Please let us know if there's anything else we can assist with. Kind regards, Solargain.

Patto

PattoGreater Melbourne (Inner), VIC

  • 7 reviews
  • Verified customer

Seems a great product but no support

published
1 comment
Solargain
SolargainSolargain
Solar Retailers

Find out how Solargain compares to other Solar Retailers

Know better, choose better.

Compare all
Jay

JaySouth East Queensland, QLD

Very professional

published

Dealing with Solargain was an easy process and they conducted themselves in a very professional manner. They are very knowledgeable on their products and pricing seems to be at the reasonable side if you compare them to their competition.

1 comment
Solargain
SolargainSolargain

Hi Jay, thank you very much for taking the time to leave us a review! We appreciate the feedback and thank you for choosing Solargain. Kind regards, Solargain.

  • Verified customer

Careless Service

published
1 comment
Solargain
SolargainSolargain

Extremely happy with this company

published

We went to Solargain after our original installer went out of business and were on our second warranty claim on a Chinese Inverter. We found everyone, in particular Simone and Ebonnie, to be extremely helpful, knowledgeable, courteous and very patient. We now have a Fronius European Inverter with a 10yr warranty which was installed very quickly and one we feel very comfortable with. We really should have gone to Solargain 5 years ago, their company is very professional and make you feel very confident. Communication is a big factor and our calls and emails were always answered immediately as were responses to any queries, of which we had lots considering the let downs from our previous experiences. Many thanks Solargain.

1 comment
Solargain
SolargainSolargain

Hi Chris, this is so great to hear! Thank you for your wonderful feeback, we will definitely share your review with the team. Please contact us on 1300 73 93 55, if there's anything else we can assist with. Kind regards, Solargain.

Happy with the service

published

Installation was done in less than 3 weeks after accepting the quotation. Installers came on time and advised where everything will go before starting the installation. James, the salesperson was very good at explaining the system and communicating progress before the installation date. This is the second solar power system I have used Solargain.

1 comment
Solargain
SolargainSolargain

Hi Paul, thank you very much for writing such a great review! We're happy to hear you were impressed with our team and thank you for choosing Solargain for both your systems. Kind regards, Solargain.

Andrei

AndreiMelbourne

  • 4 reviews
  • 1 like
  • Verified customer

BEWARE: After sales support is atrocious, untrustworthy

published
1 comment
Solargain
SolargainSolargain

Hi Andrei, we're very sorry to hear that you haven't been happy with Solargain. We have sent you a private message for more details so we can investigate this for you. Alternatively, please call us on 1300 73 93 55. Kind regards, Solargain.

Adam E.

Adam E.Wide Bay-Burnett, QLD

What a great experience

published

Right from the start was a smooth sailing, after so many questions I get a quotation. No money in front. Not even deposit.Three installers comes on time. Very professional well organised. Just after lunch my new solar panels start pumping power into the grid,what a great experience, I am give them the highest score. Well done guys.

1 comment
Solargain
SolargainSolargain

Hi Adam, this is great to hear! Thank you for the great review and feedback. Kind regards, Solargain.

Solar Retailers

Find out how Solargain compares to other Solar Retailers

Know better, choose better.

Compare all
Neil Bolton

Neil BoltonKambah 2902, ACT

  • 2 reviews
  • 1 like

A perfect experience

published

I can't stress how professional this process was. One thing I'll make clear: the biggest system is the best. 40% panels south-facing and they're all cranking out lots of electricity.

Lawry Bugeja

Lawry BugejaSouthwest, VIC

  • 5 reviews

Invested in 2 solar systems.

published

Solargain was recommended to me by a friend. He recommended I call a salesman by the name of Tom Liston. He asked all the right questions regarding my needs and then recommended the systems I needed to provide me maximum returns on my investment. Tom was not just a salesman, he also had a high level of technical knowledge of the product. I considered the recommendation which was a bit above my budget. Tom negotiated on my behalf and successfully met my budget. The installers were very professional and treated us and our property with respect. Solargain handled all the paperwork and organised our govt solar rebate. A huge bonus was the exceptional after-sales service, it was impeccable.

1 comment
Solargain
SolargainSolargain

Hi Lawry, thank you very much for your feedback and kind words about our team. We're so pleased to hear this and wish you all the best. If you have any further questions, please don't hesitate to get in touch. Kind regards, Solargain.

David M.

David M.North Queensland, QLD

  • 3 reviews
  • Verified customer

Fast quoting, great pricing and an excellent result

published

I contacted the local agent and received a quote back within 24 hours. I was a little concerned when the quote didn't have the timer switch for the hot water system and the Emergency Power Supply listed. I called and they advised they were included in the quote including the 10 m run to the inverter and battery from the meter box. There pricing was notably cheaper than the other 4 I recieved quotes from

I signed my quote with notes of our call and was notified by my energy supplier and application had been submitted within 3 hours of submitting the acceptance.

Within 4 days I was called to book in the installation.

On install day the guys doing the work were amazing.

Very happy .

1 comment
Solargain
SolargainSolargain

Hi David, thank you for your comprehensive review. We're pleased to hear you're happy with your system and the process was smooth. Wishing you all the best, Solargain.

Paul Wright

Paul WrightPerth, WA

excellent service, friendly and informative staff

published

installation appeared straight forward. Two staff took 3 hours. Talked me through different placement options when fixing the wall mount unit. Sequenced the electrician to attend site immediately after install and connect the unit. I had hot water within a couple of minutes after the install. Payment was made easy.

1 comment
Solargain
SolargainSolargain

Hi Paul - great to hear! Thanks so much for your review. All the best, Solargain.

Irene

IrenePerth, WA

Very good product and wonderful service!

published
1 comment
Solargain
SolargainSolargain

Hi Irene, we're so glad we could assist, especially in a time of need! If you have any questions or concerns, please feel free to get in touch. Wishing you all the best, Solargain.

Page 4 of 23
See all Solargain reviews

Questions & Answers

Gary

Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

David

Davidasked

Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale

3 answers
Solargain
SolargainSolargain

Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.

Golly
Golly

David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Regards
Golly

Solargain
SolargainSolargain

Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.

jen

jenasked

experiences for a replacement solar system please

1 answer
Solargain
SolargainSolargain

Hi Jen, we'd be more than happy to chat to you about your options. Please feel free to give our Service Department a call on 08 9550 1550.

Get an answer from our members and Solargain representatives

Other Solar Retailers

Previous
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.