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Solomons Flooring Laminate Flooring
- 2 reviews
David the owner is great to deal with. He is honest and diligent.
The team did a great job of laying the floor. It looks great. It looks perfect.
Thank you to everyone at Solomon;s Flooring
Penrith Solomons Flooring were exceptional
in organising carpet and hardwood flooring for our new house, all to suit our timeframes. Wallie was friendly, held good product knowledge and was efficient in organising installation with skilled tradesmen.
No phone call or text was too difficult, Wallie got back to us quickly and answered all our questions and concerns. The house has been transformed thanks to Solomons Flooring who are definitely best in their industry. We would definitely go back and highly recommend Penrith Solomons for anyone looking for a quality flooring product with excellent sales and trades knowledge and experience.
- Joanna & Filip
Many thanks for your comments Joanna & Filip, Enjoy your new flooring!
Do not give your money to Solomons Flooring in Willetton (WA)
For all Western Australians, do not give a cent to the Solomons Willetton store. They have stock issues, the owner lies about hold ups and blames the guy who lays the flooring (which has no idea about the lies). They took almost 3 months to lay our floor, after I spoke to the Franchise Manager numerous times as well as Head Office to find out what was going on. In the end and after many weeks of arguing and lies, they used two different batches which has caused a colour difference in our Karndean flooring. I can't be bothered trying to solve the issue so I have given up. This business is a sinking ship and it gives all Solomons stores a bad name. Avoid at all costs.
Hi Kristy, sorry to hear about the issues you encountered with Solomons Willetton and I can assure you we are following up your concerns with the Franchisee. Unfortunately there were significant delay...
Read mores and the wrong product was sent by the supplier Karndean, plus some communications from Head Office going to a wrongly supplied mobile number, all of which we apologize for! Rest assured we take your concerns seriously and will make all and any adjustments to the operation to ensure we deliver the best possible customer service going forward!Thank you for your reply. Although I appreciate there were delays with stock, my issue was and always has been the fact that the Franchisee Manager lied to me throughout the numerous months of communi...
Read morecations, even when I asked outright if stock was an issue early on. Rather than tell the truth, he made up lies about the installer being sick, in hospital, his wife in hospital, etc, and I was always the one following up on the job, he never rang me or confirmed dates or times. It is great that you apologize, however, this does not make up for the $2,000 loss we incurred due to extra rent paid while we waited for the floors to be installed into our new home. Nor does it make up for the renovations that were pushed back and the numerous tradies impacted by the constant lying from your store. Nor the stress it has caused me during the last three months. Please note, my mobile number was not supplied incorrectly. This was another error on your end.
Here’s a tip...never accept a Friday installation as your installers will be too keen to get the job done so they can start their weekend - despite not arriving until 11am. I’m really disappointed in the installation of my floor by Solomon's Penrith.
The kitchen installer put packers in place so all the floor installers had to do was slide the board under to give a lovely finish. Instead they cut around it and I’ve had fill the gap with silicon. They brought the wrong thickness ply so the job was further delayed while they waited for the ...
Read morecorrect board. The job was so rushed they were gone by 3.30 so they could get to their bbq. What makes me most angry is that they couldn’t be bothered vacuuming up the concrete debris from where they drilled in to the slab, before they laid the boards. Despite being told that it would settle, 11 months later my floor still sounds like your walking on gravel. Whilst I absolutely love the look of my floor, I’ve had to cover much of it up with large rugs. Kind of defeats the purpose.Hello Disappointed, sorry to hear about your installation issues, however great to hear the floor looks good!
Are you able to provide me with the details of the store you were dealing with or the inst...
Hello there I purchased my floor from Solomons Penrith. Murat was the installer and he made contact through this forum within a few days of my post. Hopefully we can progress this as the current health orders ease.
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Solomon flooring sales team are fantastic. The installation team we had to do the job were horrible lazy people. They disrespected us in our own home and were more worried about getting home on time than finishing the job correctly. I was left repairing and putting edges on myself. Upon call back after you have paid they are even worse and arrogant.
Worst Service ever at Solomons Brendale Brisbane
Very regret to go with them. The aftercare service is poor. Installated manufacturer defect product, which should not happen in the first place!!!
Client needs chase up manufacturer by themselves and contact store for installation time.
Very regret to go with them!!! They shouldn't installation defect product in the first place and hope customer won't be fund out.
The reviewer stated that an incentive was offered for this review
I have to say I was disappointed after Solomons flooring was recommended, the sales rep was good with appointments but once the money was deposited it was hard to get in contact but preferred sms than a call.
They installed the new flooring over the carpet under layer of which I believe is a big no no, and now the floor feels soft and cheap, this was the main reason I removed the old flooring because if the bad install and now I'm back to where I started.
The unit was empty and easy access to remove the carpet underlayer, so there is no reaso...
Read moren why it was not done in the first place. After I complained to the sales rep, he was good and come out to inspect, but said the flooring will be okay and I should not worry, but every time I walk on the floor I can feel the softness making it feel cheap. So disappointed and little frustrated but we will see how long the floor last as I have a 10 year warranty.- 2 reviews
- 1 like
The job was completed promptly and professionally. The floor looks terrific. The tradesman, Paul Lewis, was friendly and did excellent work. The sales staff were also very efficient and friendly and the price was good. Overall a very satisfying experience.
Earlier last month I was distressed to discover that a Solomons flooring business, from whom I had ordered a product to be installed, had called in the receivers.
It was a Thursday and my flooring was to be installed the following Monday.
Thanks to the manager and staff at the Balcatta Solomons Flooring my flooring was installed promptly and efficiently on that Monday.
I want to thank them for their understanding, reassurance and prompt service. I am more than happy with my flooring and very appreciative of their prompt customer service. Be reassured that I have sung their praises to all my friends and recommended their business unreservedly.
Thank you again
Sincerely
Diane Riley
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Would like to say a big thank you to Chris from the Midland branch of Solomons for the laminate and carpet in our newly built home. It's gorgeous, we’re so very happy with how it looks. I couldn’t stop smiling the first time I walked in and saw it!! I really appreciated how much time Chris spent with us as we took a very long time to decide, and kept coming back to him with more quote requests. He was patient, quick and knowledgeable. Highly recommend.
Just went into the moone ponds store! Absolutely the worst customer service i have ever received! Didn’t even get a chance to get her name she was that rude!!! Would never step foot in this shop again
Great service from Wali at Solomon’s Castle Hill. Extremely flexible and easy to deal with. Delivered on time as promised despite short notice (one week’s turn around). Met all my expectations - great quality product (both laminate and carpet) and at a competitive price.
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Wali from Solomons Flooring Castle Hill was really helpful in helping me choose the type of flooring to go for considering my budget and needs. Went with laminate with acoustics underlay and the quote was very reasonable. Laying was completed very quickly and it looks great! We were told that our concrete base and walls were very uneven but the team was able to do an awesome job in spite of this. Wali was very accommodating with all my requests for changing times and helping with strata issues as well. Great customer service and definitely would go back if I needed another place floored!
- 4 reviews
- 1 like
Excellent job - new floor for lounge and dining area
Great job done yesterday by layers. New floor looks fantastic. Thank you to Ajmal at the Castle Hill store for his guidance and help choosing the right colour and style of floor.
I was recommended to use this company to install my new flooring. Daniel and Milad couldn't have been more helpful or more professional. They were supportive from the moment I first went into the store. They gave me great advice (not favouring the more expensive items) and the quality of the work that they did was excellent! The after service has been outstanding. I would recommend to anyone. Thanks so much for everything Daniel and Milad.
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Hi Debbie, thankyou for the positive review much appreciated!
Enjoy that floor!