Value for money
I have taken out travel insurance with SCTI a few times and always found their policies to be good value with easy to understand coverage details. My most recent trip is the first time in over 20 years of traveling that I have ever made a travel insurance claim, albeit a minor one. SCTI was easy to detail with - the process was straightforward and they paid the claim in line with their policy. Will definitely continue to use them.
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PeterGreater Melbourne (Metropolitan), VIC
- Verified customer
More than financial reimbursement
We booked SCTI based on friend’s recommendations and they delivered. Insurance is something you never want to use but was very glad I selected SCTI when one of my children had to undergo emergency surgery in Fiji. It was great to get all associated costs back but customer service team really assisted my entire family during the process (accommodation, flights, medical opinions, dealing with hospital commercial team) Thank you Southern Cross
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ChazGreater Melbourne (Metropolitan), VIC
Easy to make a claim
I had a straightforward claim: My flight to NZ was delayed 3 hours then cancelled. Since I was only going to NZ for the weekend, I didn't get on the replacement flight they offered us (which would get me there ate 4PM the following day).
Jetstar refunded my flight, and I claimed the rest (accommodation, car hire, transport to/from airport) with SCTI. I lodged all receipts with them and received my money back about 4 weeks later.
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KlausCentral Queensland, QLD
- 2 reviews
Value for money and the best service ever. Thank you for Southern Cross Travel Insurance.
Value for money and the best service ever, easy to deal with, I did have a claim in the past and had no problems at all. Thank you for Southern Cross Travel Insurance.
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Smooth Claim
Long time customer. Unfortunately, I injured my finger in Bali and all costs incurred were reimbursed by SCTI following the claim with supporting documents. Affordable prices. Will recommend this insurance company. Headache-free claim.
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Eddie of Perth
- 2 reviews
No good for Bali
Clause on their website that excludes any claim for volcano related incidents, which seems to be long standing and in place for future events. I reached out to scti for clarification on this as a long time customer of theirs only to be ignored twice. Thanks scti, I will go elsewhere.
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Bob RogersPerth, WA
This is perfect ..cant live without it
I am a previous customer..many times... and find the ease of buying and comprehensive cover very affordable. I have never had a claim so cannot comment on that end but recommend your services
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SoumyaSydney, NSW
Doesn't cover Morning Sickness due to unforeseen Pregnancy
Have used SCTI many times and haven't had a problem. Last year, I experienced severe Morning Sickness due to unforeseen Pregnancy and as a result had to cancel the holiday. STCI refused to refund hotel costs as Morning sickness is not covered despite the event being unforeseen and after the purchase of the insurance. I provided documentation from my OB stating that travel was not advised as well as proof that I was not pregnant at the time of purchase of the insurance - and this didn't change the outcome. This is extremely disappointing that their policy doesn't support women in this scenario.
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RickHobart, TAS
- 2 reviews
Exemplary Service
I didn't think I would write such a review for an insurance company, but my experience in both taking out a policy and in making a claim (the test of a good policy and company) could not be faulted. Various members of my family have used SCTI over the last couple of years and I hope that their reasonable prices stay competitive as I plan to use them for a major overseas trip this year.
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Rod HNorth Western Region, NSW
Great value got money.
I have used SCTI numerous times over the last 4 years while travelling overseas to visit family. Comparing policies offered with other companies, I find they meet all my needs, at a reasonable price. Unfortunately I had a need to claim on my trip taken late last year but all benefits were paid as per the schedule quickly and without any hassle.
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Glen CPerth, WA
- 2 reviews
No Issues
We have traveled a few times with SCTI and had no issues or claims. When we got home there was a courtesy email providing details if we had to claim. Comforting to have that.
Before we left, I discovered I had inserted the wrong return date, being too short. Placed a phone call and the new dates given and all sorted in a very friendly and professional manner.
Will use these folks again for sure.
1 comment
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great insurance but poor customer service
Great travel insurance and normally very responsive to contact via supplied numbers. However! I did contact SCTI on email when the recent Coronavirus issues arose as we were travelling in Japan, just asking where we stand with our insurance and given that health organisations had declared higher emergency status and if our insurance was still valid. Sadly no one ever got back to me - Very Poor form guys.
1 comment
Southern Cross T.Southern Cross Travel Insurance
Hi James, I'm very sorry to hear no one got back to you regarding your query. We take this kind of feedback very seriously and use customer insights to continually improve our service. I'll pass this ... Read more
over to our team for consideration. All the best, Pepper@SCTISimilar opinion? Write a review on ieatwords.com.au!
MattGreater Melbourne (Outer), VIC
- 3 reviews
Worst Ever Experience
Worst insurer ever! Tried to call there hotline for two weeks and was on hold for a minimum of 45min before i hung up! When i finally got through and had my questions answered i bought insurance on the 2nd of Feb even though i had been calling since 20th Jan. I then called again 2 days later and again i waited 45min to ask if i was covered for CORONAVIRUS and was told NO as you had to insure before 31st Jan. Thanks SCTI if you answered your phones prompty and not expected people to wait 45+ minutes obviously people don't have anything better to...Read more
do i would have bought insurance well before 31st Jan. Also on there web page where you buy insurance there is no mention of CORONAVIRUS at all or the date you had to buy insurance by. I don't know what making a claim would be like if you can get through to them! Good luck everyone but if i were you i would avoid SCTI like the PLAGUE.Similar opinion? Write a review on ieatwords.com.au!
Gina JonesSouth East Queensland, QLD
- 2 reviews
Perfect Travel Insurance
I travel extensively and always choose Southern Cross Insurance. It's perfect for my needs at a competitive price. Claiming was fast and easy. Highly recommend and wouldn't use anyone else
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Great Service
This was my first time claiming on travel insurance after a theft on an overseas trip. I expected a complicated and drawn out process, but SCTI put all of my fears to rest. Their service is excellent, their processes were clear and straightforward, and my claim was processed quickly and fairly. I will absolutely be a return customer for future trips, and am very grateful for how well my claim was handled.
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Gabi PullaNortheast, VIC
Review
Absolutely no issues at all, good value for travellers over the age of 60. No hassles at all and easy to take out the policy on line. Thank you all
1 comment
Southern Cross T.Southern Cross Travel Insurance
Hi Gabi Pulla, thanks for the lovely review! All the best, Pepper@SCTI
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CarlGreater Melbourne (Metropolitan), VIC
Highly recommend.
I had 3 days stay in a Chinese Hospital costing over $10,000. SCTI answered the phone no matter what time of the day and liaised with the hospital. Filled out a couple of forms when i returned to Australia and the matter was sorted out in no time. They covered the full cost.
I very rarely leave reviews but felt i should because of the great service they provided.
1 comment
Southern Cross T.Southern Cross Travel Insurance
Hi Carl, I'm sorry to hear that you were unwell while in China. I hope you're recovering well. Thank you for the lovely feedback and for taking the time to share this with others. All the best, Pepper@SCTI
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Mickey
- 4 reviews
Is this clause a "Get out of jail free" clause???
Attempting to get honest and non-deceptive travel insurance especially around medical and cancellation. Quite a challenge ! I have used SCTI in the past but this clause ( see below ) defies logic and sounds dubious at best as a get out clause for any unknown illness. Read the actual wording...reads like SCTI can say no to any claim surrounding issues you may come down with prior to travel that you had no idea about. Is that NOT the point of insurance - cover risk and pay a premium. Maybe SCTI can explain this clause...
As we can't assess:
a) y...Read more
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amc1234South East Queensland, QLD
Disappointed with Claims Proccess
Have used SCTI before but never had to claim until booking replacement flights 3 weeks ago. After claim message saying they needed 9 business days, it's now 3 weeks later and they haven't even assigned someone to the claim and keep saying call back next week and blaming glitches. Out of pocket $4,000 and have had no help from SCTI.
2 comments
Southern Cross T.Southern Cross Travel Insurance
Hi amc1234, I'm very sorry about the delay in processing your claim. Can you please send us an email at [email protected] with your claim number or policy number, and we'll have a look into this for you. All the best, Pepper@SCTI
Every time I email I get a notice saying it will take 3 business days for a reply, so would rather not add more waiting time to this again.
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KezaweiSouth East Queensland, QLD
- 2 reviews
Another great Southern Cross Travel experience
We always use Southern Cross Travel for our Travel Insurance and it is always seamless. We have used this company multiple times and have never had a bad experience. No problems on our last few trips however when we have had to make a claim in the past it has always been actioned promptly. Policies are so easy to set up and communication is always prompt. Couldn't recommend this company highly enough.
1 comment
Southern Cross T.Southern Cross Travel Insurance
Hi Kezawei, thank you for your kind review and continued loyalty. We look forward to covering your next adventure, Pepper@SCTI
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Questions & Answers
barry sutherlandasked
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
2 answers
ringing for 3days holding for hours need some reassurance leaving on 11-03-2020 for a trip to Vietnam already have a policy with you would like to ask some questions. Barry Sutherland ring 02 49283156
I am having a similar problem with a different company (I want to apply for insurance but their site is crashing). Obviously they are being hit by people panicking.
As you can already see they don’t now reply in this Review site but I did notice they have website updates. Suggest you check for alternate contact.
barry sutherlandasked
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
Barry S.asked
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
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Southern Cross T.Southern Cross Travel Insurance
Hi Glen, thanks for sharing your experience - it's great to hear your feedback. All the best, Pepper@SCTI