Spas Direct Online Store

I purchased the spa in Sept 2020 and it arrived January. Within a month the lights stopped working and remain on continually. I have called dozens of times, have a warranty claim, job number, but nothing. Promises to follow up have been 100% false. Never heard from them, nothing ever provided. I am cranky at myself for dealing with them. All I can say is DON'T DO IT. Very, very quick to take your cash, and absolutely zero support after.

Paid $20k upfront to place order with a quoted 6-8 week delivery time. Took 18 months. After 6 months we asked for our money back but they refused.
Arrived damaged, dirty and things not working or missing. Our kids asked us if we'd bought a second hand swim spa (and waited 18months for it)!
They blocked me from commenting on their Facebook page when I shared facts of my experience. They blocked Messenger when I contacted asking for assistance. Their sales manager who sold us the swim spa said "Stop contacting me, it's not my problem" when con...

My brother and I bought a spa Oct 2021, total $6830. We had 2 and a half months of enjoying the relaxation and then a light fixture popped /broke off. The lighting frame inside the shell is no longer visible and also the drainage plug was jammed tight. Should be a simple fix one would think. Fast forward to 25 July 2022 and a minimum of 15 separate follow ups and we are still waiting. I've received an email today to advise that we must pay $400 travel for a technician to come out, and $100 per visit. So disappointing!! Communication is terr...

I use it a few times a week but aspects of it don’t work, warranty issue

My swim spa arrived damaged on August 16th 2020. Upon inspection it had a massive broken panel on the front under the wrapping, and the broken piece was not there so it had been wrapped broken. I have been following up with them every since and they simply do no respond to emails. Many broken promises or just silence. Check out Spas Direct Complaints Page on Facebook prior to purchase

I advised the fault, Spas Direct NZ say it has no warranty. NZ consumer law says otherwise. They refuse to act and out right the faulty product.

If I could give a minus star review I would. Our spa was delivered in January, damaged and still waiting to get it fixed. This company has a customer support team, what a joke they do nothing can’t even return a phone call. They have had our money since October last year. All nice as pie to you to secure a sale, after that no service what so ever.
Should have read all the negative reviews before purchasing.

Purchased spa less than 3 years ago, no spa for months while waiting for faulty operation panel to be fixed. Then waited months for faulty thermostat to be replaced. Now, the pump has gone and after weeks of trying they have not responded. Tried to warn people on facebook and they blocked me.

Have been waiting over 6 months for my swimspa to be fixed, have never been able to use the swim function at all. Very frustrated with lack of customer service.

Have not been able to use a spa that I paid over $5000 for.. Have called and contacted the company many times and always told that someone will get back to me??? Still waiting!!!

Worked for a few weeks .it’s Impossible to deal with this company on line other than them taken your money . Stay away from them I would say .i wish I read the reviews before I purchased .

I bought a swim spa and from day one was leaking, submitted a warranty claim and called them 15-20 times with no response
Unfortunately the after sale support is the worst and also they have no techs for any warranty claims
Been chasing a warranty for 5x weeks with no response
So 2 months already gone on a new spa never used

Priced from $5000 to $18000, choosing a 5 adult spa is not easy. In addition to the purchase price, there’s the delivery cost, the cost to remove the packaging plus the money you’ll spend on chemicals to keep the water sparkling clean. To make the right decision you must consider the price Vs quality and aftersales service. But the fact that every retailer sells their own brands and lists the specifications differently with different warranties for the component parts makes it next to impossible to compare one against another.

Unless you can ...

Purchased swim spa 3 months ago, they were so quick to sell me the spa. But now jet 2 isn’t working and trips out spa when turned on. The wifi Bluetooth isn’t working, and blower pump is making loud noises.
Have called, emailed and msged at least 20 times to make a warranty claim. Finally got a call back yesterday for them to just tell me that I have to organise my own spa technician to fix the spa and to send them the invoice. What type of service is this?! It should be their job to follow up customers and to fix their products. I just want the spa gone and to get my money back...I’m not happy at all with their service!

Shocking Service. Faulty Goods delivered and no assistance to get it fixed or replaced. Paid in Full and have a useless product on my property. Warranty team have been very unhelpful. Had the Spa over 1 month and yet to use it. Very disappointed I would not recommend. I have asked for a refund and now I am being ignored.