Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Read also:
hoover 3240 performer plus robot vacuum cleaner ziegler and brown turbo bbq review evakool 42 litre fridge freezer difference between optislim and optislim platinum hoover heritage 5210 stick vacuum cleaner reviewsSpas Direct Online Store
Reviewer Photos & Videos
Brenda H.South East Queensland, QLD
Our spa is amazing, we Love it.
Every day where possible and so easy to maintain. Went straight to the pool and spa shop and bought the chemicals. We have a spa then a sauna which helps us totally relax before bed.
Similar opinion? Write a review on ieatwords.com.au!
JustinNorthern Region, NSW
Great value for money
We use our Spa most days, very easy to maintain. Great on these cold winter days. Spas direct offer great after sales service and support. Highly recommended. Thanks Spas direct
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
SimoneSouth East Queensland, QLD
- Spas Direct Online Store
- Verified customer
Very quick to take your money
They are very quick to take your money and not contact you for weeks, dont answer online chat, phones or emails once they have your money. Filter these reviews with "offered a reward" set to no and you will see the real reputation of this company SO MANY PAID REVIEWS!!! I Wish I found this out first. Unsure if I have been scammed or not at this stage
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Find out how Spas Direct Online Store compares to other Pool & Spa Shops
Know better, choose better.
Wouldn’t walk with out my Spa .
It relaxes my back muscles and leg muscles stops all my cramping . Clears my mind and love playing my music soothes My moods . Really best thing I have ever had and so easy to keep clean .
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ShazPerth, WA
- 2 reviews
Just love, love, love my spa
Use it almost every day. So easy to clean and maintain. Just love it, don’t know what I did before I had it. So relaxing at the end of a hard day at work.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JAMESNorthern Region, NSW
Absolutely amazing Spa
The spa is absolutely amazing it is used every day by all family members. It’s is no easy to maintain and it’s the best investment we have made this year.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Chris
- 2 reviews
- Spas Direct Online Store
- Verified customer
Spa’s Direct is Great!! Great Service & Product
This was our first time purchasing a spa, I’m from Tasmania so we did it all online & it was so easy. Great friendly service & Great selection of Products :) Thanks so much!!
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Our Oasis South East Queensland, QLD
- Spas Direct Online Store
- Verified customer
Our Oasis
We purchased the Venus 5 seater. This beauty has been our Saviour after a long week in the meat works, it’ soothes the muscles ready for a new week . We spa twice every weekend. During holidays we practically live in it Our grandson just loves it. We love the low Maintenance of keeping our spa clean, emptying and filling is a breeze. We’ve had our spa for around a year. The Best thing we’ve ever bought Thank you spas direct. Highly recommend this product.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
GeorgiaHobart, TAS
Perfect for us
We use our Maui spa 3-4 times a week for about 90 minutes at a time. My husband finds this is already helping with pain management after having a back operation 5 yrs ago
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Spas Direct Online Store compares to other Pool & Spa Shops
Know better, choose better.
Bob GCentral Highlands and Goldfields, VIC
- Spas Direct Online Store
- Verified customer
Excellent addition to our home
In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Greatest purchase
Best purchase ever, family use the spa nearly every day, the spa is easy to clean and maintain and the overall quality is great, also great customer service very happy
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
RainabCanberra 2600, ACT
- 2 reviews
Perfect for a small area
I recently downsized and moved to a place with a tiny yard, and had to leave my large spa behind. I purchased the “Solo Deluxe Spa” and couldn’t be happier.
It fits so well into my little yard and is very economical to run.
It’s all the comfort and luxury of a large spa without taking up much room. Heaps of jets, blowers, speaker, lights etc. The hard cover retains heat so well and really copes with the Canberra winters. It really surprised me with how little power it uses.
Although it a “Solo”, and is so luxurious, two people do fit for a nice relax.
I use it every day! Spas direct were really easy to deal with. Thanks so much.
Similar opinion? Write a review on ieatwords.com.au!
Casey
- 2 reviews
We love our spa!
We absolutely love our new spa, we us it weekly if not more, hubby and the kids practically live in it! Great value for money and so easy to maintain! :)
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Casey
- 2 reviews
We love our spa!
We use our spa weekly if not more, we love it, kids pretty much live in it! So easy to maintain too, we just too it up with chemicals weekly and get the water tested month at our local spa shop :)
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MarSouth East Queensland, QLD
- 2 reviews
Spas direct is so professional and the spas are great! Highly recommended
I love our spa,it is very easy to install and spas direct is very reliable,able to answer all my inqueries and they deliver very fast. Highly recommended. Thank you so much .
Similar opinion? Write a review on ieatwords.com.au!
Find out how Spas Direct Online Store compares to other Pool & Spa Shops
Know better, choose better.
CristySydney Surrounds, NSW
- Spas Direct Online Store
- Verified customer
Maui Deluxe Spa
We love our Maui Deluxe Spa from Spa Direct. Easy purchase, fast delivery and amazing quality. We use our spa most evenings!! Would definitely recommend Spa Direct!
Thanks for a top spa.
Similar opinion? Write a review on ieatwords.com.au!
- Spas Direct Online Store
- Verified customer
Love My Spa
Spa is fairly easy to maintain.
It’s used on average once or twice a fortnight.
To keep spa running continuously which is suggested, I haven’t quite worked out the right setting to run it cost effectively.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Spas Direct Online Store
- Verified customer
Awesome spa, awesome service!
We are so happy with our new spa. From the moment I connected with Jon online, the whole process was easy, from removing the old spa to delivering the new. Couldn’t rate this company, products or service high enough. Affordable quality. Looking at a sauna now!!
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
David PerrySouth East Queensland, QLD
Spa direct made our dreams come true
We always wanted a spa from spas direct Australia as we had friends who had them and they love them and lasted long time never any issues due to financial reasons we struggled but a few weeks ago we contacted spa direct when we saw there face book page and spa direct team were very quick with response and we assisted by Mark from spas direct who knew we were on a budget and I asked about seconds mark went above and beyond rep assist us and made our dreams come true he found us a brand new Maui spa that had been delivered but customer said was...Read more
not the colour they wanted so we got our Maui spa for 50 percent discount huge savings and a true dream come true and our Maui spa is perfect brand new and we blown away how easy to use comes with kid and stairs and just needed electrical power point we amazed how great it is 40 powerful jets and lights with great selection for mood colouring and to our surprised even when we turn the spa off night the spa still so hot and warm even the next day late in the afternoon after being off all day Spa direct Australia staff went above and beyond to help us five star service within a few days we had our Maui spa delivered we shocked how quickly and how hard the team worked to make our dreams come true Spa direct Australia have great easy payment options too The spa direct Australia spas are of five star quality built to last and from the day we revived our spa we got our moneys worth straight away everyday after a tough day we look forward jumping in the spa and we been saying we don’t need to save for holidays now since we had our spa we feel so relaxed so happy and healthy everyday home in spa feels like a holiday Thank you spa direct Australia for making our dreams come true you are the bestSimilar opinion? Write a review on ieatwords.com.au!
Tamara S.South East Queensland, QLD
- Spas Direct Online Store
- Verified customer
Best Purchase
Very Happy with our Pacific Spa.
We use our spa at least 3-4 times a week. Maintenance so far has been quite simple and easy & is Used by the whole family the kids love it.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Grant R.asked
Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 Mayember 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW
2 answers
Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..
AfterSalesSpas Direct
Please NOTE this is NOT our page, we do NOT monitor these comments, If you have questions please follow this procedure. Call us directly on 1300772734 and some one will return your call. As a courtesy we will follow your call up with a text message ensuring someone made contact with you. You can also email us directly at [email protected]. Our website also has a live Chat feature where you can speak to an after sales person online. Once you call us you many find we might over contact you. Regards Spas Direct.
Benasked
Hi I have the coral deluxe spa about 1 year old with the Balboa VL260 control pad just recently when using the jets stop for about 5 mins then come back on this happens after pressing panel about 3 to four times as it is on 15min cut off. can you advise what this could be as no error code on panel.
2 answers
Hi Ben. I can’t answer your question. I suggest you contact John, Victorian Sales Manager for Spas Direct, on 0434890862. I have found him to be very helpful.
Colin
AfterSalesSpas Direct
Ben, Please let me know your invoice number, sorry but we do not monitor the website, its always best to contact us directly
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
AfterSalesSpas Direct
Dear Simone, Thank you for your feedback. Some of the reviews on this site, with no real name are fake, some good some not so good, No one has been paid to write a review. However if we can identify ... Read more
the person who wrote a review regardless of score, we have at times given away a free filter. It appears from your review that your spa is yet to be delivered. I can assure you that we are a genuine business and have been in business since 2003 with the same ABN number 81 107 142 852. Over the past 17 years we have sold over 20,000 spas and swim spas to genuine hard working australians and during this time we have recieved 900 reviews. 830 were in-fact positive and 70 negative. If you put this into perspective 70 poor reviews out of 20,000 clients is not to bad, However no one should feel they have to write a negative review. We assure you if you have any questions about our integrity please feel free to call us on 1300 772 734 and quote ref 1155. If you need an update please contact us. regards Spas Direct team.