Springfree Trampoline Questions & Answers (page 2 of 2)

We are absolutely delighted with Springfree's Customer care and customer care manager Nikki. She was able to discuss the history of the trampoline and the troubles we have had and made some really useful suggestions about what was happening and what could be done to resolve all the issues. Thank you so much.

I would definitely go with the large oval. You will not be disappointed.

Hello Muza. We have ordered our new larger Springfree trampoline and take delivery in the next few days. Thanks.

My knee-jerk reaction, you should be suspicious about their warranty and post purchase customer service. We are disappointed and I wish I had the time and energy to take them to authorities. Older models were made with some low grade components - much lower than the price point would suggest you could reasonably expect. Owners of some older (not very old, guessing 2010 to 2015) units who supported the company and allowed them to prosper have issues with their purchases that the company is turning their back on. A component (not fit for purpose) breaks down and the knock-on effect pretty much results in a right off. Customer service is the ‘heading towards a NO in a blunt fashion’ type rather than an ‘appreciative, heading toward a yes’ type that I believe we should expect, given the cost of their products. Our concerns within warranty period were dismissed, despite the same issue being acknowledged outside warranty, when we were told it was too late to claim.
All of that said and though it pains me, a 10 year warranty is a serious statement that they have used my money and improved. Had ours been under warranty that long (or even half that) and customer service been fair, I would have no reason to be an unhappy customer.
We loved ours while it worked but now feel it was terrible value for money and on principle we would buy another brand.

Thanks for the POV I’m going to avoid the risk given all the concerns raised and go with a different brand.

We just bought one, and wish we didn't! Their customer service is absolutely appalling-rude, inflexible bullies, and apparently their lack of support continues down the track when you have maintenance issues. Definitely look at purchasing any other brand-there are many good quality trampolines out there that are far cheaper, and will give you far less headaches. Good luck!

Hi Kelly. I believe they are overpriced. Ours looked fantastic new and worked well over 6 months or more. However I have an autistic son who gave it one hell of a work out. In other words if it's not going to get much use it should be ok, but to be quite frank there are other tramps out there which you could replace 3 times over for the same price as a springfree. I hear Mr Trampaline on Dandenong Road is well worth a visit. He supplies the same tramps as used in centres such as 'Bounce' where tramps are used 10 hours a day (albeit indoors). We have had the net, numerous rods and the mat replaced and once these have packed in will be going elsewhere. Hope this assists - Dom

Don't have ours yet. But they are an awful and unfair company to deal with. Go elsewhere!

Hi Kelly, as far as the brand is concerned springfree is a great product. Our trampoline has been bought for Christmas so the kids haven't received it yet, but I've seen friends with springfree and they love it. Don't expect a great customer service experience with springfree though. My experience was after purchasing the product, staff were arrogant, disinterested and unhelpful. I'd rate the customer service experience the worst I've encountered in the last 5 years. Hope this helps.

Customer service is shocking. We have had ours for a few years, but knowing what I know now, I would have purchased a different brand, for half the cost. If it meant replacing it in a few years, you would be ahead financially. The cost to upkeep a springfree is ridiculous if you need parts. I need a new trampoline now, as I refuse to pay almost $500 to replace the rod sleeves. Fibreglass is exposed, its nearly impossible to do yourself, so I need their contractors would need to do it. Also, it is near impossible to take down after a few years, so another cost of $200-$250 for that service. My husband is an extreme handyman, who can do just about anything, and the above is virtually impossible.

Thanks for your feedback everyone. I was considering purchasing a 2nd hand one for around the $800.mark. Maybe a little cheaper. But after reading everyone's experience I think I might purchase a brand new Oz trampoline 10foot for $700. Only problem is the springs do take up some bouncing space and the 12foot is too big for my space unfortunately.

You have to contact the Springfree company directly. the number will be on their website.

$360 including postage from memory. It comes with all 60 (or whatever number) off new clips so you don't have to order them separately if they have broken. They can give you a quote on the phone including postage straight away.

I am not sure. You can call them directly. They are very helpful. I assume they sell them as an individual item. We have replaced a plastic rod holder (it is where the rod connects to on the net) that I unintentionally broke when disassembled and reassembled the trampoline during house move. They sent us a couple free of charge, as the trampoline was still under warranty.

The enquiries line was helpful when I phoned up about options. They would be able to work it out. When I purchased the new mat, it automatically came with the mat rod holders.