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BecSouth East Queensland, QLD
- 4 reviews
- Verified customer
Just finished Building with Stylemaster in Bulimba QLD
Before End of Completion:
I’m not happy with the build process so far. There is no one managing the site properly so things are being missed. The insulation in the external walls was not put in and the plaster boarders came through and installed the plasterboard not caring that the insulation bags were sitting there and there was no insulation in the walls. Only when my husband queried this with the company were they removed and the insulation put in. The window and door frames have overpaint and cement all over them and some door frames are b...Read more
ent. I don’t know how this will be fixed before the end of completion . The new roof is scratched and dented. Again I don’t know if they will fix this before completion. We chose a laminex colour that they changed to a cheaper builders range that is more speckled and they are installing this as our cabinetry. I chose the laminate thinking it was smooth like the sample and we are receiving cabinetry that has a scratch speckled cheap effect that looks like an IKEA kitchen from the 90’s. (Stylemaster has since said it was a mistake and they will fix the laminate to the correct colour and did this). We chose dulux render and got some weird home (no) brand brand delivered to the house instead. My husband queried this and the correct render was sent out. The paint is messy and all over the gutters and windows which is very obvious as our house is white and everything else is black. I’m very concerned as we haven’t finished the build yet. Paying close to $500,000 for a project home and expect a quality and care better than we have experienced so far. After completion: There are still scratches on the colour bond roof and gutter exposing the metal underneath that have not been repaired
1 comment
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Litesha and KevinSouth East Queensland, QLD
- 3 reviews
- Verified customer
Uniquely awesome and functional living done in style!
First time building for us. The management and communication with style master team has been fantastic. Our construction manager is with us every step of the way, answering multiple questions, explaing next steps etc.. Estimation on cost has been right on point. Workmanship is by far outstanding. Attention to detail is fabulous.
1 comment
Stylemaster HomesStylemaster Homes
So delighted to hear what a fantastic building experience you're enjoying with Stylemaster!! It is always a pleasure to read your feedback! We sincerely appreciate your amazing 5 star review and loo... Read more
k forward to hearing more about your fabulous new home :)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great experience from start to finish!
The process of building a new home is always stressful, however stylemaster homes made the entire process simple.
Will our building supervisor kept us up to date on everything, including processes, sending photos and answering any questions we had, very professional. Will was incredible also and was able to provide quick responses when we needed them. I cannot speak highly enough of this team from the sales consultant to the colour girls, our home is a quality build and we are very happy.
The final product surpassed our expectations absolutely superb. Thankyou stylemaster homes.
1 comment
Stylemaster HomesStylemaster Homes
What a pleasure to build this beautiful new home for a 'Happy Camper' like you!! Thank you so much for sharing this ***** 5 Star review. We absolutely agree! There can be a lot to consider as you m... Read more
ove through the various stages of building a new home so we are delighted that Stylemaster was able to simplify your process and make it stress free. Our entire team will be thrilled to hear you are so happy with your experience and the quality of your construction. We wish you many happy years in your home and thank you sincerely for choosing us as your builder!!Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Thank You Stylemaster
It was so wonderful to hear the exciting news about the handover of our new home. We truly feel now that "it is really happening".
We wish to thank all of you sincerely for your patience and understanding. Everyone has been so dependable and reliable whenever we have perceived an issue or required clarification.
We could not have it done without the whole team supporting us through our building journey, and we look forward to enjoying "happily ever after" in our beautiful new "Stylemaster" home.
1 comment
Stylemaster HomesStylemaster Homes
Thank you for your amazing ***** 5 star review Jimmy and May!!
It has been a pleasure to build your fabulous new Stylemaster home. Our entire team sincerely appreciates your feedback and wishes you ... Read more
many wonderful memories ahead in your 'happily ever after' home.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Our Stylemaster Madison
For those of you googling builder reviews, you can stop your search now!
We had spent countless weekends walking around display villages and looking through homes and are so glad to have settled with Stylemaster.
Our initial interactions at the display village were helpful, informative and never rushed. Our transition after deposit, into pre-contract and then final contract, again, fantastic. During building and council approval we required various relaxations and Stylemaster supported us through this and took the stress out of this process....Read more
Our couple of visits to the Skyline Studio were great thanks to the support, advice and ideas from the various ladies who we interacted with. Our site cut was an early surprise, work has been happening constantly and our trades have been professional, hard working and their outputs have been of high standards. Our home is double story and quite large, and we just reached lock up at 14 weeks.1 comment
Stylemaster HomesStylemaster Homes
What a pleasure to build this beautiful home for you. We sincerely appreciate your amazing five star review *****
Here at Stylemaster, so many incredible team members are working hard to bring your... Read more
home to this exciting stage and beyond. We're delighted that you've enjoyed each step of your new home journey with Stylemaster and we're counting down with you for handover day. Thank you for choosing us as your builder and sharing your story!!Similar opinion? Write a review on ieatwords.com.au!
KezzSouth East Queensland, QLD
- 3 reviews
- Verified customer
Style Plus
We chose Stylemaster not just because they are innovative builders, but because their standard inclusions were far superior to other building companies. We had a fairly generous budget and Stylemaster have built a stylish, modern and well planned home for us. Alterations were easily managed and our consultant was thoughtful to our needs and came up with some great suggestions which made our home unique.
The build was a relaxed process, and our Site Manager was easy to deal with and regularly chatted to us and kept us up-to-date with progress. ...Read more
1 comment
Stylemaster HomesStylemaster Homes
Thank you for this amazing 5 star review Kezz!!!!! As someone so experienced with the process after building 4 homes, we greatly appreciate your feedback and thank you once again for choosing to buil... Read more
d with Stylemaster. It was our pleasure to assist you and we wish you many wonderful years of happiness in your beautiful home.Similar opinion? Write a review on ieatwords.com.au!
Custom designSouth East Queensland, QLD
- Verified customer
Happy Build, Awesome home!
From my first step inside the display centre, Stylemaster did everything above and beyond to help me build my dream home.
Every document was well detailed and every staff member was always willing to take the time to explain and work with me on anything I needed. I was regularly updated during my build and loved seeing it all come together throughout the various stages.
The few small maintenance items I had after handover were taken care of easily. If anything, actually having time to live in the house has made me appreciate how well buil...Read more
t it really is - even more so than when I first moved in! Costwise, I did my sums against other builders and am confident the quality of my home and all the inclusions covered in my package were great value. I would recommend Stylemaster to anyone looking for a beautiful home and already have!1 comment
Stylemaster HomesStylemaster Homes
Thank you for sharing this first-rate review of your Stylemaster building experience!!!!! Our team is genuinely thrilled you are so happy in your home and that the time you spent with us before, duri... Read more
ng and after construction has been so enjoyable. Thank you for choosing Stylemaster to build your dream home.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Loving our new home
We have been in our beautiful home for 11 months now and we are loving it.
The process from start to finish was stress free, the communication was outstanding through every stage. Supervisor was great, if we had any questions they would be answered in a timely manner.
Our new house looks amazing and the quality of fixtures and finishes are outstanding, we went with polished porcelain tiles on our floors and the tiler did an amazing job.
This is our second build with Stylemaster Homes and we would highly recommend building with them.
1 comment
Stylemaster HomesStylemaster Homes
Thank you Jodie for sharing your fabulous 5 star review!!!!! Our entire team is thrilled to hear what a stress free building experience you've had with us and how much you're enjoying your beautiful ... Read more
home after almost a year living in it. We sincerely appreciate you returning to build with us for a second time and continuing to recommend Stylemaster Homes :)Similar opinion? Write a review on ieatwords.com.au!
Nicole TorkingtonSouth East Queensland, QLD
- 2 reviews
- Verified customer
Great inclusions but that is were it stops!!
After 12 months of display home shopping we choice Stylemaster homes because of the quality and luxury inclusions. Everything was great up until they commenced onsite.
Very poor communication, lack of understanding our concerns throughout the build when things were incorrect and then to top it off over 100 deficits.
The house was handed over with a “builders clean”! There was builders saw dust in cupboards, paint over spray on cupboards and floors, dirt in silicone because this was completed before the clean and the list goes on...
The workm...Read more
anship and build quality is appalling, herringbone splash backs that look like they have been done by an apprentice tiler. This is just a few of the minor problems. I would not recommended Stylemaster homes Biggest mistake!!1 comment
Stylemaster HomesStylemaster Homes
Hello Nicole, sorry to hear of your disappointment. If you are willing to discuss further please email [email protected] and I will personally call you. Thank you. Kind regards, Angela, Stylemaster Homes Customer Service
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Pam TSouth East Queensland, QLD
- 7 reviews
- Verified customer
Some good, some bad
The house was built to how we expected and very few problems so far. BUT, my son has just put in a pool and during this time our plumber has found that almost all our stormwater pipes are holding water as they look like a roller coaster ride. No-one told Stylemaster's plumbers that water has to go downhill, so they didn't use any levels. They go up then down then up etc etc. I am a single mother, trying to provide a decent home for my children and now have to find several thousand dollars to fix 7 year old plumbing. Feel angry, frustrated and let down.
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Barb and John LewisWide Bay-Burnett, QLD
- 3 reviews
- Verified customer
Our Dream Home for Retirement but
We looked at so many display homes that our heads spun. The Stylemaster Baybreeze won us. The layout was perfect for us and our situation in life. All our dealings with Sharon were excellent. She ensured all our plan changes were made without fuss and we were happy with the end plan.
We visited Stylemaster in Brisbane to choose colours and brands. The staff were helpful and had samples for us to choose from and colours too. What could have been a big drama was made easy for us.
Building was promptly done and whenever we visited to l...Read more
ook all was great. The end result is a beautiful 4 bedroom home of which we were proud. Loved living it in. It met all our needs and the rooms are a great size. Their after sales service however was less than satisfactory. We had the supervisor around probably three to four times between three to six years regarding cracks appearing both inside and outside the house but they were never repaired. The comment was always 'We'll wait to see what happens. If they get bigger ..." Well you know where that goes .. yes despite contacting them each time as a follow up they made sure the six year building warranty passed without our needs being met. Not happy Jan!!Similar opinion? Write a review on ieatwords.com.au!
DamianSouth East Queensland, QLD
- 6 reviews
- Verified customer
Great Builder A+
They built us a great home, however there were somethings that were a let down during the process, they had a fantastic design team that went above and beyond to get you the style you want but the administration was really lacking especially during the drawing of the plans. It was very rushed, they managed to skip all the changes we requested in the second stage which required a full redraw at the last minute, no electrical appointment which really should be a requirement as its so easy to get it wrong when you plan it yourself. I am sorry Max ...Read more
was a great guy but I felt he was really trying to rush everything through and if a little more time was taken we could have had a fantastic home not just a great home. Also Will was a great site inspector and usually answered my SMS messages, however I did feel that he did not like us questioning things about the house and took it personal at times, we were just wanting to make sure it was right. Overall they did a good job and I would recommend them, they do however need to improve there administration as its really lacking, the use of spreadsheet for everything is so 1990's, guys build a web application to do this stuff and save the administration headaches.Similar opinion? Write a review on ieatwords.com.au!
SimSouth East Queensland, QLD
- 10 reviews
- Verified customer
Dream Home
We chose Stylemaster Homes after careful consideration. We visited almost all their display homes and other builder's display homes too.
It was first time in our life to make decision of building instead of buying. Its not easy process but with the Stylemaster Homes it felt much easier than expected. Very happy with the build, floor plan, quality, value and service so far. Its been 4 months now and we have been complimented by our friends and neighbors. Throughout the process we were advised with whats going to happen - and when.
All the st...Read more
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BrettBanksia Beach
- Verified customer
Outstanding
Stylemaster Homes, fantastic to deal with the entire way through. Service is remarkably! good. I found the company to be honest and genuine, accommodating and engaged, simply a pleasure to do business with. I cannot speak highly enough of the staff members throughout the entire process, particularly in administration. The home was built on time and to an exceptional standard. Great quality, great value, great offers and very generous in regards to variations and alterations. Built the Baybreeze-view30BP. Great home, everything was managed well ...Read more
and done right. Supervisor was professional and everything progressed exactly as planned. Like everyone in the company he went out of his way to help. I had very very high expectations, and they still managed to exceed them. I highly recommend Stylemaster to anyone looking for quality, value, service and integrity.Similar opinion? Write a review on ieatwords.com.au!
NeilBrisbane
- Verified customer
WOW Stylemaster are fantastic in every Department
The workmanship and build quality of our home is 2nd to none. Every Tradesman which worked on our home was friendly, reliable and most of all professional. We built the Lakeview 35 BP at Pelican Waters.
The Sales person was just awesome, the Staff in the office on Colour Selection day was perfect and very helpful with their input and hints. The Customer Service right through the build process was nothing short of amazing and informative. Then there is the Building Supervisor, well I think we had one of the best and a big thank you to Steve for...Read more
1 comment
Stylemaster H.Stylemaster Homes
Hi Neil,
Thank you for taking the time to share your experience of building your Stylemaster home.
We are humbled to hear how much you loved the journey of building your new home as much as the end ... Read more
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Mark
- 3 reviews
- Verified customer
Awesome - our forever home
The home is built superbly and has a great high quality finish. There are some normal teething issues to be rectified but overall we are very happy. Our Building supervisor was very attentive and knowledgeable as well as easy to approach during the build. The standard of finish and quality of inclusions is wonderful and we love the butlers pantry. We found dealing with Stylemaster from the outset planning, approval and selections a seamless and enjoyable experience. Would recommend them to anyone thinking of building a new home.
1 comment
Stylemaster H.Stylemaster Homes
Hi Mark,
Thank you for taking the time to share your experience of building your Stylemaster home.
We endeavour to provide the best experience for our customers. I will be sure to pass on your kind wo... Read more
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- Verified customer
Stay away
Would not recommend. Have been the house for just over 5months. We are still waiting for handover issues to be fixed. I wonder how long it will take to have issues fixed on 6 month list. Our latest joy which has happened during the Xmas break with guests, is being locked out of the toilet as the handle/lock has failed. You should be able to still open the door from the outside by lifting the door (as required by building code) but no, that appears to be overlooked as well. Thankfully no one was stuck in the toilet at the time as we are still trying to get the door unlocked 24hours later. You don't get what you pay for!!
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HuangBrisbane
- Verified customer
Perfect Customer Service, Beautiful House.
My house Piazza 36 was built by Stylemaster Homes, and was completed in Feb 2016 on time. We are very happy with the beautiful house. Compare with the my friends' home built by other builders, the design is reasonable and the quality far more than expected. The most important, budget price.
We want to thank you all the team. The sales Ian gave us many advise to help make the right decision. The selection team, accounts team and Maureen provided efficient support. My supervisor Will provided strict quality control and quick solution.
Thank you all again, and we will come back.
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Sandra HNoosaville
- Verified customer
Come Home To Style!
I am a Licensed Real Estate Agent and my father is a Building Consultant for the NSW Office of Fair Trading. I am very experienced with good, bad and ugly building standards. Stylemaster Homes is a very well organised building company, it is not franchised, so you know you are dealing direct with Stylemaster themselves.
All staff have a specific job to do and they do it well. I had Rebecca as my Consultant, Tony as my Supervisor and Maureen as my Customer Service contact, I was very pleased with all of them, as well as any other staff member...Read more
I dealt with. The building was built to a high standard and finished before time. The things I liked in particular were as follows: * Colour and material selection process. * Weekly progress email from Maureen & a mobile number to contact her if I needed. * Receiving 2 costs adjustments (lower) as the office found a way to save me some money. * Having the Supervisor's mobile phone number & being allowed access on site. * Having Contractors call me to discuss my house before they did any work (e.g. tiler). * Handover process went smooth with Tony explaining everything in great detail.1 comment
Stylemaster H.Stylemaster Homes
Thank you Sandra for taking time to share your experience about Stylemaster. We endeavour to provide a superior outcome for all our customers.
We hope you enjoy many years and fond memories in your new home.
Best wishes from all at Stylemaster
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shcSouth East Queensland, QLD
- 6 reviews
- 1 like
- Verified customer
Based on our experience we wouldn't recommend this builder
We have built a house with StyleMaster homes and it wasn’t a pleasant experience at all after the construction started. We met a very good sales officer and he convinced us to build with them. At that stage we couldn’t find any of their previous customers or many online bad feedbacks. So, we made this mistake.
Firstly, the horrible customer service which is unbelievable. There were couple of occasions that customer service provided us false statements and we totally lost the confidence on their customer service. At one stage we made a compl...Read more
aint for their terrible customer service with evidences but thing never got better. The main and the most severe issue we experienced with this builder is their unreliability. We noticed a crack on our driveway just couple of months after the construction. When we reported the issue they said they would investigate it. Again we reported items to fix after 6 months and they fixed all the minor things and was delaying this major item for months. In the mean time the crack was propagated across the driveway and it's clearly structural crack. Eventually 8 months later they said it's a damage and they cannot fix it, but it wasn’t a damage! I took them to the QBCC and they decided it's a category two defect. But unfortunately QBCC couldn't issue an order to fix it because it was build more than 7 months ago. If I had knew these rules, I would have gone to QBCC sooner without falling into those pitfalls. Later they offered a ad-hoc fix to the driveway, but we declined as they didn’t have any good will to fix it properly. So, we would not recommend this builder to anyone because of the stress we went through . ------------------------- Update: Even worse2 comments
Stylemaster H.Stylemaster Homes
Thank you for your lovely email forwarded to one of our Stylemaster Customer Service staff on completion of your new home:
[large quoted text removed] ... Read more
We at Stylemaster are very proud of our team and their delivery of professional, timely and accurate construction outcomes. Unfortunately, your driveway crack appeared two months after hand over and was deemed to be possible damage caused by heavy vehicle traffic. As the exact cause could not be identified, our Managing Director offered in early June 2015 to replace the lower section of your driveway as a gesture of goodwill. You refused this offer, however this is still available to you. Please feel free to contact me directly. The General Manager StylemasterUnfortunately here also you have started to post misstatements and misinterpret the situation.
... Read more
However, I appreciate that you are commenting here rather than sending legal threats through lawyers. Here also you are demonstrating your unprofessional behavior/tactics by posting the thanking email which I sent just after the handover. Sending a thanking message just after the handover doesn’t mean that any defeats found afterwards are acceptable. *I’ve never sent that email to your customer service staff* I sent this email only to your _workflow manager_. Customer service had been providing a terrible service and once I forwarded those unprofessional emails to MD and then they asked me to communicate with the workflow manager in order to get rid of customer service nightmare. Workflow manager provided a fairly good service at that stage and so, we sent that thanking message to her just after the handover. So, as I have stated above it wasn’t a pleasant experience after the construction started and that’s why we had to communicate with the workflow manager. And also, did you see the next email I sent to her just couple of months later to the same email thread? ---- “A crack in the drive way. This is not urgent but thought to let you know as this crack started in just two months after the drive way put on.” ---- I’ve never got a response from her after that!! The crack was propagated gradually and now it has gone all the way across the driveway. Initially you blamed the soil. Once I pointed out that you cannot blame the soil as you performed the soil test and we have paid extra to take remedies, it deemed to be a damage to you. You would deem every defect as a damage. But QBCC has found it is a category two defect. You are still trying to find something blindly to get rid of it. Finally, by looking at that thanking email, a few things needs to be highlighted. 1. We are not the customers who always see the negative side of something. If there is anything good, we would appreciate. Even after the customer service nightmare we forgot that past and was polite enough to send such a thanking email just after the handover. But here is how this builder treated the customer even after that. 2. Learn the lesson not to send any thanking messages at early stages, because if the party doesn’t last long, you are in trouble. Couple of months later, we noticed the real quality of the workmanship. If you thank at any early stage, this is what they would do if something happen later. 3. This builder doesn’t believe that their customers have the right to express their experience when there is something wrong. They even tried to find legal advice to sue the customer. ------ Managing Director offered in early June 2015 to replace the lower section of your driveway as a gesture of goodwill. You refused this offer. ------ During QBCC inspection, the QBCC inspector enquired about replacing the lower section this repair. Then Style Master Home representative indicated that would make it even worse as they cannot match the color and there can be movements in each part. Once QBCC sent me the letter indicating it’s a category two defect, I requested style master homes to take an action to fix it. So, they suggested the same fix which their representative said would not other day. We initially reported this in writing in May 2014 and after the immense effort you finally offered this ad hoc fix in June 2015. We don’t see any gesture of goodwill there.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Marioncasked
Really considering Stylemaster homes but concerned by the lack of reviews from customers with only 6 reviews in last 12 months. I understand you build 400 homes per year so just wondering why your customers don’t review one way or another.
1 answer
Stylemaster HomesStylemaster Homes
Hi Marion, here at Stylemaster we're all about building beautiful homes and ensuring a great experience for our customers - we'd love to meet you. We're happy to show you around our state-of-the-art selection studio and you're more than welcome to come to a building site where one of our site supervisors can walk you through the process and even introduce you to some of our customers for a chat! We welcome all feedback and communication from our customers but do not currently insist on our customers leaving a review at pre-construction stage as many builders with high numbers and ratings do. There's a good reason why we're Queensland's most awarded builder and if customers had negative feedback we're sure you'd find it here. If you have any questions we'll be delighted to help and hope you decide to build your new home with Stylemaster.
Nikasked
We are about to sign up to build with Stylemaster and would love some more recent feedback if anyone can help us out. Thanks
No answers
theCuriousasked
Hi Everyone, Has anyone built in Kenmore/Chapel Hill area with Stylemaster? How is the price-quality trade-off. Can you please recommend a consultant in Rochdale?
Kind Regards
theCurious
No answers
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Stylemaster HomesStylemaster Homes
Thank you for your feedback Bec.
We are sincerely sorry to hear about your experience.... Read more
We always strive to ensure the best possible building journey and quality home construction for our valued customers. Our Customer Service Manager and Head Supervisor are currently working with you. We look forward to achieving a positive outcome. Kind regards, Stylemaster Homes Management