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Sunbeam Cafe Barista EM5000 Questions & Answers (page 2 of 7)
138 questions from our users
Riza M.asked
I only used my EM5000 and worked fine the first few use but now the water doesnt pour from the brew
2 answers
My machine does not work with the milk frother anymore big cup of hot water
Customer CareSunbeam
Hello Riza M.
If this problem has not been resolved please return your unit to your retailer for a replacement.
Vince P.asked
How do i descale the machine em5000
1 answer
Customer CareSunbeam
Hello Vince,
Please follow instructions on page 17: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM5000_ib_2.pdf.pdf
Kristie G.asked
When we are making a late` the milk doesnt come in automatically. We have to do it seperate to the late`. How can we reset it back to factory settings or is there a button or something we need to do to make it work together again!
No answers
Mecyoasked
Brand new machine not working at all. Follow all the instruction from the manual. But no water came out during the priming. I have removed the red plug before the priming.
1 answer
Customer CareSunbeam
Hello Mecyo,
Please return the unit to your retailer for a replacement - the unit should work perfectly after following the setup steps in the manual.
Sorry for the inconvenience.
Annaasked
How do i get a strong latte. I've tried a couple of different brands, pre-ground and beans that i have ground myself but it still comes out very weak. Or am I doing something wrong?
2 answers
Customer CareSunbeam
Hello Anna,
We have plenty of videos and tips on how to make a great coffee on our Simply Great Coffee web page: https://www.sunbeam.com.au/coffeehub/
Have a look and if your coffee is weak, message me back and we'll see what else it could be.
My husband likes strong as well and he does the espresso twice and then latte once .
Roisinasked
Brand new coffee machine doesn't seem to be working at all, have followed all the instructions in the booklet on how to set up but it doesnt seem to be pulling the water from the reservoir (yes I have removed the plug) and the lights wont stop flashing on the front
3 answers
Customer CareSunbeam
Hello Roisin,
It sounds like you have done everything right, the lights are supposed to flash like that each time you turn it on until it is ready and the water is at the correct temperature. Then the flashing lights stop and now it is ready for you to start. Can I ask if you have given the machine time to heat and stop flashing?
I think I am, yes. Typically how long does it take for the lights to then stop flashing?
Customer CareSunbeam
A full tank usually takes a minute to heat up and for the lights to stop flashing. If it's much more than that please take it back to your retailer for a replacement.
Jill R.asked
Hi, we have had our coffee machine ( EM5000) since last year but in the last couple of months is started dripping profusely from the brew head. As soon as the machine is turned on water drips non stop from the brew head. We can still make coffee successfully the only other problem we have is the level of steamed milk dispensed can vary greatly from cup to cup. Is there something we can do ??
Thank you
7 answers
Customer CareSunbeam
Hello Jill R.
Sorry to hear that your machine has become inconsistent in its coffee. Could I ask when you purchased it last year?
It was purchased on the 26th of April I think. It's been going great until the leaking started about a month or two ago
Yeah this seems like a common problem, one which cleaning doesn't seem to fix even with proper descaling. The steamer on mine eventually stopped working altogether. Just nothing comes through.
BN9BNasked
Any advice on which pre-ground store bought coffee works best in the EM5000?
I used a packet of ground coffee from woolies and found the grind was far too fine. I dont have a grinder so need to buy pre-ground coffee.
Thanks
1 answer
Customer CareSunbeam
Hello BN9BN,
We don't have a preference to one brand over another, given that each person likes their coffee to be a certain taste. What we can advice on is that you use coffee ground for espresso and to ensure you are not over filling the filter head. The coffee should be 3mm below top of filter after tamping. Follow this guide to get the perfect fill and espresso (pg. 10): https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM5000_ib_2.pdf.pdf
Arham M.asked
Hi,
I purchased a Em5000 coffee Machine and was very happy with it until recently there seem to be very little pressure coming through the Porter filter To the point that its just dripping water. And then the machine stops and all 3 lights start flashing. I have tried cleaning the porter filter and packing little coffee lightly but nothings gives
4 answers
Hi, I have the same problem except my machine doesnt flash. Check that the middle screw at the bottom of the porta filter hasn't come undone ? Ours was missing and we were stuck with a machine that just drips coffee.
Have you tried to change the cup?
there doesn't appear to by any screw under my portafilter and yes I've tried using the other cup. through process of elimination, I believe the problem is in within the machine.
Debbieasked
Hi I purchased a Sunbeam Cafe Barista EM5000 & have been over the moon happy with its performance until recently. My last few cups of coffee there has been no froth just flat milk. Any suggestions would be appreciated
1 answer
Brendan K.Sunbeam
Hi Debbie,
An obvious suggestion is to increase the froth level lever. You can also add extra/milk froth to a coffee by holding the cappuccino button for 3 seconds. Just press the cappuccino button one more time when you want this to stop.
Pam A.asked
I have just purchased one and it seems all round great but the coffee doesn't seem to taste very strong and i'm not sure what i'm doing wrong. We are buying beans and grinding them and have the froth level low? Can anyone help please.
3 answers
Customer C.Sunbeam
Hi Pam A,
The only thing I can think of here is to maybe tamp the coffee a little harder. This should then make the drip a bit slower and the coffee stronger.
Okay thanks, will try this
Customer C.Sunbeam
HI Pam A,
If not I would suggest to go through some troubleshooting with our team on 1300 881 861.
Kathleen Unsworthasked
I have the Sunbeam Cafe Barista -EM5000 now for three weeks really not impressed. The milk frother container has no consistency with dial and now when I press for a cap or a latte it sends out hot water. Any ideas Ive kept it clean after every cup plenty of water and plenty of milk in the container, but wont froth please help?
1 answer
Customer C.Sunbeam
Hi Kathleen Unsworth,
This does not sound quite right.
If you can please call out team on 1300 881 861 to assist or return to store for a replacement.
Rodasked
I have an EM5000 and it has started leaking water from the bottom of the reservoir. Do I need replace the rubber seal? If so where can I buy in (inner west) Sydney?
Kindest regards,
Rod
1 answer
Customer C.Sunbeam
Hi Rod,
Please return to store if leaking or call 1300 881 861 for assistance
Della W.asked
Hi Della here just bought a new EM5000 went to prime it filling all instructions nothing happened, what should happen and is machine faulty ? Thankyou
2 answers
Customer C.Sunbeam
Hi DellaW,
Thank you for contacting Sunbeam. It can take a few attempts to get the water pumping through to prime. Please try it again. About 5 seconds in - you can lift the water tank out and replace it with force. This can awaken the valve connecting to the machine itself. Hope this helps. Kind Regards, Sunbeam
Thanks did try 4 times but will try again when home lifting the water filter
Eric W.asked
My recent purchase of an EM500 doesnt produce any water after following start up procedures. What may be the problem?
1 answer
Customer C.Sunbeam
Hi Eric W,
If it is a new machine you may need to return it to store for a replacement, however if you want to call us on 1300 881 861 we may be able to do some troubleshooting.
David11111111asked
How do I get hot water out only if I'd like to just top the coffee up a little more? It's a new EM5000
1 answer
Customer C.Sunbeam
Hi David11111111,
Thank you for contacting Sunbeam . This unit does not have a separate hot water dispenser however if you press the Espresso function - without the handle and coffee in it - it should dispense hot water. Kind Regards, Sunbeam
Emilyasked
Why am I getting a lot of water build up in my coffee head? Why?
1 answer
Customer C.Sunbeam
Hi Emily,
Thank you for contacting Sunbeam. There will always be a water 'purge' after each shot/extract. It can also increase if the grind is too fine or if the gap from the level of the coffee to the lip of the basket is too great. We recommend the texture of coffee be like castor sugar to sand grain. and the gap be 4mm. Hope this helps.
Kind regards, Sunbeam
Kiri L.asked
Brand new machine milk part doesn’t work and it just pours out water from under the machine!!!
1 answer
Customer C.Sunbeam
Hi Kiri L,
Thank you for contacting Sunbeam and so sorry to hear this. If you have retained your proof of purchase, this model is still under warranty. Please return this to the place of purchase for a replacement. If you do not have your receipt please call us on 1300 881 861 when with the machine. Kind regards, Sunbeam
AEJasked
How can I make my coffee hotter? It’s coming out lukewarm...
1 answer
Customer C.Sunbeam
Hi AEJ,
Sorry - there isn't a re-set for the temperature on this unit. If you have purchased it within the last 12 months and have your receipt please return it to the store. Kind Regards, Sunbeam
mothers day 2018asked
My em 5000 wont froth milk properly anymore. It is out of warranty by 6 weeks and i cant find the booklet with instructions etc. Could you please tell me how to descale it. Can it be repaired if that doesnt fix the issue?
2 answers
Customer C.Sunbeam
Hi mothers day 2018,
Please call Sunbeam on 1300 881 861 for further assistance. Kind Regards, Sunbeam
Yeah these things seem to last until the warranty is about up then stop frothing. Descaling regularly doesn't help.
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