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Reviewer Photos & Videos
Excellent customer service. Kevin guided us through the setup on the computer which was very helpful and informative.
A professional team of 3 installed our system and it was quick. Great job. Because our house is 2 storeys they took photos of the roof to show me what they had done which helped me understand what was there.
1 comment
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Colin L.Sydney, NSW
Sunboost response to Fronius State 567 notice
I reported to Sunboost about a State 567 on my Fronius inverter during the first week of being installed. Zara from the Service team contacted me and helped me tweak the inverter. Zara asked me to contact her if the issue was resolved. I will be monitoring for 1 week.
2 comments
Jessica S.Sunboost
Hi Colin,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
Let's hope the Service Team continue to deliver timely support in the future.
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JakeGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Sunboost have the worst level of customer service you can experience
- There is an obvious communication barrier
- call quality is extremely poor,
- they have a lack of understanding of their products and processes
- Low level of intelligence to assist customers
- don’t answer calls (once you pay your deposit to have to block your number so they answer).
- the last person hung up on me when I asked to speak to a manager for the above reasons.
Just once I would like to speak to a person with the intelligence to assist.
1 comment
Jessica S.Sunboost
Hi Jake,
We apologise for the disappointment you have to face whilst dealing with us. We wish to let you know that this is not a common Sunboost practise. We request you to kindly help us with your q... Read more
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Efficient and friendly!
The admin process was very prompt and easy and installation was done SO quickly! I was quite surprised. The guys worked so hard. Whole process was amazing, and the results are so great. Haven't paid an electricity bill since.
1 comment
Jessica S.Sunboost
Hi Lara,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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TimNorth-West & West coast, TAS
- Verified customer
solar install
good team that fitted the product quick and effective full system install in 1 day, good looking product just waiting on the power company to install new meters would recommend
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Gjs-51South East Queensland, QLD
- 7 reviews
Very good, Really good,
the installation proces very easy, no porblem at all and all done in half a day despite my house being a double storey, and rather high as 2 and 1/2 storey building.
The guys from Installation company Rynergy were very friendly and helpful.
I would recommend them both Sunboost and Rynergy to anybody wanting to install solar system.
I ordered Fronius inverter because I know it currently is the best on the market. On the first day it performed brillient giving us 12.5 kWh in half a day as the installation was completed and connected to the grid only after 1pm. Will see how the system be doing in the future, but at the moment I am very happy with the decisions.
1 comment
Jessica S.Sunboost
Dear Customer,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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DavidNorthern Region, NSW
Shonky
Payed $200 up front, supposed to be installed 4th April, haven't heard from them and have gone with Arise Solar who has been no fuss! we didn't get our money back either after sending email to request a refund! beware of these dodgy people!
2 comments
Jessica S.Sunboost
Hi David,
We apologize for all the inconvenience caused to you whilst dealing with us.
Furthermore, we request you to kindly help us with us your quotation number and we will contact you for the refund soon. ... Read more
180272
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This is excellent
Installation process was pretty easy. Xavier was very helpful before and during installation .
Zara was excellent with the app installation, she guided me through the fine details . She was very helpful.
1 comment
Jessica S.Sunboost
Hi Govind,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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J GreerSydney, NSW
- Verified customer
Problem connecting Data Logging Stick
No issues with SunBoost - The Help line was very good and solved my issue. Zara handled my problem very well and was very patient and clear with her instructions. The help line has always respond in a quick time and are very efficient.
2 comments
I am very happy with the system and the service received
Jessica S.Sunboost
Hi J Geer,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Great service and happy with the solar system
I got the system a few months ago. I was happy with the service from Darren. I actually thought I ll post my review after receiving the bill. I am almost paying nothing for electricity. Recommend.
1 comment
Jessica S.Sunboost
Hi Arvinder,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Navin BhatnagarSydney, NSW
WiFi connection
It was very easy and fast. Zara called me and explained how to down load Solis app. She entered my credentials and I could straight use the app for information
1 comment
Jessica S.Sunboost
Hi Navin,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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JillFar North Queensland, QLD
Happy customer
I was very happy with Melvin and his professionalism and communication. Was very happy with the contractors sent to do the installation of solar panels. I would recommend your company to others. Customer 15623
1 comment
Jessica S.Sunboost
Hi Jill,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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JohnCentral, TAS
Instalition
Had trouble being to find where to put panels other than that it was fine I have had no problem with this company and would recommend them to anyone thanks
1 comment
Jessica S.Sunboost
Hi John,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Panel relocation to support roof repairs
Sunboost organised the work efficiently and the contractor did a good job. Zara followed up the work at each stage . Can recommend this company highly Verh happy with energy being generated
1 comment
Jessica S.Sunboost
Hi Phil,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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GeoffPerth, WA
Well done Hayman, Bruno and errrr, the sparkie
Had 6.6KW fitted to my Rockingham rental I am renoing . The team of Hayman and Bruno worked hard and fast and had it all installed to my great satisfaction in less than 3 hours. The sparkie moved in and had it wired and running in less than 2 hours and its been pumping power at a better than expected rate. Well done men.
1 comment
Jessica S.Sunboost
Hi Geoff,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Find out how Sunboost compares to other Solar Retailers
Know better, choose better.
wendyDarling Downs, QLD
Not sure as yet Ergon only came last week
All good so far. Melvin has always been courteous and helpful, No issues yet but only been hooked up for a week So will see..workmen were lovely as well.. Thank you to all
1 comment
Jessica S.Sunboost
Hi Wendy,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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barry jollyMurray Mallee, SA
- 2 reviews
Best solar system,Sunboost
The whole job and products are fist class and fitted by professionals, cant believe the ease and no fuss solar experience .i am recommending this company to every one.the best.
1 comment
Jessica S.Sunboost
Hi Barry,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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Matthew D.Greater Melbourne (Outer), VIC
- Verified customer
Don't count on Sunboost for warranty
I informed Sunboost of a faulty system over a month ago. One of the isolators has stopped working. Since contacting the company they have given me the run around. They simply have not been able to organise an electrician to inspect and replace the faulty part. Such delays and fobbing off customers is unacceptable. I can not recommend Sunboost.
2 comments
Jessica S.Sunboost
Hi Matthew,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you that we will get back to you as soon... Read more
Hello Jessica,
Quote No : 86214
Tax Invoice No: 86214.
Is SunBoost going under (financially)? I ask because a SunBoost employee: Yashil has asked me for contact numbers of my previous solar installer... Read more
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Great service. Good communication.
Jerry at Sunboost was a pleasure to deal with and always kept us well informed. The installers were very reliable and professional and put in a big day to get the job done. Totally recommend.
1 comment
Jessica S.Sunboost
Hi Melinda,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
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JohnFar North Queensland, QLD
We're really pleased to have solar panels and keen to see the outcome
Installation was easy and speedy. Joggie and his team were friendly, tidy and obviously competent, and we thank them. We're very pleased with the process.
We waited quite a long time for installation -- from December 2022 to April 2020 -- and during that time there was not much communication from Sunboost about when we might expect to have the panels installed or why the delay was occurring . Other than that, we are very pleased with the service and found Melvin, particularly, kind and helpful in dealing with the post-installation matters.
1 comment
Jessica S.Sunboost
Hi John,
Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
simon w.asked
Hi Sunboost Team,
A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00, I have not heard from him again. Is this a scam?
Simon
0427644771
No answers
Bhaumickasked
Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.
1 answer
Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan
Donald Peterkinasked
How can I be assured of the veracity of these reviews?
2 answers
Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale
Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin
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Jessica S.Sunboost
Dear Customer,
Regards, Sun Boost Online.Thank you for taking the time to leave us a review! We are so glad to hear that we were able to serve you with such a great experience.
We hope you enjoy the savings your solar system bring for many years to come.... Read more