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Reviews

4.5

2,258 reviews
5
(1,620)
4
(393)
3
(51)
2
(37)
1
(157)
  • Value for Money
    4.6 (1,222)
  • Product Quality
    4.5 (1,154)
  • Return Claim MadeYes (30) · No (1,259)
  • Customer Service
    4.5 (1,295)
  • Warranty Claim MadeYes (44) · No (1,244)
  • Purchase Price$5,097.96 (560)
  • Installation
    4.6 (1,137)
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Reviewer Photos & Videos

  • More

Excellent customer service. Kevin guided us through the setup on the computer which was very helpful and informative.

published

A professional team of 3 installed our system and it was quick. Great job. Because our house is 2 storeys they took photos of the roof to show me what they had done which helped me understand what was there.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$4,200.00
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1 comment
Sunboost
Jessica S.Sunboost
Colin L.

Colin L.Sydney, NSW

Sunboost response to Fronius State 567 notice

published

I reported to Sunboost about a State 567 on my Fronius inverter during the first week of being installed. Zara from the Service team contacted me and helped me tweak the inverter. Zara asked me to contact her if the issue was resolved. I will be monitoring for 1 week.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim and Fronius inverter
System Size6.6 KW
Purchase Price$5,100.00
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2 comments
Sunboost
Jessica S.Sunboost
Colin L.
Colin L.

Let's hope the Service Team continue to deliver timely support in the future.

Jake

JakeGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Sunboost have the worst level of customer service you can experience

published

- There is an obvious communication barrier
- call quality is extremely poor,
- they have a lack of understanding of their products and processes
- Low level of intelligence to assist customers
- don’t answer calls (once you pay your deposit to have to block your number so they answer).
- the last person hung up on me when I asked to speak to a manager for the above reasons.
Just once I would like to speak to a person with the intelligence to assist.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,990.00
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1 comment
Sunboost
Jessica S.Sunboost
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Efficient and friendly!

published

The admin process was very prompt and easy and installation was done SO quickly! I was quite surprised. The guys worked so hard. Whole process was amazing, and the results are so great. Haven't paid an electricity bill since.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Jessica S.Sunboost
Tim

TimNorth-West & West coast, TAS

  • Verified customer

solar install

published

good team that fitted the product quick and effective full system install in 1 day, good looking product just waiting on the power company to install new meters would recommend

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased jinco
System Size6.6 KW
Purchase Price$4,500.00
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Gjs-51

Gjs-51South East Queensland, QLD

  • 7 reviews

Very good, Really good,

published

the installation proces very easy, no porblem at all and all done in half a day despite my house being a double storey, and rather high as 2 and 1/2 storey building.
The guys from Installation company Rynergy were very friendly and helpful.
I would recommend them both Sunboost and Rynergy to anybody wanting to install solar system.
I ordered Fronius inverter because I know it currently is the best on the market. On the first day it performed brillient giving us 12.5 kWh in half a day as the installation was completed and connected to the grid only after 1pm. Will see how the system be doing in the future, but at the moment I am very happy with the decisions.

Customer Service
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy
System Size5 KW
Purchase Price$3,800.00
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1 comment
Sunboost
Jessica S.Sunboost
David

DavidNorthern Region, NSW

Shonky

published

Payed $200 up front, supposed to be installed 4th April, haven't heard from them and have gone with Arise Solar who has been no fuss! we didn't get our money back either after sending email to request a refund! beware of these dodgy people!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Sunboost
Jessica S.Sunboost
David
David

180272

This is excellent

published

Installation process was pretty easy. Xavier was very helpful before and during installation .
Zara was excellent with the app installation, she guided me through the fine details . She was very helpful.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
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1 comment
Sunboost
Jessica S.Sunboost
J Greer

J GreerSydney, NSW

  • Verified customer

Problem connecting Data Logging Stick

published

No issues with SunBoost - The Help line was very good and solved my issue. Zara handled my problem very well and was very patient and clear with her instructions. The help line has always respond in a quick time and are very efficient.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
J Greer
J Greer

I am very happy with the system and the service received

Sunboost
Jessica S.Sunboost
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Great service and happy with the solar system

published

I got the system a few months ago. I was happy with the service from Darren. I actually thought I ll post my review after receiving the bill. I am almost paying nothing for electricity. Recommend.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,200.00
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1 comment
Sunboost
Jessica S.Sunboost
Navin Bhatnagar

Navin BhatnagarSydney, NSW

WiFi connection

published

It was very easy and fast. Zara called me and explained how to down load Solis app. She entered my credentials and I could straight use the app for information

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solis
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1 comment
Sunboost
Jessica S.Sunboost
Jill

JillFar North Queensland, QLD

Happy customer

published

I was very happy with Melvin and his professionalism and communication. Was very happy with the contractors sent to do the installation of solar panels. I would recommend your company to others. Customer 15623

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$4,300.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
John

JohnCentral, TAS

Instalition

published

Had trouble being to find where to put panels other than that it was fine I have had no problem with this company and would recommend them to anyone thanks

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Don’t know
System Size5 KW
Purchase Price$5,000.00
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1 comment
Sunboost
Jessica S.Sunboost

Panel relocation to support roof repairs

published

Sunboost organised the work efficiently and the contractor did a good job. Zara followed up the work at each stage . Can recommend this company highly Verh happy with energy being generated

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$4,300.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Geoff

GeoffPerth, WA

Well done Hayman, Bruno and errrr, the sparkie

published

Had 6.6KW fitted to my Rockingham rental I am renoing . The team of Hayman and Bruno worked hard and fast and had it all installed to my great satisfaction in less than 3 hours. The sparkie moved in and had it wired and running in less than 2 hours and its been pumping power at a better than expected rate. Well done men.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Ginlong/Solis 4G
System Size6.6 KW
Purchase Price$3,300.00
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1 comment
Sunboost
Jessica S.Sunboost
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wendy

wendyDarling Downs, QLD

Not sure as yet Ergon only came last week

published

All good so far. Melvin has always been courteous and helpful, No issues yet but only been hooked up for a week So will see..workmen were lovely as well.. Thank you to all

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astroenergy
Purchase Price$3,991.00
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1 comment
Sunboost
Jessica S.Sunboost
barry jolly

barry jollyMurray Mallee, SA

  • 2 reviews

Best solar system,Sunboost

published

The whole job and products are fist class and fitted by professionals, cant believe the ease and no fuss solar experience .i am recommending this company to every one.the best.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size-6 KW
Purchase Price$3,500.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Matthew D.

Matthew D.Greater Melbourne (Outer), VIC

  • Verified customer

Don't count on Sunboost for warranty

published

I informed Sunboost of a faulty system over a month ago. One of the isolators has stopped working. Since contacting the company they have given me the run around. They simply have not been able to organise an electrician to inspect and replace the faulty part. Such delays and fobbing off customers is unacceptable. I can not recommend Sunboost.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Inverter: Solax 5kW (X3-5.0-T-N). Panels: CSUN 300 Watt Mono Black Frame (CSUN300-60M)
System Size6.6 KW
Purchase Price$5,100.00
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2 comments
Sunboost
Jessica S.Sunboost
Matthew D.
Matthew D.

Great service. Good communication.

published

Jerry at Sunboost was a pleasure to deal with and always kept us well informed. The installers were very reliable and professional and put in a big day to get the job done. Totally recommend.

1 comment
Sunboost
Jessica S.Sunboost
John

JohnFar North Queensland, QLD

We're really pleased to have solar panels and keen to see the outcome

published

Installation was easy and speedy. Joggie and his team were friendly, tidy and obviously competent, and we thank them. We're very pleased with the process.
We waited quite a long time for installation -- from December 2022 to April 2020 -- and during that time there was not much communication from Sunboost about when we might expect to have the panels installed or why the delay was occurring . Other than that, we are very pleased with the service and found Melvin, particularly, kind and helpful in dealing with the post-installation matters.

Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solis 4G single phase inverter, 1P5K-4G
System Size6.6 KW
Purchase Price$3,950.00
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1 comment
Sunboost
Jessica S.Sunboost
Page 2 of 113
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Questions & Answers

simon w.

simon w.asked

Hi Sunboost Team,

A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00, I have not heard from him again. Is this a scam?

Simon
0427644771

No answers
Bhaumick

Bhaumickasked

Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.

1 answer
Ryan C
Ryan C

Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan

Donald Peterkin

Donald Peterkinasked

How can I be assured of the veracity of these reviews?

2 answers
Dale
Dale

Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale

Donald Peterkin
Donald Peterkin

Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin

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