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Reviews

4.5

2,258 reviews
5
(1,620)
4
(393)
3
(51)
2
(37)
1
(157)
  • Value for Money
    4.6 (1,222)
  • Product Quality
    4.5 (1,154)
  • Return Claim MadeYes (30) · No (1,259)
  • Customer Service
    4.5 (1,295)
  • Warranty Claim MadeYes (44) · No (1,244)
  • Purchase Price$5,097.96 (560)
  • Installation
    4.6 (1,137)
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Keerthi Dharmabandu

Keerthi DharmabanduMetropolitan Adelaide, SA

This is perfect! From Keerthi Dharmabandu

published

I am happy with the service give by Sunboost. Installation was done as scheduled. Settings of wifi also done to my phone. They are friendly.Thanks to Anthony, Marcus & Monika.
From Keerthi Dharmabandu
South Australia

1 comment
Sunboost
Jessica S.Sunboost
Luis de Araujo

Luis de AraujoIllawarra, NSW

Perfect

published

Great service, the customer service was excellent. The system is working as it is intended so far. The installers were excellent. Zara walked through the app installation with me and she was excellent,
Thank you.



1 comment
Sunboost
Jessica S.Sunboost
Trevor D.

Trevor D.Metropolitan Adelaide, SA

  • Verified customer

Great Service

published

The customer service was excellent, although the accents were a little hard for me to understand over the phone. The installation team were very friendly and professional with it all up and running in half a day. I would highly recommend Sunboost.

1 comment
Sunboost
Jessica S.Sunboost
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Darren Gabbe

Darren GabbeGreater Melbourne (Metropolitan), VIC

  • 19 reviews
  • 2 likes

Going under the name Green Value Solar

published

Absolutely terrible service. Power keeps tripping to the house after rain. The inverter is a Goodwe who won't accept their equipment is faulty. Now they are telling us that we have to change our meterboard. 2 independent electricians say that it's not the board. Everything was ok unroll we had heavy rain for the first time in months. Now the solar power system keeps shutting down the power to the house. It is a costly piece of roof decoration with a huge ugly box on the front of our house that is switched off doing nothing. These installers are useless when it comes to actual fault diagnoses and they all keep passing the buck. Looks like it's time to call Energy Safe and the ACCC. Enough is enough

1 comment
Sunboost
Jessica S.Sunboost
Kerry

KerryIllawarra, NSW

Review

published

Neville from Sunboost was great to deal with from the onset.
Installation was great. The guys were so polite, punctual and professional.
Explained approximately how long it would take up instal. Once installation was completed they cleaned up after themselves.
They gave me a run through as to how it worked prior to leaving.

1 comment
Sunboost
Jessica S.Sunboost
Grant

GrantMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Inverters shutting down

published
1 comment
Grant
Grant
Geoff

GeoffFar North Queensland, QLD

So far..so good

published

Customer service were nice to deal with over the phone and installation team arrived on time, installed the system as discussed during an earlier meeting and cleaned up before leaving. Excellent service all round....Order no. 142665

1 comment
Sunboost
Jessica S.Sunboost
Keith

KeithCentral West, NSW

Dismal treatment and after sales

published

When the system was installed on 18th Feb. Still not working. Company tells me it’s an overvoltage problem. Essential energy says not. Company now uncontactable, not returning calls or emails.

2 comments
Sunboost
Jessica S.Sunboost
Keith
Keith

152174

Pat

PatNorthern Region, NSW

  • 2 reviews

Smooth installation

published

170029. The contractors arrived when they said and installed the 32 panels, having it all up and running in the allotted day and a half, despite light drizzle at times.

1 comment
Sunboost
Jessica S.Sunboost
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Job done well

published

From start to finish when ever I need to contact Sunboost alway someone there to help professionals all staff listens and guide through.The best teem I come across so far

1 comment
Sunboost
Jessica S.Sunboost
  • Verified customer

Panels installed.....still not connected!

published

Sunboost were more than happy to take my parent's money for solar panels. Following payment, they had to repeatedly contact them to find out when they were being installed....which eventually happened. That was 7 weeks ago....and they am STILL waiting for them to be connected! They have sent numerous emails and made phone calls to find out what is going on - response from Sunboost is SILENCE. Unacceptable!

1 comment
Sunboost
Jessica S.Sunboost

Rip off service tactics - Be warned

published

My system trips out every time it rains. I paid $300 up front for a for a service. The technician reset the error logs and provided a quote to inspect and repair the sytem which included 'inspect the cabinet for signs of water ingress.' So the $300 I paid service I paid for did not include him inspecting the cabinet. I effectively paid $300 for their guy to come out and provide a quote. Extremely dissappointed. Never been ripped off so badly on a service call before.

2 comments
Sunboost
Jessica S.Sunboost
Rob
Rob

New Solar

published

Installation team advised time and day of installation and arrived on time. Due to the virus problem, the young man leading the crew rang the doorbell and stepped well back. The job was done quickly and neatly and the site left tidy.

1 comment
Sunboost
Jessica S.Sunboost
Brian Oxford

Brian OxfordSouth-East, TAS

Great Install but terrible Customer Service

published
1 comment
Sunboost
Jessica S.Sunboost
Deb1665

Deb1665Illawarra, NSW

Poor Communication

published

Beginning to wonder if I have made the right decision to go with Sunboost.
I have been given the run around for weeks and the communication is dreadful.
My job keeps getting delayed, wondering if it will ever happen.
They are not a member of the Clean Energy Council as they claimed.
Ask where they are and told in Sydney, I doubt it.
Generally not happy so far.

1 comment
Sunboost
Jessica S.Sunboost
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Stephen Hayman

Stephen HaymanHunter Region, NSW

  • Verified customer

Fantastic.Free power every day.

published

The price for Sunboost to supply and install our 10kw system was fantastic. Job number 169710
The installer ON TOP electrical were also fantastic as they arrived on the time and date as stated in the contract. These workers were very polite and courteous when asked questions and they worked fast and cleaned up when finished. Still waiting on the power company to install our smart meter but will try to hurry them up in the tomorrow.
Would recommend this system to anyone that is after a solar system for a cheap price and a quantity installer.

1 comment
Sunboost
Jessica S.Sunboost
Adrian

AdrianHunter Region, NSW

Great installation crew

published

Johan and his crew were very cooperative and said what they were going to do, followed by doing what they said they would do. They worked with us to get the ideal location for the panels. They cleaned up after themselves and were courteous throughout.

1 comment
Sunboost
Jessica S.Sunboost
Ryan C

Ryan CCentral West, NSW

well organised operation with competent staff

published

Amazingly well organised installation crew. 6.6 Kw system installed in one afternoon. Consulted with me on arrival and were very flexible regarding the positioning of the panels and other matters.
Had an issue with the Wi-Fi monitoring connection to my computer and a simple phone call had a technician walk me through the solution. Very satisfied with the company so far

1 comment
Sunboost
Jessica S.Sunboost

Planet Future

published

The installation was done professionally and efficiently. It was done in one day and with no disruption in our house. When one of the installers failed to come, Jerry arranged immediately another installer. Jerry was in contact with us, provided his direct phone number and was personally interested if the other installer arrived and done everything in order. He found really great team of local electritions.

1 comment
Sunboost
Jessica S.Sunboost
Laurie

LaurieSydney, NSW

  • Verified customer

Can't wait to start using electricity again -

published
1 comment
Sunboost
Jessica S.Sunboost
Page 3 of 113
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Questions & Answers

simon w.

simon w.asked

Hi Sunboost Team,

A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00, I have not heard from him again. Is this a scam?

Simon
0427644771

No answers
Bhaumick

Bhaumickasked

Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.

1 answer
Ryan C
Ryan C

Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan

Donald Peterkin

Donald Peterkinasked

How can I be assured of the veracity of these reviews?

2 answers
Dale
Dale

Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale

Donald Peterkin
Donald Peterkin

Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin

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