Telstra Mobile Questions & Answers

Because they don't know how to solve the proble. Not a good telco anymore

put a complaint it to the obsudsman they jump then

The Ombudsman I will try, but the whole thing has to be bordering on being fraud, Given Telstra is another so called private company that has a government body as the major share holder, chances of the ACCC looking at them are slim to none, the police would not be allowed the pursue a conviction even if the whole thing is proven to be a scam, we really do live in sad times when the the companys, banks, institutions & government departments that were held in high regard by the Australian population now see there customers or tax payer as a bunch of fools to be fleeced in any way possible no matter how low they have to stoop to do it.

Contacted the Ombudsman after giving Telstra one last chance to sort out the ongoing saga, they put me on hold when I asked to speak to a supervisor after getting the same line that it was up to me to make sure the Telstra Shop returned the phone to the Telstra warehouse, after waiting for 20 minutes on hold they hang up.
Ombudsman was very good and quickly had all the details of the interactions with Telstra up on the screen, came to the to the conclusion that there was no fault on my part and Telstra’s actions on the matter appalling.
Telstra rang and sent an email on Tuesday, a Christmas miracle had occurred the phone had been found at the Telstra Warehouse, it was all a terrible misunderstanding definitely all the fault of the Telstra Shop not Telstra, they now say I owe them nothing they will remove my bad Credit report make no further attempt to recover the money.
Telstra only stopped this when the Ombudsman told them to, how manny people just give in to the standover tactics and pay, a great scam if you can get away with it, Telstra obviously do get away with it and are unlikely to stop any time soon.

Don't go with Telstra. They have been pilfering money from my prepaid Mastercard. The company is now run by foreigners and they are robbing Australian people blind. Run far away.

Read recently that Telstra dont have Contracts anymore .Not committed for months
may only apply to new. You may have to ask instore or online

Best to confirm it in writing Gerry . I bought a prepaid sim but was billed after I closed the account despite that in the store they told me I had nothing owing. The debt ended up in my credit report and whilst it is now reversed, it took me a long time to fix.

belong, is better

No idea, good luck with that if you are not near a Telstra shop

Rubbish company that stole your money. They didn't follow the correct law and policy and always overcharged. Their call centre staff didn't answer your call or stopped you from escalating your compliant. Watch out your direct debits when you signed up Direct debit with them. When I wanted to reset password for my accounts, I have tried their link many times but it didn't allow you to click on Submit. Finally, I had to waste a few hours time calling their technical support to help. Their virtual assistant is rubbish and it couldn't help too.

It depends if you're calling a mobile phone or landline phone for as of recently they've changed over from the copper network to a dangerous electronic modem powered system - which is putting multiple lives at risk through so many ways. I would first recommend trouble shooting by turning off your mobile phone then back on and if that doesn't work perhaps you could try a factory reset and see if that helps

That telstra cruise is real piece of trash. Perhaps you should consider buying a better mobile phone - even the telstra tough 3 model t55 is better than the telstra cruise model mobile phone

Telstra is extremely good on telstra next generation however, the data is a pee poor effort. I've been using generation 4 then upgraded my mobile phone device to 4gx and it's exceptional in every way - lightning fast - excellent - absolutely outstanding - I need say no more

Yes, unfortunately they did. I talked to their customer service representatives in the philipines multiple times and every time they told me the matter was settled and I would not receive any bills but they sent me yet another bill the next month for several months, so I gave up and now they're saying that they will take legal action which is really rediculous. I would NOT recommend Telstra to anyone, anyone at all. The most terrible service and the most expensive one I have ever received. I would nominate Telstra for world's worst internet provider.

Do not provide Telstra with your personal information. Keep right away from them. They will invent a bill and sell your personal details to Dun and Bradstreet Debt Collectors to extort it. It's a criminal racket. You will spend months on the telephone going crazy. I considered paying the $2200 but they said it could happen again.

TIO finding
‘Two turtle doves’ offer On a strict application of contract law, the ‘two turtle doves’ offer to which you refer is not an offer in the strict sense. It is an invitation to treat. To
take a different view would make that offer unworkable in a legal sense, for example, anyone could potentially accept that offer without limitations on age or financial capacity. The specific offer and acceptance is around the contract which you signed on 15 December 2017.

Hope this will help you understand Big Corporation dealing poor individual. If you want TIO decision and our complaint, send me an email at [email removed]

I am happy to assist you and how consumer law is avoided under "invitation to treat"
Arun

Have you tried turning off your mobile phone off for roughly a minute and then back on - if there's nothing wrong with the mobile phone then you might have to call telstra

I am having the exact same problem. It has been going on for months! Although I don't have as much data as you, I don't watch tv episodes or stream music, and watch sooo very little YouTube. Telstra is just stripping all my data when I haven't looked at anything! I'm going to try Optus as from tomorrow.

you dont understand how often i get those text messages! its bloody ridiculous, i was told turning off your data on snapchat helps prevent it from happening and when you go to bed turn off your mobile data so it doesnt use up when your not using your phone. its bloody ridiculous im sick of it. i use my phone for 10 minutes and ive already used up all my data. like how the heck? Telstra is useless.

I had the same issue without even watching anything on my phone! This is how they make money, by ripping people off. I had wasted too much valuable time arguing with them over whose fault it is (since they always blame the customer). I closed my account, that was the only solution. I was also told a horror story whereby someone had accumulated $20k in these bogus telstra data charges and 2 years later they are still fighting it. Not worth it i say!!

I dont kow,all i know is they they ruon peoples credit and they do this alot !!! It mocks peoples intellegence and people trying to establish a credit file, that puts a black mark on their name !GOOD ON YOU TELSTRA GREAT CUSTOMER SERVICE!!! PATHETIC ISNT IT ??????

I had similar problem I only tried december 1 with the USB 3G dongle. I could not connect to see balance nor recharge. Apparently Telstra has changed the site m.telstra.com, to My.Telstra.com.au, which works fine for accounts. It's a shame that Telstra did not put any notification for the change.

Sorry Murray, I'm unfamiliar with the details you mention, nor do I involve myself with any policy or operational details relating to Telstra products any more.
Best of luck getting a straight answer from Telstra though. I should add that I'm rather gruntled with my new Boost service...so far anyway.

Are we talking prepaid? freedom plus? beyond talk? more information needs to be given. I'm unfamiliar with a $20.00, but if you're not prepared to pay the extra amount, switch to boost.

The simple answer is you'll get nothing useful. Telstra are not in the habit of rewarding loyal customers just interested in ripping them off.

boost http://www.boost.com.au/rates.aspx?id=0#bnch0 try boost
try kogan https://www.koganmobile.com.au/?gclid=Cj0KEQjwqZKxBRDBkNmLt9DejNgBEiQAq8XWPnM-8jiGAw6iI18vbps0uSiO4XanVgYyPQ-dyReh90gaAil28P8HAQ
copy and paste link.

I reckon try vodaphone i was with them for years then switched to telstra my life is full of regrets since then

I thought Voda is improving

Telstra too expensive and too many customers to handle ?

yes have had a similar problem, the static will be corrosion on the old copper wire or an intermittent fault in a connection. Or it could be were the wires are hung on a fence instead of buried and are shorting out there. I have been without a landline for almost two weeks and live in an area with limited mobile coverage. Techs should be able to sort it for you but will be difficult if its scratchy and not totally dead. Keep trying.

I had third visit after ringing again when line was noisy and the technician said he found a small problem a few hundred meters away in one of their boxes and changed the line we were on. Then a week later they were out trenching and upgrading the whole line (that runs under the railway reserve out the front of our house) and underground box/connection. I was aware of the problem and that it needed upgrading as my 2 neighbours had experienced problems for at least a month before me and in one neighbours investigations she had been told about the needed upgrade. So power in numbers is what solved this. My advise would be to talk to neighbours and let the organisation know you are all aware of each others issues.