6 years ago a staff member made a mistake and added 6 extra services (not requested!) to our account. Finally got it sorted, but still - 6years later we have to prove the bill was rectified and we don’t owe any money every time we want to upgrade our plans. Avoid this store at all costs!

Overpriced service and nationally contributing towards 5g control grid and a threat to human health. People need to stop supporting companies like this, as your money pays for this to continue.

After a few years of service failures and very lengthy calls to poorly trained offshore call centers I have made the switch from this useless company to Aussie broadband. As an example of how bad my experience with Telstra has been: it took them 1 hour and 40 minutes just to cancel my monthly data plan whereas my call to set up Aussie broadband took about 15 minutes. The internet speed and set up with Aussie Broadband has been much better too. I can't understand why anyone would still use this outdated dinosaur where the left hand has no idea what the right hand is doing. Good riddance!

Their services are little expensive than other operators but have the best coverage and customer services. I ported out to lyca because they had cheap prices, but the services have been really poor. Moreover with Telstra points you can get gifts by paying nothing bit your bill.

The USB port in my phone melted, and trying to resolve this has been painful (to say the least). Customer service has been bad - their responses are one sentence, and don't explain things. Feel like they are being deliberately difficult.

Terrible customer service. Telstra Air seems to be a scam. I've been unable to connect to Telstra Air for months. Tried multiple phones on various hottspots around the city. Unsuccessfull. They still advertise it. Awful

Do NOT buy a telstra SIM. I have been trying to activate it for the last 3 weeks. Sometimes they tell me it'll be activated within the day, sometimes they give up on the conversation. EVERYDAY the process to reactivate the SIM restarts with a new person, same questions and gets NOWHERE again. Obviously, out of all these attempts, they have not been successful at all.

I have been trying got get my 95 year old Aunts Disability Phone replaced. After countless phone calls and emails, most unanswered by Telstra. I have been told they WILL NOT process her application as the account is still in her deceased husbands name. Surely they could send her a working phone and we can take her to a store and get her details sorted after the quarantine restrictions have been eased.

She is isolated on her own and phone calls from family and friends are the only thing keeping her spirits up. Have some compassion Telstra, surely you can do better than this for the elderly members of our community.

We have been using Telstra for over 24 months and have had the worst technical for our business I have ever seen. Do not use Telstra. It’s simply a crap show.

I purchased the iPhone 11 from Amy-Lee at the Orion Telstra shop Springfield on the 6th April
Amy-Lee was so informative and extremely helpful from start to finish. I am going back to purchase a new iPhone for my husband and definitely requesting Amy-Lee to serve me

Rip off in every sense of the word. If I go over data it automatically tops you up with an extra GB and cost even though I don't want any more data. The reception isn't even any better I have found too, which is the major problem. As this was why I was willing to pay premium being with Telstra and yet I have been in areas where my partner who is with Vodafone has reception and I don't.... All in all a half rate company that is twice the cost of others. Would never ever go with them again. My 2 year plans up tomorrow thank god. Glad to be done with them. Now onto paying half the price with twice the amount of data with a company that has just as if not better reception than them anyway.

Prepaid Services is a excellent pricing, if you are on a budget (student or a small business owner). No dropouts and connection lost. My Telstra App is very convient.

Even if you have montly exceed your data allowance you can use Telstra Air.

Good job Telstra, keep up the good work.

I don't know how these people still operating and not getting a royal commissioner to investigate their corrupted service.
what should I list, there 3 hours waiting call centre, to the overseas call centre,....., shame on us if we keep such company operating in this country, its sign that we are going down and we are not stand up for right anymore, we accept rich to become richer, no complaint made!!

Poor customer. Don’t go for telestra unless there is no reception in that particular place. Customer service is a torture. Worst customer service in 33 years of my life. Shame on you telestra. Fk off

NBN dropping out decreased speed mobile cuts off promised seed booster free then taken away incorrect bills I have spent all day today trying to get through to billing
Had to call the telecommunications ombudsman to help out as they agree with one thing then they add extras to the bill one representative told me they took the bill money out but the bank reversed it there is no reversal on my Visa card if you don’t pay a bill on time they charge you extra frees
Telsta can I charge you for my time which is all day today m
I am ashamed I bought shares in this dreadful company

We sere going overseas for a year. Disconnect our internet but paid $10 per month to telstra to kerp our landline number and be connectd when we back. Now joined, internet working but given us a different phone number instead of what we paid for.
We called them several times and all said no worries as be fixed soon but i am worry as not fixed during las 15 days. Why they can not do it. If they want me to keep the forced new number then they have to pay me back what i have paid for unconnected phone number

We have had no internet for 5 weeks! Coincidentally when the nbn works were being done in the street my internet has stopped working. I have called multiple times and been told “we cannot take your call at this time” I finally got through 1st March and was told there must be a problem with my modem and there will be a modem sent out in 3-5 business days. It had now been 15 business days and still no modem. I called Monday 16th and was told to just wait until Friday to see if it comes, it’s Sunday and still nothing. This is ridiculous. The amount of money we have spent recharging our mobiles to have internet at home and we still have a bill from Telstra although we actually can’t use there service.