Rip off in every sense of the word. If I go over data it automatically tops you up with an extra GB and cost even though I don't want any more data. The reception isn't even any better I have found too, which is the major problem. As this was why I was willing to pay premium being with Telstra and yet I have been in areas where my partner who is with Vodafone has reception and I don't.... All in all a half rate company that is twice the cost of others. Would never ever go with them again. My 2 year plans up tomorrow thank god. Glad to be done with them. Now onto paying half the price with twice the amount of data with a company that has just as if not better reception than them anyway.

Prepaid Services is a excellent pricing, if you are on a budget (student or a small business owner). No dropouts and connection lost. My Telstra App is very convient.

Even if you have montly exceed your data allowance you can use Telstra Air.

Good job Telstra, keep up the good work.

I don't know how these people still operating and not getting a royal commissioner to investigate their corrupted service.
what should I list, there 3 hours waiting call centre, to the overseas call centre,....., shame on us if we keep such company operating in this country, its sign that we are going down and we are not stand up for right anymore, we accept rich to become richer, no complaint made!!

Poor customer. Don’t go for telestra unless there is no reception in that particular place. Customer service is a torture. Worst customer service in 33 years of my life. Shame on you telestra. Fk off

NBN dropping out decreased speed mobile cuts off promised seed booster free then taken away incorrect bills I have spent all day today trying to get through to billing
Had to call the telecommunications ombudsman to help out as they agree with one thing then they add extras to the bill one representative told me they took the bill money out but the bank reversed it there is no reversal on my Visa card if you don’t pay a bill on time they charge you extra frees
Telsta can I charge you for my time which is all day today m
I am ashamed I bought shares in this dreadful company

We sere going overseas for a year. Disconnect our internet but paid $10 per month to telstra to kerp our landline number and be connectd when we back. Now joined, internet working but given us a different phone number instead of what we paid for.
We called them several times and all said no worries as be fixed soon but i am worry as not fixed during las 15 days. Why they can not do it. If they want me to keep the forced new number then they have to pay me back what i have paid for unconnected phone number

We have had no internet for 5 weeks! Coincidentally when the nbn works were being done in the street my internet has stopped working. I have called multiple times and been told “we cannot take your call at this time” I finally got through 1st March and was told there must be a problem with my modem and there will be a modem sent out in 3-5 business days. It had now been 15 business days and still no modem. I called Monday 16th and was told to just wait until Friday to see if it comes, it’s Sunday and still nothing. This is ridiculous. The amount of money we have spent recharging our mobiles to have internet at home and we still have a bill from Telstra although we actually can’t use there service.

As we all know Telstra has the best reception among the Telcos, and offer great premium service, naturally for me, the best Telco, because reception and premium service is most important to me. Live in the inner suburbs of Sydney though, so I guess great reception is to be expected, have travelled around a little bit too and have not yet had any issues with reception. Had lots of issues with receiving SMS overseas and a bit of trouble with the auto-recharge, which was my fault and eventually got resolved. Despite me role playing being an irate **** customer during my interactions about that situation, for the most part the CSR's were able to maintain professionalism, and were still able to resolve the auto-recharge issue.

good reception with telstra but ringing telstra is painfull ! there automated talk into phone service sucks ! it totally drains the life out of you ! i would not recommend this company ! they really need to get there act together - heres an idea telstra allow customers to leave there number and you can ring them back !

Telstra is great catering for customer churn or selling new equipment & plans.
Their service though is appalling - I have been complaining about no internet/landline for past week - I spent 90 minutes in Telstra shop yesterday & found out the service in our district (postcode 2156) will not be restored before April. At no stage would Telstra notify customers about this - yet people are supposed to work from home because of coronavirus.
The only happy part was watching a Telstra staff member trying to call customer service for me - no you know what its like being a customer

I am very happy about the signal I get. I have 4 full bars with this while with others I had 2 at the same spot. The customer service was helpful as well.

Having been sold in the shop they were Australia’s number 1 provider. 6 weeks down the initial agreement and still no NBN connection and I do not live outback! Hard that NBN are the provider not Telstra as I have to make multiple calls to escalate problem. Frustrated with all my calls made to Telstra none go on record so I have to repeat problem each time. Sitting here looking at red lights still on my modem. No internet, no Netflix, no Spotify. If you want to relax on your days off don’t select Telstra.... unreliable.

When you go online or phone Telstra support for either technical or account assistance I've found that the individuals at the other end of the conversation have such poor English skills that they are basically unintelligible. I recently made a complaint about a 60% increase in the plan cost for our mobile within a 6 month period. I thought we had an agreement, I got one letter confirming that agreement. Shortly afterwards I get another letter in extremely poor English reneging on the agreement.
Tech Support/Account Support simply do not know what they are doing.

North Kellyville is a black spot with zero service. Nobody can hear me talk, phone drops out all the time. My phone shows zero bars. It's not just at home and on the streets, at the Kellyville metro, my Google pixel also gets zero service, which is a risk if something happens.
It's not just me, my neighbors have the same issue.
I called Telstra and their advice was to try another service provider.
Go figure? Outstanding service. Telstra is dead.

While working in the outback of Queensland i needed to be able to have coverage of both phone and data so being with Telstra was essential for this to happen. Thank you Telstra