Having been sold in the shop they were Australia’s number 1 provider. 6 weeks down the initial agreement and still no NBN connection and I do not live outback! Hard that NBN are the provider not Telstra as I have to make multiple calls to escalate problem. Frustrated with all my calls made to Telstra none go on record so I have to repeat problem each time. Sitting here looking at red lights still on my modem. No internet, no Netflix, no Spotify. If you want to relax on your days off don’t select Telstra.... unreliable.

When you go online or phone Telstra support for either technical or account assistance I've found that the individuals at the other end of the conversation have such poor English skills that they are basically unintelligible. I recently made a complaint about a 60% increase in the plan cost for our mobile within a 6 month period. I thought we had an agreement, I got one letter confirming that agreement. Shortly afterwards I get another letter in extremely poor English reneging on the agreement.
Tech Support/Account Support simply do not know what they are doing.

North Kellyville is a black spot with zero service. Nobody can hear me talk, phone drops out all the time. My phone shows zero bars. It's not just at home and on the streets, at the Kellyville metro, my Google pixel also gets zero service, which is a risk if something happens.
It's not just me, my neighbors have the same issue.
I called Telstra and their advice was to try another service provider.
Go figure? Outstanding service. Telstra is dead.

While working in the outback of Queensland i needed to be able to have coverage of both phone and data so being with Telstra was essential for this to happen. Thank you Telstra

Paid our bill on time and yet three times had our service suspended.

I have spent three mornings on the phone to an overseas call centre and each time they have admitted fault and stated they would credit our account and provide us with compensation.

Always promised to call back, which they never did.

Wake up this morning and again, SOS only.

They are useless! Don't risk your business success with this company.

Matt

Network coverage is mediocre, thought they are number 1 in Australia. Offering or plans are way too expensive compared to other networks. Was surprised was charged with roaming despite of turning it off before my trip

I am a paying customer who always pays on time. But Telstra has cut my service for no reason around 6 times. This cost me my clients and my time trying to get reconnected. I received no compensation for all these times when it was their fault. Stay away from this company!

I have found telstra the worst ever service provider plus worst ever customer service who tell every time new excuse with asian accent never keeps their word. I have been dealing with Telstra and they are absolutely HOPELESS!
Worst service and time money wasters.
If you can, avoid Telstra service at all costs. You will save yourself a lot of frustration.

A lot of fees that are more thAn $50 when we get into them, like signing up for internet, buying a phone or smartwatch, if you try to discontinue a service or return or miss payment Etc

iPhone was a great buy very happy overall with product got 128mg so got plenty of storage etc simple to use great with the large screen on the 7+. Telstra was good with purchase but have been very disappointed since

I have spoken to many people at Telstra and told them then we changed the address on line it still comes up with the wrong address
and they themselves shifted everything to the new address 6 months ago

We have been dealing with Telstra business and they are utterly USELESS!
Worst service and time wasters.
If you can, avoid Telstra business at all costs. You will save yourself a lot of frustration.

The worst app of any mobile carrier, you can’t see how much data you’ve used and even telstra reps have to manually calculate every day of data usage to tell a customer how much data has been used.

The network is no better than the service providers they sell to.

I wish I’d found this page before giving them a try. Telstra is quite simply the worst mobile service provider in Australia, yet they charge a premium service fee.

I have replacement with lost Sim card. Its been 11 days and not working yet. Spoke to 8 different customer service representatives, everyone assured me that it will be ready by next 24 hours, which is being told from the last 11 days. All of them assured to call me back, but none of them actually did it. The simcard not working yet, until now still in transit. Visited the Telstra Shop 3 times, they said that they couldn't do anything as the process was in Transit. I want to walk out from Telstra for good, but they said I am in contract. Honestly I am in contract but, if the service is being provided, what about the service not there......
Terrible service with terrible problem solving skills.
Definitely not recommending any one.

Telstra should be ashamed of the way they conduct business, they admit they made a mistake but tell me to wait another 10 days they do not accept any responsibility.

- I after about a year they discontinued my plan without warning and put me on a new plan which was almost double the cost. Lucky i check my bills so found out.

I wanted to change my internet provider. The other company said we can't connect you to NBN. So I phoned Telstra they said only Telstra has the monopoly with NBN.
So if I want to change I have to go back to ADSL. Can they do this.?
Terrible really