I recently made a claim on the Coleman HWOD through Tentworld. They were straight onto it, asking for photos & a description of the fault. After contacting Coleman, they got back to me & shipped the replacement parts immediately. Fabulous service, all fixed in less than two weeks. Thanks Tentworld!

Placed an online order before 10am. Website advertises same-day shipping on orders placed before 10am. All items ordered were in stock. No shipping confirmation received. Followed up the next day at 1pm. Still hasn't shipped. One of the items that was in stock is actually not in stock and I'm told there's was a "warehouse counting error". As I am told this information their website is still showing the item as in stock. No explanation as to why the order didn't ship the previous day. No explanation as to why no one bothered calling or emailing about the item not in stock. Absolutely useless. Very disappointing.

We bought a screen dome tent that had a fault in one of its poles. Contacted the company within the stated time frame to request to return the item for a refund. Informed we would have to pay for the return postage (@1/3rd of the cost of the tent), even though consumer law is clear that the return postage cost is to be born by the vendor. Since informing Tentworld of this there has been no correspondence from them at all. I wouldn't purchase anything on line from this business. They are clearly only interested in the bottom line and don't care about customer service/experience.

Thank you Tentworld for the friendly knowledgeable staff, who have helped make our family adventures comfortable and fun. My wife loves the ensuite shower tent (ps, so do i) and for the great stock of camping paraphernalia which keeps our old camper trailer ready for adventure ;-)

I purchased an inflatable bed from Tentworld only to have the wrong item sent. Even after sending the item back with tracking via Aus post i still have to wait weeks for them to receive it back and then send me the correct item.
I did not make the mistake and they are doing nothing to fulfil the purchase contract made to them. The only resort i have left is to contact my financial institution to try and get my money back.
Thanks for the heartache Tentworld. I will never use you again and neither will anyone i speak to be recommended to use you. At least Snowys know how to treat a customer.

Easy to set up even without practice!!, plenty of room, good having doors at both ends, seems good quality, took advice from an online video and bought a tarp to put down under the tent which worked a treat. We were more than comfortable even though it was extremely cold. Was surprised how quickly we received our tent.

Purchased the Potjieking recently (it's a small mobile wood/charcoal burner) that's designed for an African cast iron pot. It was delivered in a speedy fashion and I was cooking on it almost immediately. I can see us taking it away with us when we go camping.

I wasn't sure that these sleeping bags would be any good because they appeared too cheap, but they've worked out great and have kept us toasty warm even in -3 temps under the tent. The delivery was fast and packaged well.

The only place I found the 44Amp Hours Waeco Raps Coolpower. I found the online ordering but had trouble finalising the order so I rang the 1300 number and got a very helpful girl. Nothing was a trouble to her and my order was soon on the way. I live in country NSW but my order arrived 3 days later. Thank you tentworld for the great service.

Ordered online. Dispatch of item happened quite quickly and lots of communication on 1 item that was backordered. No issues and would buy again.

You had what I needed for my tent and at a great price. And delivered within a week ! What more could you ask for?

The team at Ipswich where easy to talk too and where fast in arranging another swag for my order. Even placing an order online my stuff turned up in a couple of days.

I order from Tentworld because they range many different brands of gear. The combination of free delivery and good prices has made me a repeat customer.

Purchased the 12/240v dometic vacum sealer, arrived sooner then expected and compared to other machines ive used this one is the real deal.

The only criticism is the delay due to item being out of stock. The price was excellent and worth the wait, overall good service and product. Thank you.

Excellent service Caitlin was more than helpful
The price was great it was cheaper than elsewhere even with delivery
Delivered very quickly 2 working days brilliant
thank you Caitlin

Placed an order with Tentworld, but wanted to check something about my order so I rang the customer service number to clarify. The person I spoke to answered all my questions about the product. I don't normally order online but the price was great and having someone to help with my order allayed any fears that I had. I placed the order on Sunday and the items were delivered by Thursday. Excellent service. Well done and thank you to the staff at Tentworld.

Ordering was quick and easy
Delivery was far quicker than I expected
And the after sales service great
I'll be back