Really simple review - should have been easy to order a blender and pay the $8 delivery fee instead of a special trip down to eh store to pick it up - however the Good Guys Australia Post contractor has done the usual and left a card at the front door when delivering despite people being at home - and then leaves the item at a post office that is a 30 minute round trip drive away and not the very close local post office - so the point of buying online is totally lost and what started as a simple purchase has turned into a severe annoyance - rin...Read more

Having decided not to purchase anything from Harvey Norman ever again (as per my 2 reviews on this website) I bought two items online from The Good Guys. During the checkout process I had to enter my postcode to see what delivery options were available. Usually I opt for Click & Collect, but as I was without a car for 4 days I chose their 'Door To Door' delivery service at a cost of $5. This delivery method is described by The Good Guys as: "Taking your purchased product from one of our stores to your nominated delivery address. Door to Door...Read more

I have had a very bad experience in the past with crappy customer service from Mile End Good Guys.

I gave them another try. Twice. Everything was fine! Third time I order my most expensive items $429. Never have I been asked for ID at the store, go to pick up my order as I'm told it's ready!!! First time ever get asked for ID after a huge wait time. Got told can't give it without ID. I didn't even bother bringing it as I've never been asked!!!! Since I paid with my account online with all my details with Latitude Pay I shouldn't even have to g...Read more

I ordered a phone case from their website. I notice a week later I received an email from paypal telling me I has been refunded. I then put in an enquiry asking why it was cancelled and why I wasn't informed.

They then send me a generically written email, addressed to "online customer" to "to advise we have [due to lack of stock] cancelled your order and have begun processing your refund." At first glance this looks like the bare minimum cancellation email I would expect to be sent when my order is cancelled.

Except It's a week late and I ...Read more

4 reasons why I will never more buy anything at 'the "good" guys'

1 - They fool customers and advertise online products out-of-stock
2 - They agree to deliver out-of-stock products on the next days, at the expense of $75, and neither deliver anything nor let the customer know the product was out-of-stock
3 - Customer Service is a total joke. Totally impolite and unprepared
4 - If you ask for a refund the money may arrive together with the out-of-stock products they sell.

Long story:

I ordered a fridge online and paid $75 for a so-called "Premium Delivery" to be delivered the next day....Read more

Reviewed my purchases on line - none in existence. I have spent over $7000 within 24 months with The Good Guys and have two concurrently running extended warranties in place against my email address and supposedly against my account. Nothing at all in place. Went to purchase another air conditioner on the weekend and purchased another Fujitsu product managed to get the standard walk up discount, but didn't get anything off the product or the installation. The staff in the store recognised us from our previous purchases and were in no positi...Read more

I ordered an item online on New Years Day (Wednesday, public holiday). I would normally shop in-store however the product I wanted was out of stock across the entire state. I placed the online order, expecting that it would be ordered in and I would likely need to wait a few weeks. On the same day that I placed the order I received an email advising the order was being processed. Being a public holiday, I was surprised to receive the email so quickly. They sourced the item from a store miles away and on Friday morning, before 8am, it was delive...Read more

I purchased an item from the Good Guys 5 years ago, I started receiving infrequent SMS messages regarding sales etc. Over the past month I have received multiple messages, each and every time I have texted the message STOP to the number in the message, to opt out of unsolicited messages. The messages continued, I phoned the Good Guys office and was told my number would now be removed. I asked why this hadn't happened the FIVE times I had attempted to by following GG's directions and the man I spoke to said he didn't know (or care by his atti...Read more

The GoodGuys "interest free" option - 'Latitude'. Ten easy weekly payments, with no fees or interest applied. Sounds great! In reality, The only two methods of payment accepted is Mastercard or VISA (both debit / credit card offered and accepted). The downside is, If you select Credit Card as a payment source Banks will / may, it appears at their own discretion. decide to treat any payments to Latitude as a cash withdrawal and charge excessive fees (including interest from day 1) because they are allowed to do this if you appear to be paying ...Read more