Purchased the individual Westinghouse Fridge (WRB5004SA) and Freezer (WFB4204SA) with individual concierge warranties. The Fridge door will not open once closed - you have to wait for over a minute before you can open the door. The Freezer door is the opposite, it won't close unless you push it hard. Waiting 3 weeks for service and still no action.

The worst after sales service. Extremely rude staff. I had purchased a food processor a few months back from Good Guys and one of the jugs stopped working. The store staff checked for the defect and sent it for repair. I have called the store twice and spoke to their rude staff. They dont have an ETA, no one is willing to help and they dont want to check with the repairer for its status. The food processor being an essential item in the Kitchen we are without it for the last two weeks and dont know when it will be repaired. Would never recommend Good Guys to anyone specifically the Prospect Store

Brought a TV it blew up. The rude unshaven bloke that works there said I had to contact the manufacturer. Even when ACCC said the good guys are responsible to deal with warranty Not a 3rd party. Contacted TCL
For the 3rd time every time I rang it was like they forgot this was nearly 3 months ago haven't even received a sms ! So just shop online everyone it's easy and warranty is not a problem!
And don't have to deal with a bloke with a little problem.
Still waiting for my TV ! Should have brought a Samsung!
Online

very good customer service and always happy to help. price is great and will match any price. online order and pickup in store is great and on time. Thank you Ivan

went into Campbelltown (nsw) to get air con,10/01/2020 was talked into 3.5, it didn't do the job for small 3 bedroom house, had Panasonic come out to check, they told me that it is only for a bedroom, went into store, they said they would send a tech out to come see what size they should have sold, still not heard anything from them as i have been in to see them 4 time. Still nothing, so as far as service i don't think they know what that is.

I go in there because It’s close to work and home. Plenty of staff but nearly every time they are just standing around chatting and will look at you but not approach. Very disappointing

Good guys advertises extensively and often have decent deals. However, some stores have a serious lack of staff available to provide any service at all. The amount of times I have waited for service for help with the purchase of products is ridiculous. I will say this depends on the store. Frankston is not great for customer service and after waiting around for what felt like an eternity, we left. We went to the Dandenong store where we were served promptly and given time, information and real assistance. We bought a washing machine and very happy in the end.

Recently our fridge freezer had started playing up and everything starting defrosting & re-freezing every couple of days so off to buy a deep freezer and The Good Guys had just what we needed! We now have Ice cream again!!

Bought a fridge about february last year.
Paid for extended warranty and was offered three $20 vouchers a year.
Got the first one pretty promptly, the second only after several phone calls which included GG denying they had any responsibility for the scheme, now over a year and two reminders and no 3rd voucher.
We have practically furnished our house from GG, no more and lodging this, hope it hurts.

Just bought an Acer laptop with 8GB RAM for $729 from the Noarlunga Store. It struggled to load web pages on fast internet both at home and in store. My crusty old $400 laptop with 2GB RAM loads the same pages twice as fast. I brought the new laptop back for an exchange as it was not fit for purpose. The supercilious staff gave me looks that clearly they thought I'm an idiot.
They argued with me, even though they witnessed the page struggling to load. They then charged me a 10% restocking fee to return it, and tried to make me feel grateful that it wasn't 20%. I will be referring this to consumer affairs.

Had a broken TV. They pointed to Samsung, they blamed the repair shop, they said its the Good Guys, so on so on.......1 moth later we got a replacement after I freaked out. It is sad I had to raise my voice to get attention.

Arriving at the Good Guys Store in Bayswater we could see that they are very busy. We waited under 5 mins to be served and the woman was very helpful. We purchased 3 items and are very happy with the service and staff at the Bayswater store.

I went to Nunawading store today. The store looks good but the customer service is poor. I was interested in buying new a coffee machine from them. Just want a opinion from the staff which is better.
I approached one of them and asked if she can assist me but instead of saying give me some time or I can see if someone else can help you, she refused straight away “ we are busy stacking up others” no sorry or anything else. Be polite guys, you not gonna win anything being arrogant. Better go to Dandenong store the staff there is very nice and good in closing deals.

Had to return a kettle that was faulty. Took it in to good guys Mornington with no reciept, knowing it was on their system, and they exchanged it immediately with no issue. Super friendly service everytime.

Have been waiting 4 weeks (to date) for a washing machine repair. Even though they promise ‘exceptional service’, they provide no service. It is exceptionally poor. Save your money! Go elsewhere.

We bought a stick vacuum 12 months ago and purchased the 3 yr Concierge Gold Service Extras membership for $55. The stick vacuum is wonderful but the Gold Service membership is a joke. The promise of VIP treatment offering special promotions including giveaways, competitions and invitations never happens and the promise of receiving 3 x $20 vouchers each year never happens unless you chase them up. Emails are not answered. Phone calls rectify the problem and the customer services team always use exactly the same word-for-word excuse as to why they do not send vouchers. Always technical problems that they are trying to fix !!!