Policy was good value, If I had to claim maybe tick wouldn't fix my problems. I don't know if I would use them again, I will compare to others at the time.

Do not purchase with TICK. Seemed like reasonably priced cover for top tier travel insurance, however after months of waiting, when it came to claim despite having the highest level of cover, they did not cover for travel delays, missed accommodation, lost property or severe weather. What do they actually cover for!! I was lucky that I was only out of pocket a few hundred dollars, imagine if there was a severe emergency costing thousands and they deny your claim? Avoid. Avoid. Avoid!

The policy was set up easily on line, with simple options and exceptionally good value, with a simple Q&A section for pre existing illnesses. Very happy with the policies we have taken out.

Good value, used Tick a couple of years ago and had a problem with flights, no problems with the claim, sorted out quickly and efficiently, got refunded in no time

Policy was easy and medical certificate also simple. I answered some simple questions and there was only a small increase in the premium. I have two heart stents four years ago and other companies have a problem insuring me without a huge premium increase

Very easy to fill out form & get travel insurance.
Very good prices compared to other travel insurers.
Have not commenced my travel yet so can not make any comments on how easy making a claim is.

Their jingle rings comfort in ones ear but you try to hassle them for peace of mind with their assurance you'll be looked after and all I've seen most of is "Your request has been received and is being reviewed by our Claim staff.To add additional comments, reply to this email!" Can you imagine Id be dead now if my life were in your hands waiting to hear back for a promised phone call.

It shouldn't be that difficult to provide the courtesy to your customer other than an automated reply to confirm of an update.

Buyers beware that if you love waiting in long queues then come on over join myself and Im sure many others who are still waiting on death row for an update.

I bought this insurance with my flights. After a month I found out I am pregnant and my Dr asked me not to travel as I have a history of critical pregnancy. My condition can harm my unborn.

I had few more holidays booked in 2020. I got all my refunds except TICK who refused to pay me anything for cancelling my flights. They told me my condition were s not in their list as a critical pregnancy condition.

I never felt that scammed before.

The policy is good value and it was easy to apply.
Hope we don't have to use it but that is really the only way to judge how good the policy actually is.

I always compare prices and coverage and TICK always deliver.
I have used them several times and will continue too.
Have taken out policies for family and friends as well.
Absolutely fantastic.

Have used them a number of times and everything has gone smoothly. The policy covers exactly what I need for an overseas trip. The site was easy to navigate and easy to use, only down fall was entering your DOB. you have to scroll back each decade month by month to get to your date of birth is a pain in the a***e. Scrolling through 58 years is not fun. Drop down boxes would be preferred.

Great value and found it quite simple to apply. First time user.
I did find I needed to lodge a small claim as a result of me having to visit an overseas clinic. Process was quite easy to use and settlement of claim exceeded my expectation.

I do shop around for insurance, but always come back to Tick, good cover for the price.
Just went on line, it was real easy to navigate and pay. Great

This is the second time I have used Tick
Easy to set up and covers all bases at reasonable cost.
Have not had to claim yet, hope I never do, so can not comment on how the claiming process works.

Put in a claim to be reimbursed after needing to purchase urgent after contracting an illness in Cambodia. Once I submitted the evidence I received no reply - not even a digital acknowledgment. After reading these reviews I put a complaint in their official line (there's no phone number to call and actually speak to someone). Got a reply saying that I never replied - was able to provide screenshots of my multiple attempts to make contact. Since these were sent I got no reply - AVOID AT ALL COSTS. I will be going to the ombudsman.

This is the first time we have used Tick Travel Insurance and after research found this good value policy. Easy to set up and we have peace of mind as we now anticipate our trip later this year

First time user not travelling until May to South Africa. Very easy to navigate and understand, excellent price, however; the real test will be in the event of a claim which I hope I don't have to use.
So will have to wait until the trip is over in June.

I first found your service on compare the market and found that yours was the best available for what my family required. Unfortunately I have had to make some claims over the years and I have always found service to be above and beyond and very fast. I have not changed my insurance to any one else since finding yours and we travel very regularly