I payed alot of money for express shipping and its been a very slow delivery it hasn't even been sent out and its been 7 days,didn't have some items in stock,Express shipping it takes maximum 3 days to receive it now its been 7 days and still haven't recieved it let alone they haven't even shipped it!not happy at all!!played and extra $30 for nothing

So, where do I start, ordered a nerf gun rack online 2/12/19, was informed that the product would be In store 12/12, it’s now 8:55 pm Xmas eave and I’m still waiting, paid the little extra for twilight same day delivery 6-9pm. The first couple of email follow ups on the 12/12 were answered but since then, no emails have been answered, not happy at all, I have a little boy who is going to miss out on a big part of his Xmas presents. I will not recommended ToysRus to anyone moving forward. So disappointed in the lack of customer service and reliability. Not happy!

Promised Christmas delivery with plenty of lead time. Didn’t deliver along with deceptive and terrible customer service. I can’t see how this will build your online store. Never again will I use them or recommend anyone else use them.

I purchased a ride on car for my granddaughter's Christmas gift from ToysRUs online store. At checkout I was asked to verify my credit card by clicking on an email link and adding amounts and particulars which I certainly wasn't going to do. The email said if I didn't click the link the debit on my card would drop off my statement in three days. A week later I have been charged two unauthorised amounts. My bank said they have never heard of this type of verification and they are a big bank. Now I am trying to get my money back but have had no response from the company. They have no number to call. It is now in the hands of the bank. Stay well clear of this online scam company I think it must be run by overseas interests.

Purchased an item, finally got a response that my order was being processed 3 buisiness days later. Then got an email 3 buisness days after that it was being sent. I paid extra for express shipping to have it within the 3 buisiness days!!! They still have not sent it after over a week. I've made multiple attempts at contact through enquiry forms on their website and they never responded. Still have not recieved the item. Wouldnt purchase from them again. I would prefer to travel far and wide to avoid them. Horrible customer service.