Setting up the service was such a breeze.
Customer service was quick helpful and polite.
I will never go to a different company.
I recommend uniti to anyone and everyone.
They always have great deals on internet too.

Half of the time their Internet is down. I have no Internet.. Sometimes I have to work from home and this puts me in such a awkward situation with my customers. I have lost face thanks to these useless Internet providers. Shameless.. First I thought this will be fixed eventually, but it is ongoing like they have no intention to identify the issue and fix it permanently... Stay away from this absolutely useless company :(

i am copying another user's review as I felt the same.
The Uniti Wireless connection is unpredictable and unreliable. Dropouts are frequent and occur every single day. Evening Dropouts are the worst. I often struggle to connect to the net and have to switch to uniti air free which is poor at best . Downloads are lucky to get past 2mbps download speed. Have in the past sent in requests for support and never received a call back. I dont bother any more. i just wait for it to comeback on line Im looking to change providers asap now that NBN available.

Solid network for watching movies or downloading. However for gaming it has constant jitter and latency fluctuates especially during peak times. Also has occasional outages, had around 6 in the month and a bit I've had it for. Most of them were around 1-3AM. Do not get this if you're playing competitive fps games. Their health check also does not work.

The speed is constant in the first couple of months and then completely dies. You can't even load 72dp video let alone play a 4K or watch live tv over the internet.

We only had Uniti Internet for a few weeks when the network went down in our area on a Saturday morning. Unfortunately there is no support over the weekend which is disappointing so nothing was rectified until the Monday. There was no offer of apology or refund for the lack of service and since we have very limited mobile service in our area, I could not access internet. After the initial hickup, everything has been fine, although what we pay for speed we do not get. It is not a cheap service, but we do not have much choice in our area, and Telstra is not available.

Completely trash business who cannot arrange for billing after migration from Pivit. Over billing and unable to get a response via email. Have to follow up many many times. Go with TPG if you're in Kelvin Grove, QLD.

Dropouts are an all too common occurrence. I signed up with Uniti as a protest towards the NBN and after a recommendation. As with many internet companies it's fine until something goes wrong. If I can get through to support at all it takes over an hour to get through. They claim not to offer support for modems and routers that they don't supply. The one they supply is made by the Chinese company Huawei, that doesn't have good reviews. I believe I made a mistake choosing Uniti, and unfortunately I've signed a 3 year contract with them.

After having been made to endure and array of instructions, guidances and excuses it took well over a week to get a level of service that could be used at all. When we did get service it was very good for a few hours .... the speeds then got choked to an average of 28% of the speeds contracted for. Such behaviour is, if anything, disgusting, dishonest and frustrating!

Service was actually good, was on a 50/10 plan, 2 year contract and recommending to friends and family. Would have tied m over nicely to NBN rollout in my area but 6 months in I received a disconnecton notice because the tower I was connected to is getting demolished. No other options provided, refused to reimburse any of the $1200 I paid to remove trees to get the connection in the first place. no contribution to another connection or offer of another service, just "sorry, you are on your own".

Short and to the point

Great idea - HOWEVER - completely unreliable service, weekly reboots and calls to customer support, weeks to diagnose and repair hardware faults while you have no internet connection at all - Weeks with not internet!!!

If you don't want to waste hours of your week working out why you have NO internet - Don't use!!

Received a credit for a month due to my complaints. Covers the cost of stan, netflix and frustration. Will keep you posted for April/May 2022

Before Uniti, my internet was slow, always cutting in and out, picture quality on video streams was poor, life was frustrating, and it was only me and my wife, ever since we joined Uniti, it's all systems go, fast internet, no interruptions, reliable, highly recommend the switch.

Update:
Speeds are great now, and they have moved to a different payment provider which makes sure they don't double charge on invoice payment.

Previously:
Other than the fact that their payment screen froze and charged me twice (currently under cc dispute resolution). The speeds i have been getting from the beginning has been choppy. First 8 weeks were hit and miss. I’m on the 50/20 plan but only really get 50 down during the offpeak times. On on-peak times(4pm - 7pm) i mostly get ~4mbps to 19mbps max. Happy to share speedtests.

OK so it doesn't always hit the speed promised and it does drop out some days. Compared to the NBN I'll take it any day. Customer support is hit and miss - mostly miss; emails are pure cut-and-paste. Don't bother trying to ring as they never answer the phone lines. If you are back to a wall with NBN then this is the way to go.

Switched from ADSL2+ to this as we were getting 2Mbps max and NBN wasn't coming to our area until end of 2022. We signed up for the 50Mbps / 10Mbps package.

Speedtest results give us 45-50Mbps download. However real download speeds are around 25Mbps or less, sometimes as low as what we had on ADSL2+ (2Mbps).

Intermittent connection with ping fluctuations, lag spikes and constant cut outs. Has made online gaming incredibly frustrating.

Have used both their proprietary router and a Google WiFi Mesh system with similar, terrible results. I've contacted support who haven't been able to fix the issue as they say everything is good from their view.

Will be switching to NBN when it arrives without hesitation.