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Great modern pieces
Love this store it has some different pieces of furniture than some other stores, great quality!! very comfy I'm very happy and will return as the staff were great too
1 comment
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High quality and service
I had a very good experience in the Richmond store and am very satisfied with the customer service. The sales assistant was very helpful and gave advice when choosing the material and colors for the new couch. The quality of the product is very good and even though we chose among the cheapest fabrics, it looks very chic and modern. I am more than satisfied with the product, however I have to remove one star because of bad experience with the delivery services. The delivery scheduled without notifying me. I only found out the late afternoon that my product will be delivered next day morning.
1 comment
Rachel A.Urban Rhythm
Hi Eva,
Thank you for your kind review of your in store experience and product quality, as well as the honest feedback for the delivery experience. ... Read more
We are very happy to hear that you've received excellent service at our showroom and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We were quite troubled to hear of your delivery experience, and wish to offer our sincere apologies for any inconvenience caused. There might have been some mitigating factors unknown to us, but this is extremely uncharacteristic of our delivery service provider. Therefore, we would really appreciate if you could provide us with your name or Sales Order number via [email protected] so that we can do a thorough investigation. We take pride in this aspect of our business which forms part of the experience our customers enjoy. We hope you'll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Bad customer service
I went to visit the Nunawading store today with my kids, after browsing some of the sofas online. The salesperson at this store did not greet me as I walked in, which was pretty standard at all the other furniture stores that I previously visited. There were no other customers in the store at the time either, so she wasnt busy serving anyone else. She then proceeded to give my children and I judgmental stares as my children went around the store with me to test out some sofas. Admittedly, one of my kids ran to one of the sofas, which I quickly ...Read more
addressed and reminded him to walk in the store. This salesperson looked up at glared at both of us. I found the shopping experience here to be very disappointing and I was interested in purchasing one of the lounge suites but the lack of customer service, as well as the unwelcoming vibe was enough to make me walk out.1 comment
Rachel A.Urban Rhythm
Hi Est,
Thank you for taking the time to write to us.... Read more
We're sorry that you felt our service was not as you expected. We work hard to create a culture in our stores that is welcoming and relaxed. Our service is something we pride ourselves on, however as all of our customers are different, sometimes our "watching and waiting" can be misunderstood as being overly watchful or mistimed. Most of our customers prefer the freedom to consider and test our sofas on their own for a little. We tend to wait for cues to join in on a conversation or an invitational glance to pop over to offer our assistance as we prefer not to be viewed as pushy. We strive to offer our customers not only beautiful, quality furniture with great value, but also the personalised service and advice we'd appreciate ourselves. Kindest regards, The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
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LisaGreater Melbourne (Metropolitan), VIC
Excellent quality furniture and great service
I have purchased a number of furniture pieces over the last few years. I have found that the quality of their furniture is far beyond other major stores. The customer service over the years has always been of a high standard they know their products and give good advice. The one thing I like about Urban Rhythm is they are not pushy they give you time to browse and look at the furniture. Well worth a visit especially when they have a sale on.
1 comment
Rachel A.Urban Rhythm
Hi Lisa,
Thank you for your most kind review and your recommendation!... Read more
We're so thrilled to hear that you've had another great experience with our team at Urban Rhythm. It delights us to know that you've appreciated the relaxed environment, knowledge and good advice that our team have provided over the years. We work hard to offer our customers not only beautiful, quality furniture but also great value, which includes the personalised service and advice we'd appreciate ourselves. We look forward to welcoming you back again in the future and hope you'll continue to enjoy your furniture for many years to come. Kindest regards, Rachel & The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
LizGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 2 likes
Perfect quality and service
I happened to be passing by and saw a bookcase which was exactly what I wanted. I gave the exact measurements of my space to Lindy the sales person and I was thrilled with the result. I have a home for all my yoga books now!
3 comments
Rachel A.Urban Rhythm
Hi Liz,
Thank you for your lovely review.... Read more
We are delighted to hear that you've experienced excellent service with our team at Nunawading and that we were able to help you find the right bookcase to suit your home with the right measurements too. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you'll enjoy your bookcase for years to come. Kindest regards, The Team at Urban RhythmThank you for your reply. I look forward to shopping at Urban Rhythm again! Cheers Liz
Rachel A.Urban Rhythm
Wonderful - we look forward to welcoming you back!
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Liz
- 2 reviews
Excellent service and products!
We were impressed by the lay out of the store in Richmond and how easy it was to view all furnishings etc. We saw what we wanted immediately and with the valued opinion and assistance of Rachelle ended up with a sofa, chairs and cushions. She was excellent in recommending the design and materials involved and we are now living with them. They are well built, upholstered and comfortable. We have returned and bought other items already.
1 comment
Rachel A.Urban Rhythm
Hi Liz,
Thank you for your kind review.... Read more
We are delighted to hear that you've experienced excellent service with our team at Richmond and that we were able to help you find the right sofa, chairs and cushions to suit your home. Thanks too for telling us about your experience in navigating our showroom. We take great pride in laying out the furniture in an inviting way that is easy for customers to picture in their homes. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you'll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Your Potential CustomerGreater Melbourne (Outer), VIC
- 2 reviews
Different customer experiences
What a great experience at the Nunawading store on Friday. The consultant was helpful but not intrusive and was very patient, showing us many potential options. We have requested a quote and we are keen to place an order. There was a buffet that we wished to see which was not on the floor at Nunawading so we drove to Richmond yesterday. The first consultant we saw was very pleasant and then left us to have a good look around which was great.
However, one of the pieces we would like to order is an extending dining table. We wanted to "test" ope...Read more
ning it and closing it again to make sure we could both manage it easily (we had been shown how to do this at Nunawading two days prior) and I have had similar extending tables in the past. Sadly, another consultant came over and made us feel like naughty children for touching the furniture without the consultant present! She kept an eye on us for the rest of our time in the store (which was cut short as I felt so uncomfortable). We are both professionals in our 60s; I'm a qualified interior designer. We really didn't appreciate her rather condescending tone. We are considering spending several thousand dollars with Urban Rhythm and we need to be really sure of our decision. We wanted to be given plenty of time to discuss the options together, on our own, and to ask questions of the consultant(s) when we were ready. Needless to say, should we decide proceed, we shall be ordering from Nunawading.1 comment
Rachel A.Urban Rhythm
Thank you for your review, we appreciate your feedback. We are glad you have experienced helpful service at our Nunawading showroom as well as our Richmond showroom.
While our staff are very attent... Read more
ive, sometimes they are busy with other customers in store especially on weekends as when you visited. We hope we were able to assist with any questions you might have had.Similar opinion? Write a review on ieatwords.com.au!
ClaytonGreater Melbourne (Metropolitan), VIC
Great and easy experience
Very easy experience, great customer service, great range and reasonable price. Very happy with the process from start to finish. Went in store and looked, decided at home and completed the rest via email with the great staff.
1 comment
Rachel A.Urban Rhythm
Hi Clayton,
Thank you for your kind review.... Read more
We're delighted to hear that you've experienced great service with our team and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, Rachel & the Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Knowledgeable, helpful staff and great products
Great, attentive customer service made the process of choosing materials for my couch a lot fun. So happy with the result. Have had a lot of people ask where the couch is from and great that it is made in Melbourne. Highly recommend!
1 comment
Rachel A.Urban Rhythm
Hi Ruth,
Thank you for your lovely review.... Read more
We are delighted to hear that you've experienced excellent service with our team and that we were able to help you find the right fabric for your sofa. So wonderful that you had fun in the process too! We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
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V NugentGreater Melbourne (Outer), VIC
Human Error times two
I happily purchased two dining chairs - more than I would ordinarily pay . Two weeks later I picked them up from the depot - got them home, wrong colour. I emailed and they were prompt and helpful, extending apologies for 'human error'. Six weeks later I received a call saying replacement chairs were ready. Convenient for me, I could do the swap at the Nunawading store. Carried two chairs into the Centre, up narrow escalator and into store. Replacement chairs were wrong again. Same colour wrong. Staff were apologetic. I hauled the wrong chair...Read more
s down the escalator and back to car. Was told that the right chairs would be ready next week. I agreed to another swap at the Nunawading store. I'm a little dubious now. I suspect next week's chairs might be right chairs, but floor stock. I was going to buy two more chairs in a different colour, but I now think I might purchase more dining chairs elsewhere. August 4th 2022 Update: Very unimpressed Very unimpressed with Urban Rhythm. After twice getting seat colours wrong (distinctly different colours from the colour ordered), I now have floor stock. The chair sticks to the floor indicating that sticky pads have been removed. They did give me two clearance scatter cushions but that doesn't compensate for floor stock when I paid full amount for the chairs.1 comment
Rachel A.Urban Rhythm
Dear V Nugent,
We are very embarrassed and sorry about this unfortunate incidence which has caused a great deal of inconvenience to you our customer. As I write, the problem is being resolved and we ... Read more
will make the appropriate reparation for the inconvenience caused.Similar opinion? Write a review on ieatwords.com.au!
BenGreater Melbourne (Inner), VIC
Excellent quality and service
I bought a sofa and arm chair. Excellent quality, Australian made. Great advice and customer service from Urban Rhythm. A great range of modern furniture available, from the shop floor or made to order.
1 comment
Rachel A.Urban Rhythm
Hi Ben,
Thank you for your kind review.... Read more
We are so pleased to hear that you've experienced great service and advice from our team. We're thrilled that we helped you find the right sofa and arm chair for your home and that you found it to be excellent quality - thanks too for supporting our local manufacturers. We work hard to provide good service and to offer you a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, Rachel & The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Rosaria Bishop
- 2 reviews
Excellent Experience
Excellent customer service from the moment I entered the store to the time I received my goods not to mention the efficient aftercare. Good quality furniture at a reasonable cost, helpful sales assistants available to assist from choosing the right size furniture to matching colours, I couldn't have been happier with the quality and the service at Urban Rhythm Nunawading.
1 comment
Rachel A.Urban Rhythm
Hi Rosaria,
Thank you for your lovely review.... Read more
We're so thrilled to hear that you've experienced excellent service with our team and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for many years to come. Kindest regards, Rachel and The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Exceptional service
Staff at Richmond were incredibly knowledgeable and helpful and took me through all the product and fabric options. Order arrived on time as promised and exactly what I ordered. Great that it is made in Melbourne.
1 comment
Rachel A.Urban Rhythm
Hi Geoff,
Thank you for your kind review. ... Read more
We are delighted to hear that you've experienced excellent service with our team and that we were able to help you find the right pieces for your home. We work very hard to provide good service and to offer a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Fabulous
Professional and friendly service. Beautiful furniture, beautifully made. Love that it's Australian timber and Australian crafted. The whole process was made easy and the staff were all helpful and knowledgeable.
1 comment
Rachel A.Urban Rhythm
Hi Helen,
Thank you for your lovely review. ... Read more
We are so pleased to hear that you've experienced great service and that we were able to help you find the right pieces for your home. We work hard to provide good service and to offer a range of beautiful, quality furniture that will last. Thanks too for supporting Australian furniture makers, our local manufacturers are true craftspeople. We hope you’ll enjoy your furniture for years to come. Kindest regards, The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Value and Comfort! Locally made.
Service was excellent from the minute we entered the store till we received our beautiful sofas. Store manager was friendly, patient, and offered the best advice.
Delivery people were professional and on time!
Well done Urban Rhythm
1 comment
Rachel A.Urban Rhythm
Hi Georgia,
Thank you for your lovely review.
... Read more
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IrvineGreater Melbourne (Metropolitan), VIC
Great service, product, professionalism
The store is very well layed out and the staff are extremely helpful in offering assistance, providing advice and generally helping making decisions.
The range of products was extensive. The products are of the highest quality.
1 comment
Rachel A.Urban Rhythm
Hi Irvine,
Thank you for your lovely review.... Read more
We are delighted to hear that you've experienced helpful, professional service and that you were able to find the right pieces you needed for your home. We work hard to provide good service and to offer you a range of beautiful, quality furniture that will last. Glad you liked our store layout too, we love to change it around to keep it looking fresh with new products and settings. We hope you’ll enjoy your furniture for years to come. Kindest regards, Rachel & The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Good designs, good quality, good after sales services. very easy to deal with
Good designs, good quality, good after sales services. very easy to deal with. the whole experience from browsing, recommendation, sales and after sales are all good for us. will recommend :)
1 comment
Rachel A.Urban Rhythm
Hi Ling,
Thank you for your lovely review and for recommending us.... Read more
We are so pleased to hear that you've experienced good service, especially that you found us easy to deal with! We're glad you were able to find the right pieces you needed for your home. We work hard to provide good service and to offer you a range of beautiful, quality furniture that will last. We hope you’ll enjoy your furniture for years to come. Kindest regards, Rachel & The Team at Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
D HawkinsGreater Melbourne (Metropolitan), VIC
Great style, service and quality
Service, range and quality here was so much better than all the surrounding stores. The delivery drivers were awesome. They called ahead and were right on time, taking all the packaging away and being really helpful. Top marks.
1 comment
Rachel A.Urban Rhythm
Hi D,
Thank you for your kind review.
... Read more
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Tracy
- 2 reviews
Beautiful Product, Terrible Customer Service
Product looks great, hopefully it will last, but overall a disappointing experience, would not recommend this company, customer service is somewhat lacking.
1 comment
Rachel A.Urban Rhythm
Hi Tracy,
Thank you for taking the time to review us.... Read more
I am sorry to hear that the service you experienced did not meet expectations. As a small family business that has built a strong culture of customer service, we take your comments seriously and would very much appreciate the opportunity to investigate further. Please contact us with your full name (name on the order) and phone number so that we can learn more. Please email [email protected] Kind regards, Rachel from Urban RhythmSimilar opinion? Write a review on ieatwords.com.au!
Fiona H31Melbourne, Australia
- 4 reviews
Perfect fit for my new dining room
I was on the hunt for a dining table to compliment some chairs that I'd purchased. I found several pieces that I thought might work, but it was difficult to make a final decision without seeing the chairs with the tables. On my second visit I brought a chair with me. The team were so helpful, going through the options, making sure that I had the best table to compliment the chairs. The table is perfect and was very reasonably priced, the purchase process was easy and quick and delivery which I was told was 4 to 6 weeks arrived in 3. The team th...Read more
ey use for deliveries was also great. They gave a window of time for arrival so I didn't have to hang around all day and they delivered on a Saturday which made it so much easier. Overall a great experience, thanks Urban Rhythm!1 comment
Rachel A.Urban Rhythm
Hi Fiona,
Thank you for your lovely review.
... Read more
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Rachel A.Urban Rhythm
Hi Bronwyn,
Thank you for your lovely review. ... Read more
We are delighted to hear that you've experienced excellent service and that we were able to help you find the right, comfortable pieces for your home. We work hard to provide good service and to offer a range of beautiful, quality furniture that will last. We look forward to welcoming you back again and hope you'll enjoy your furniture for years to come. Kindest regards, The Team at Urban Rhythm