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Reviews

3.6

2,348 reviews
5
(1,291)
4
(268)
3
(52)
2
(56)
1
(681)
  • Value for Money
    4.8 (1,309)
  • Plan Type
    • Post-Paid Sim Only (697)
    • Pre-Paid Sim Only (430)
    • Post-Paid with Phone (82)
  • Customer Service
    4.6 (1,184)
  • Local Reception
    4.6 (1,199)
  • Transparency
    4.6 (1,151)
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Reviewer Photos & Videos

Generous unlimited data

published

Thank you so much Vaya for the very generous offer of unlimited data for these two months. The extra data has been so very gratefully received in these most difficult of times. Bravo Frank



Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$22.00
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Dean

DeanPerth, WA

Unlimited data

published

Giving me unlimited data during these difficult times, It has helped me out immensely in my job. And the speed of the connection has been quick and reliable. Thanks heaps.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$24.00
Included Data per Month18 GB
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Felice

FeliceSydney Surrounds, NSW

Loving Vaya

published

My data speeds are fast and my network coverage is reliable. I do not experience dropouts. I would also like to thank Vaya for my unlimited data over this difficult period during March and April. Terrific!

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$24.00
See all answers
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Free unlimited data in response to covid19

published

Cheap plan, no fuss, and I've been offered free unlimited data for two months in a row due to covid-19. Plus, I don't need to do anything to receive it - they just won't charge me for my excess. Thanks Vaya!



Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$18.00
Included Data per Month1 GB
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Anne

AnneDarling Downs, QLD

Fantastic service

published

Vaya is great value for money. I live in a regional centre and the network coverage is really good. I rarely use the customer service because there is nothing to complain about!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month4 GB
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Ldg

LdgAlice Springs, NT

The best mobile service

published

So cheap and yet I get everything I need and much more! Very reliable and always have good offers. Very happy with everything and will recommend to family and friends.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month4 GB
See all answers

The reviewer stated that an incentive was offered for this review

Katriona

Katriona

  • 2 reviews

Cheap AND great service

published

Most affordable mobile plans I've found (still, after years!). Network coverage is great. AND the customer service is actually wonderful. Very prompt, helpful and friendly. Vaya have offered unlimited data to customers for the past 2 months due to the pandemic chaos and that has been gratefully received! Good on you Vaya.

Customer Service
Transparency
Value for Money

Unlimited data offer - thanks Vaya

published

A simple thank you for your offer of unlimited data two mths in a row now. Really appreciated in this unprecedented time we are living through. Been with Vaya for years and will definitely stay. Thanks again.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$36.00
See all answers
Ezra G

Ezra GPerth, WA

Reliable and affordable

published

Been with Vaya for years, no drop outs, no issues.
It's also been the cheapest plan I've come across for as long as I've been using a mobile (22 years). Will not be looking elsewhere.
Thanks team keep going strong!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month8 GB
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Excellent service and appreciate the extra data to keep in touch during isolation.

published

I am very happy with Vaya and have not had any problems - my daughter has it also and the both of us could not speak more highly of your service.

Customer Service
Transparency
Value for Money

Vaya is awesome!!!

published

Vaya is the best! Friendly customer service, network coverage is good and they were kind enough to give two months of unlimited data with no extra charge during the pandemic. Love it so much!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
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  • Verified customer

Vaya are awesome

published

Vaya look after the customer. Great packages to choose from and very well priced. I’m in regional area & coverage is on par with major carriers . Best move I ever made

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.00
Included Data per Month18 GB
See all answers
Helen

HelenSouth East Queensland, QLD

Good good good

published

So glad I made the move to Vaya. Been a reliable, competent company. Highly recommend. No problems with network coverage and download speeds. Best price I could find. Happy customer.

Customer Service
Value for Money
Local Reception
Plan Cost per Month$24.00
See all answers

It always works well for me cheers

published

Have had no problems with the above I travel around the country side where I live, only when I travel on major highways in between towns it can drop out and the data speed is fast enough for me

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month1.5 GB
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Best value for Money!

published

Super reliable coverage everywhere I go! Great deals for super affordable price, and data is as good as I need it to be! Great use for backup hotspot and reliable!!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.00
See all answers
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Mike

MikeGreater Melbourne (Outer), VIC

Very nice of the unlimited data

published

Unlimited data offered at no cost? That's the best ever! Thank you so much to take care of us at this point of time that everyone is under pressure of the pandemic. Take care and be safe.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$14.00
Included Data per Month3 GB
See all answers
VanP

VanPGreater Melbourne (Metropolitan), VIC

Love the free unlimited data!

published

I have getting unlimited data! Even though I didn't end up using much data above my usual plan, The thought of it is really great!! So far the connection has been OK.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$22.00
Included Data per Month2 GB
See all answers
hanakl66

hanakl66Sydney, NSW

  • 2 reviews

Thank you Vaya!

published

Thank you so~~ much for your wonderful care and service especially during this hard time.. We will safely enjoy our daily lives at home with the unlimited data by Vaya^^ xx

Deb S

Deb SSoutheast, SA

  • 2 reviews

Great service

published

I have found Vaya to be really good with their customer service always helpful. I've had no issues with coverage or dropouts and downloads quickly. i would definitely recommend them

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month$22.00
See all answers

Top provider-at a friendly cost

published

Great net coverage very reliable, nice fast data speeds and easy phone setup and the free unlimited data for these testing times of {covid19}. All our prayers for a cure-vaccine.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month$16.00
Included Data per Month3 GB
See all answers
Page 2 of 118
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Questions & Answers

Calvin W.

Calvin W.asked

I had a jeenee account with 3 phones. 2 of those phones were not allowed excess data charges. I didn't ask to be changed to vaya and i certainly did not turn this feature back on. So these excess charges should not be turned back on for these 2 phones. $22 for 18gb i don't want to pay 1 cent more than that... Can we get a work around for this, or do i need to contact the ombudsman to sort this out. And don't say $40 per gb over if i turn it off.... Don't let my data go over, is it that hard to do

No answers
James D.

James D.asked

Why are my texts showing Avaya serial number

No answers
sv0rt3x

sv0rt3xasked

Does Vaya allow forwarding SMS to email? When I go overseas I would sometimes need to do online banking, and certain transactions need to be confirmed by code sent via SMS. I understand that roaming is no longer available to new customers, so if it can forward SMS to email I don't see any issues with switching to Vaya.

2 answers
Ky Tay
Ky Tay

I forward work SMS to my work email regularly. I dont know if this works overseas, but it works for me in Brisbane.

sv0rt3x
sv0rt3x

Thanks for the reply. Can you receive the SMS in your email when you have your phone switched off? If you can't then it must have been forwarded by the phone, not the carrier. So it won't work overseas...

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