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Reviews

4.5

840 reviews
5
(691)
4
(47)
3
(11)
2
(15)
1
(76)
  • Product Quality
    4.8 (216)
  • Return Claim MadeYes (5) · No (214)
  • Customer Service
    4.7 (211)
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peewee

peeweeRichmond-Tweed, NSW

Vastly improved experience with Peugeot

published
1 comment
Von Bibra
von B.Von Bibra
Mayra Marçal

Mayra MarçalSouth East Queensland, QLD

Not just an ordinary car sale!

published

We thank you very much Von Bibra Robina, specially Josh Black for such a pleasant experience.
Besides selling us a quality car, with great cost-effective, Josh was friendly, genuine and gave the best personalised service possible. There is no other place we would go for the next car.



1 comment
Von Bibra
von B.Von Bibra

Thanks Mayra, so great to hear of your time with us at Robina and with Josh. Exactly what we hope for!

Lyndell

LyndellPort Hedland

Great Service at Robina

published

We dealt with Josh Black at VB Robina for the purchase of our new X-Trail. Josh made the whole process super easy. Love the new car and the service was great!

1 comment
Von Bibra
von B.Von Bibra

Thanks, Lyndell. Enjoy the X Trail, always a great buy...



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NOT HAPPY

NOT HAPPYSouth East Queensland, QLD

Roadside Assistant

published

I had a flat battery today. I rang roadside assistant then to be told I'm not entitled to have roadside assistant as I have not been having my car serviced with Von Bibra was NOT HAPPY cost me $435 to have another roadside assistant plus a new battery car is only just over 2 years old

1 comment
Von Bibra
von B.Von Bibra
Ell C.

Ell C.South East Queensland, QLD

  • 2 reviews

5 Stars for Brett & Benny at VB Southport

published

Thank you to Von Bibra Southport for looking after me with my car purchase from start to finish! The process was seamless and your customer service was exceptional! Special mention to Brett & Benny for making my experience with VB SP a pleasant one!

Brett: Thank you for going above and beyond customer service expectations to make sure I got what I wanted with as little hassle as possible! You literally went the extra mile to make this deal happen! Benny: Thank you for being a machine with my finance processing and approval, and making sure everything was doable within the budget I had in mind. You guys rock!!

1 comment
Von Bibra
von B.Von Bibra

Ell, that's so great to hear! Thanks a bunch for the great review for Benny and Brett, they work hard for their customers, so it's great to see it in a review. Enjoy your new car!

wfm000

wfm000South East Queensland, QLD

Pleasant Experience

published

Arty at Southport looked after me with my purchase of XTrail. Service was faultless, a vast improvement to what I had experienced at Robina Von Bibra days earlier.
A little disappointed at the absence of any car mats. Also felt a little pressured into the up selling of products following the deal. Insurance incorrectly quoted resulted in me cancelling the policy.

1 comment
Von Bibra
von B.Von Bibra
anthony jackson

anthony jacksonSouth East Queensland, QLD

Excellent service

published

Dealing with Ricky and tim at Southport subura was a pleasure a salesperson who knew his product and easy to deal with I would recommend to anyone looking at buying a Subaru to see either one

1 comment
Von Bibra
von B.Von Bibra

Thank you Anthony, we really appreciate the great review for the team!

Very nice man~~

published

I’ve got the nice car! Colour,size..everything I love it. Thanks for my dealer, cool guy!!
Hope to meet again~ and if i need another car,i will go there again. Thanks!

1 comment
Von Bibra
von B.Von Bibra

Many thanks Miri, happy driving!

Rob

RobSydney, NSW

New vitara purchase

published

Brett was fantastic. He led me through the process brilliantly and his knowledge was second to none. I thoroughly recommend Brett to anyone. Thank you sir....I’ll be back to trade in in the future and upgrade.

1 comment
Von Bibra
von B.Von Bibra

We love to hear that Rob, a big thank you for the great rap for Brett. Safe travels until we see you again...

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Efficient, courteous service.

published
1 comment
Von Bibra
von B.Von Bibra
Jill and Bra8

Jill and Bra8South East Queensland, QLD

Good Work

published

We are more than thrilled with the impeccable service and attention we received from Rob and Crew with the purchase of our new Mitsubishi Asx( which we love).We would highly recommend "Von Bibra for fabulous care and satisfaction to everyone. Thank you all once again.Jill and Brad.

1 comment
Von Bibra
von B.Von Bibra

Brilliant! Thanking you Jill and Brad, hopefully many years of happy driving in your new ASX, a great buy...

Love my new car

published

Just bought a car through these guys and must say the service was amazing by all . Ryland who took us through the cars was fabulous and the same with his service.

1 comment
Von Bibra
von B.Von Bibra

Just what we want to hear Tracey, thanking you and enjoy your newest purchase!

Grateful

GratefulSouth East Queensland, QLD

  • 3 reviews

Expensive servicing

published

I am disappointed in Honda at Robina. Capped price servicing and newly marketed 'tailored servicing feels like a scam. When I bought the car new, I was told that capped price servicing is Honda's way of ensuring customer loyalty. But I have to say, that getting my car serviced so religiously just feels like a scam. The price is increasing as they add in all this extra repairs and replacements and I am now done bringing it here. I will go back to autoleaders where I took my Mazda before I bought the Honda. Just disappointing and unnecessarily expensive.

Peter

PeterSouth East Queensland, QLD

Brought a used car from von Bibra ferry rod Southport

published

Cindy was great to deal with, very knowledgeable, great enthusiasm, really knows her cars, car was ready all on time to what was said when we brought it, great work

1 comment
Von Bibra
von B.Von Bibra

Thanking you Peter!

Amazing Service

published

Thanks so much to everyone at Von Bibra Robina, particularly Alex Savva! All staff were super friendly, ready to help and listened to all of my queries and concerns in looking for the perfect car. Thanks guys!

1 comment
Von Bibra
von B.Von Bibra

Definitely our pleasure Courtney, thanks for the 5 stars!

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Janelle Thomson

Janelle ThomsonRichmond-Tweed, NSW

Above and beyond!

published

A massive thank you to Alex Savva! I’m very Impressed by Von Bibra Robina. Genuine, friendly, honest staff made my experience memorable. A business that obviously prides itself on customer service!

1 comment
Von Bibra
von B.Von Bibra

Really appreciate it Janelle, so great to hear!

Ross

RossSouth East Queensland, QLD

Found the perfect car

published

Very pleased with Cindys friendly and professional assistance from start to finish to find me the right car. Great outcome and service. Thank you Cindy and the team at Von Bibra

1 comment
Von Bibra
von B.Von Bibra

Appreciate the 5 stars Ross!

Derek L.

Derek L.South East Queensland, QLD

Same substandard customer service year after year

published

I negotiated a loan car from new car sales for when my car was in for servicing. However, every time I have booked my car in over the past 2.5 years I’m treated as a bother to the service department who make you wait up to 4 weeks for a loan car, which inevitably ends up being some old heap of junk. To top it all they then have the audacity to tell you on collection of your own car how they were so good to not charge you for the loan car!
If they had any savvy they would loan you demo models so as to entice you to purchase a new car. Sorry, but last time I purchase off this group.

1 comment
Von Bibra
Wade von BibraVon Bibra

Thanks for the great service

published

I purchased a 2017 Mitsubishi Outlander from Ron Paxton at Von Bibra in Southport. He was the most efficient and helpful person in locating this vehicle. Thanks Ron. 5 Star service

1 comment
Von Bibra
von B.Von Bibra

Many thanks Michael appreciate the great review!

Adam Scholes

Adam Scholes

  • 2 reviews

2017 Mitsubishi Outlander from Von Bibra Robina

published

I bought a used Mitsubishi Outlander from Von Bibra Robina. The salesman was Alex Savva who was very helpful and efficient. The price was fair and the window tinting competitively priced. There was no pressure selling and the sale was arranged quickly.

1 comment
Von Bibra
von B.Von Bibra

Thanks Adam! Enjoy your new Outlander.

Page 4 of 42
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Questions & Answers

Barry M.

Barry M.asked

jetblack window tint

3 answers
Les
Les

It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.

Fired Up
Fired Up

Are you asking about buying or selling it ?

Barry M.
Barry M.

The brand of window tint you use.

Niggie G

Niggie Gasked

Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?

1 answer
Von Bibra
von B.Von Bibra

Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are [email protected] Thanks Jo

Ricky

Rickyasked

Has vonbibra Ashmores car wash scratched anyone else's paintwork- bought a new car this year with free car washes til 2018 and there's fine scratches (all in one direction) on the paintwork ( black) - I have paint protection and I have washed it in this same car wash every week since feb. They say their car wash doesn't scratch- any feedback?

2 answers
ChrisD
ChrisD

Yeah 100% does. I used to work there in sales before quitting for selling my soul. Employees joked that they'd never wash their cars in it for this reason. I suspect it's worse when they pick up dirt from other cars but who knows you're not the first and won't be the last to complain about it.

Shaun B
Shaun B

We had exactly the same issue, black car (Navara), scratches all over it. On close inspection though the scratches were caused by putting the paint protection on! Von Bibras refused to acknowledge it was their own fault and told us that we must have washed it with a dirty chamois! (a new car, 2 days old!) I was not going to let this go on a brand new car and got the warranty manager from the paint protection supplier involved. He came out and agreed it was done (damaged) by the dealer. In his own words, they show them how to put the stuff on but it just ends up getting done by the apprentice who does not give a sh-t. All credit to Motor One (the suppliers), they arranged to strip the paint protection, hand polish the car to remove the scratches and re apply the paint protection, all under warranty. Very reluctant to buy from this dealer again. Am not sure about the benefits of paint protection but would recommend having the supplier of the prodyct apply it (or their recommended detailer).

Cheers Shaun B

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