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Reviewer Photos & Videos
Angela FinchDarling Downs, QLD
- Verified customer
Great customer service
Customer service was exceptional and such a great turnaround in having our product sent to us. Can’t wait to get it built for the kids, so they can enjoy our new swing set.
1 comment
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Nicole GrubicDarling Downs, QLD
- Verified customer
Great service and product
After much discussion and research of trampolines for a Xmas gift for our three children we decided to go with a Vuly. The information provided online and reviews we read gave us all the information we needed to feel confident in our purchase. We went with the Flare in medium size. We were also able to score a great deal going at the time that gave us free shipping, a free roof cover and free tent cover. (one of the main reasons we went with the Vuly in the end was for the roof cover so the kids could get the most use out of it even in the summ...Read more
er). The trampoline was delivered in a timely fashion as promised and made it well before Xmas. The instructions were very simple. The trampoline was fairly easy to put together as well. I would recommend reading all the instructions in full before starting though so you are aware of what is coming up next as it may affect your current step. So we have only had the trampoline for a few weeks so I cannot provide a long term review here but so far we are very very happy with our choice. The trampoline is a good size for our smaller backyard. The roof cover means that the kids can play on the trampoline any time of the day without getting sunburnt. The overlapping flap entry is fantastic (no more broken zips!). We are yet to test out the tent cover.1 comment
Vuly PlayVuly Play
Hello Nicole,
Thank you for taking the time to leave your feedback!... Read more
Thank you for your helpful recommendation about reading the instructions through fully before attempting installation. I'm sure this will be helpful for future customers. We are so happy to hear that you are enjoying the Flare so far. If you have any questions about our products in the future, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
SmashyFar West, NSW
- 2 reviews
Quick Delivery
Thank you for the quick delivery of my replacement shade cover for a VULY 2. My 3 year old granddaughter will now have more time in the sun to enjoy this trampoline
1 comment
Vuly PlayVuly Play
Hello Smashy,
Thank you for your review!... Read more
We are so happy to hear that your shade cover arrived quickly. It will come in handy during the hot, Australian summer. If you have any questions in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Rebecca B.Central, SA
- Verified customer
Perfect
Our Vuly Max Playset is perfect to entertain the kids and their friends. I even love a swing in the Ring Swing myself - relaxing (unless the kids try to swing me!!)
1 comment
Vuly PlayVuly Play
Hi Rebecca,
Thank you for your review!... Read more
We are so happy to hear that everyone is enjoying the new playset :) Please feel free to get in touch on 1300 667 514 if you have any questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
David HNorthern Region, NSW
- 2 reviews
Win back competition. Haha can you make my day from your broken promises
Been waiting for the trampoline as it should of been sent here on the 17th.you guys lost my trampoline and reorder a new one and was told it be here on the 22nd and once again never came. Yes you guys have gave us extra items but now been told the trampoline will be here on the 28th. My kids are upset because I keep breaking the promises it be here. Should of bought a trampoline from big w or Kmart. I order stuff from Manchester United and my top came here faster then vully. Brisbane shorter then uk lol. Big thank you vully and upsetting my children on broken promises.
1 comment
Vuly PlayVuly Play
Hi David,
We are so sorry about the continued delays in your order. If you have not received it yet, please email [email protected] and we will have someone look into its whereabouts?... Read more
We sincerely apologise for any disappointment this might have caused you and your family. Kind regard, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Great customer service
Have been looking at a vuly for a few months now and Jack has been very helpful with all my enquires regarding the ultra range. We have just purchased a trampoline and looking forward to it arriving very soon.
1 comment
Vuly PlayVuly Play
Hi Bianca,
Thank you for your feedback!... Read more
We are so happy to hear that Jack could help you find the right trampoline to suit your family. We hope you enjoy it when it arrives :) If you have any questions in the future, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Bad service
The worst customer service I’ve ever received:( still waiting on the basketball adaptor to arrive for the trampoline after ordering over 2 weeks ago. Still no response via 4 emails. Now they keep sending generated customer service emails asking for a review! So here it is!!! Customer service is absolutely crap! Trampoline is however great my son loves it and hopefully it lasts longer than what I’ve read in other reviews. I would not buy from them again for the simple fact that they never get back to you.
2 comments
Vuly PlayVuly Play
Hi Lucchiari,
Thank you for providing your feedback. We are so sorry to hear you have had a bad experience with service through us. We are sorry it has taken so long to respond to your emails. People... Read more
in our team have been away over Christmas and we are currently trying to catch up on the emails received over that time and since then.It’s laughable I still have had no email reply and I have called!!! Only to be told that my order is on its way. Funny how you can apologise on reviews but not actually deliver good service...
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Louise B.Greater Melbourne (Outer), VIC
Perfect Christmas Present
Easy purchase, sales staff were more than happy to change up our order for the products we wanted. Delivery was quick. Putting up the trampoline was easy and the instructions on YouTube helped a lot. It is very safe. Our son loved his Christmas gift! Highly recommend.
1 comment
Vuly PlayVuly Play
Hello Louise,
Thank you so much for leaving your review.... Read more
It's great to hear you found the installation easy and straightforward and that you are impressed with the safety and quality of the product. If you have any questions about our products in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Leonie TimmisSydney Surrounds, NSW
The ants pants of trampolines!
My kids love their Lift 2 trampoline (we can’t get them off it!) and I love how safe and secure it is, especially for our special needs child. 10/10 VULY!
1 comment
Vuly PlayVuly Play
Hi Leonie!
Thank you for the amazing review!... Read more
We are so happy to hear that you and your family are happy with the new Lift 2 trampoline. If you have any questions in the future about our products, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Lisa StabbGreater Melbourne (Metropolitan), VIC
Best trampo EVER!
The Vuly Thunder has been the best for our young children, they spend hours on it rain or shine! The new shade covers are a huge improvement, far superior to others I've seen. I quite like a bounce myself!
Can't wait to get our replacement Vuly after our last was just squashed by a large tree!
1 comment
Vuly PlayVuly Play
Hi Lisa,
Thank you for your review!... Read more
We are so happy to hear you and your children got the most out of their Vuly trampoline and we are sorry to hear that it was damaged by a tree. If you have yet to order your replacement or would like to discuss any of our other products, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Fantastic
Very happy with our Vuly Lift 2 trampoline, kids love it! Easy to put together, looks great, and far safer than what we had as kids. Shade cover is a fantastic addition too, can't recommend enough!
1 comment
Vuly PlayVuly Play
Hello Craig,
Thank you for providing your feedback!... Read more
It's great to hear that you are happy with your new trampoline and that the kids are already enjoying it. We are glad that you are happy with the shade cover as well, it is a great addition for the Australian sun. If you have any questions in the future, please don't hesitate to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Meagan Westcott
- 2 reviews
We love Vuly play products our collection continues to grow! Fantastic quality products and great service!
Adaptable for different ages, fantastic, safe and durable products. We love that you can customise your playsets. Good quality materials are used. Sun smart with shade sails. Fun striking colours.
1 comment
Vuly PlayVuly Play
Hi Meagan,
Thank you for taking the time to leave your review.... Read more
We are so glad to hear that you are impressed with the safety, quality, and design our products. If you have any questions in the future, please don't hesitate to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Fantastic trampoline. Definitely recommend spending the extra to get this kind of quality. Love our Vuly lift 2
Super happy with our new Vuly lift 2. Purchased on for the kids this Christmas and it has been fantastic. After purchasing it we questioned whether it would really be worth the extra money over a cheaper $300-$500 trampoline but I would say it definitely is. The quality of the materials used is definitely worth it. It is so stable even with 3 kids and an adult jumping on it. It’s safe with no way the kids can jump on or touch springs while jumping. Even in the wet weather the kids don’t slip or fall while jumping. The shade cover is awesome too...Read more
. Even during Jan and feb in Melbourne I can send the kids out during the middle of the day with no sunscreen and know that while they jump they are in complete shade. It also stops the mat from getting too hot and unusable.1 comment
Vuly PlayVuly Play
Hi Mez,
Thank you for providing your review.... Read more
We are so glad to hear you are happy with the quality in you have seen in your new trampoline and that you are impressed with the safety, especially in the Australian climate which can be unpredictable at time. If you have any questions about our products in the future, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nicole kuchelSoutheast, SA
- Verified customer
Super easy
Very easy to order online, website easy to use, great deals and great products. Fast shipping. Would highly recommend this product to anyone wanting a safe trampoline for their kids
1 comment
Vuly PlayVuly Play
Hi Nicole,
Thank you for your feedback.... Read more
It's great to hear you found the process easy and were happy with the promotions we had to offer around the time of purchase. If you have any questions about our prodcuts in the future, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Crafty_kezz
- 2 reviews
Easy to build
I love how easy this trampoline was to build and requires no tools to do so! My kids love are on it all day long. It's also super safe so I don't have to worry about my youngest.
1 comment
Vuly PlayVuly Play
Hello Crafty_kezz,
Thank you for your feedback!... Read more
So glad to hear you found the installation process easy and that the kids are loving their new trampoline. If you have any questions about our products in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Kalana P.Greater Melbourne (Metropolitan), VIC
Quality product and FUN!!!
We purchased the Thunder trampoline and are really happy with it. Quality product and excellent customer service. We ordered early December and delivery was really quick considering the busy period. Assembly was fairly straightforward, especially with the excellent instructions. Highly recommended!!
1 comment
Vuly PlayVuly Play
Hello Kalana,
Thank you for taking the time to write a review!... Read more
It's great to hear that, even during the Christmas period, your order arrived quickly and that you are happy with the quality. Please don't hesitate to call our team on 1300 667 514 if you have any product questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
WelshNorth Queensland, QLD
Swing set great for all ages
With the diversity of swings on offer from vuly you can cater to both the older and younger kids. It is a great incentive to get the kids outside and active and the are easily interchangable.
1 comment
Vuly PlayVuly Play
Hi Welsh,
Thank you for your feedback!... Read more
We are so happy to hear that you are impressed with the design of the swing set and that it is getting the kids out of the house :) If you have any future questions about our products, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Shawn M.South East Queensland, QLD
Amazing quality, value and service
Amazing value and service $800+ off our new trampoline with the new years deal and delivered in 3 DAYS! Can't recommend then highly enough. Our little guy will be so excited to open his bday pressie!
1 comment
Vuly PlayVuly Play
Hello Shawn,
Thank you for your feedback!... Read more
We are so happy to hear that you received your new trampoline quickly! Hopefully, your son loved his birthday surprise :) Please don't hesitate to call our team on 1300 667 514 if you have any questions in the future regarding our products. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
DebSydney, NSW
2nd times a charm!
We loved our first Vuly trampoline so much when we decided to upgrade we purchased the next tramp from them too! Their customer service has always been amazing and the trampoline has been a terrific asset to our back yard. I’m sure if you shop with Vuly you won’t be disappointed!!
1 comment
Vuly PlayVuly Play
Hi Deb,
Thank you for taking the time to write your review!... Read more
It's great to hear that you have been happy with your trampoline and that you are impressed with the customer service that you have received. If you have any questions about our products in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
TeeLyneham 2602, ACT
Thank goodness for you
The website was clear, easy to access and very responsive. The customer service term were friendly and helpful. The delivery even at a very busy time of year was speedy and complete within a week despite living 2 states away.
1 comment
Vuly PlayVuly Play
Hello Tee,
Thank you for providing your review!... Read more
We are so happy to hear that you were happy with how quick and easy it was to receive your products. If you have any product questions in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
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Vuly PlayVuly Play
Hi Angela,
Thank you for your review :)... Read more
We are so glad to hear that you were happy with our customer service and delivery times. Hope the kids enjoy the new swing set! Please feel free to give us a call if you have any questions about installation for your swing set or our other products on 1300 667 514. Kind regards, Sophi @ VulyPlay