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MarnieFar North Queensland, QLD
Exceptional Product & Exceptional Service
Our 3 kids absolutely love the Thunder and we find it to be safer and more user friendly than a regular trampoline. Taylah was fantastic to deal with and professional.
Purchased in July 2021 at Vuly Play for $1,799.00.
1 comment
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Expensive but good quality
Despite my personal reservations regarding safety concerns with trampolines and potential for injury, I discovered Vuly. It meets AS standards, and my 6 year old loves it.
It was a bit of a challenge to assemble particularly connecting the last few springs but having some understanding of the design I was able to assemble in 2 hours by myself.
I like the design and have confidence that my child is safe while enjoying playing on the trampoline.
Not sure what benefit the skirt provides except giving the dog something to destroy!
Purchased in April 2021.
1 comment
Vuly P.Vuly Play
Hi Joesaab,
Thanks for taking the time to provide feedback! ... Read more
Glad to hear the kids are loving their new Vuly trampoline. Be sure to send through a few pics for your chance to be featured on our social media platforms. https://www.vulyplay.com/en-AU/photo-submission Be sure to get in touch with our team if we can assist any further. Happy Bouncing! :) Cheers, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
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SimonGreater Melbourne (Metropolitan), VIC
- 7 reviews
Good trampoline, but leaf springs are now popping out
Used by our 2 boys (both less than 10 years old). Has been a really great and safe trampoline for close to 3 years until the leaf springs began popping out due to the fraying of the connection point between the spring and the base of the mat.
I'm not sure what to do now.. Can replacement mats be sourced for the Thunder 1.0 M? For such an expensive trampoline I was hoping it would last at least 5 years.
Purchased in May 2021 at Harvey Norman Big Buys for $1,000.00.
3 comments
Vuly P.Vuly Play
Hello Simon,
Thank you for taking the time to provide feedback and sorry to see the damage occurred to your trampoline. ... Read more
If you could please send us an email to [email protected], I will organise for a representative to look into this further. Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlayVuly P.Vuly Play
Hi Simon,
I'm glad we were able to get this sorted for you today!... Read more
Hope to see the kids bouncing again soon. Please let me know if you have any further questions. :) Cheers, Denaya @VulyPlayThank you Vuly for your support. The trampoline was a gift from my mum to her 2 grandchildren. When they couldn't jump on it anymore she was quite distressed. She will be so happy now!
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JacintaAustralian Capital Territory
Poor quality relative to cost. Significant deterioration before 4 years old
Our Thunder 1.0 trampoline medium size fell apart (one spring came out and the netting separated from the mat) after less than 4 years. Used by small children, aged 2 to 7. It's now not safe. VULY warranty only 12mths which is not sufficient for such an expensive outlay. Slow customer service only to fobbed off to spare parts. Not good enough for a so-called "high-end" trampoline.
Purchased in June 2021 at Harvey Norman for $1,227.00.
1 comment
Vuly P.Vuly Play
Hello Jacinta,
Thank you for taking the time to provide feedback and sorry to see the damage occurred to your trampoline. ... Read more
If you could please send us an email to [email protected], I will organise for a representative to look into this further. Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Very good trampoline
Finally caved in and got the Thunder Large for my kids since they asked for one for months. The box was partly crushed on the side, but the parts themselves weren't damaged at all (for what I've seen). Assembly was a bit of a pain (length wise), but luckily got it put together in a couple of hours. The trampoline itself is very sturdy and of good quality. The nets are strong and don't appear to be of cheap material which is the most important part to me. Don't want to have my boys fly away on the grass. Bottom line is that they love it and they're safe when they jump around, despite some of the problems I've had to go through.
Purchased in October 2021.
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MichelleSydney, NSW
- 2 reviews
- 2 likes
- Thunder Medium
- Verified purchase
entertainment plus!
Bought as a Christmas present for 2.5 year old, and he loves it! Took a bit to get use to getting on and off it but he has no mastered it! Money well spent. A must is getting the shade cover!
Purchased in October 2021.
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Quality and Warranty
Purchased a year ago and have had issues with mat being loose and not bouncing well. Had to replace springs once after 3 months of owning, then issue started again a few months later. After several emails to warranty, I was only given option to replace springs again which will cost us for postage. Now the trampoline is out of warranty and still not fixed.
Purchased in February 2021 at Vuly Play for $999.00.
1 comment
Vuly P.Vuly Play
Hello Elke,
Thank you for taking the time to provide feedback about your Vuly trampoline. ... Read more
Being a toy company, we do value all customer feedback and would like to help you out in getting the trampoline fixed so the kids can get back to bouncing. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Apologies for any inconvenience caused. We look forward to hearing from you! :) Kind Regards, DenayaSimilar opinion? Write a review on ieatwords.com.au!
HallyCentral Queensland, QLD
The kids love it! I love it!
We decided the Thunder would be a great Christmas present for our two active boys last year. It has absolutely been one of the best purchases we have ever made! Assembly was easy, Hubby put it together by himself Christmas Eve without any troubles and the kids haven’t stopped playing on it since! The safety features of this trampoline are unbeatable, and the shade cover means they are out there all hours of the day bouncing, doing ‘cool tricks’ and wearing themselves out. Our kids are still young but the quality is fantastic and I already know they will get years and year of fun out of it. So happy with our Vuly!
Purchased in October 2021 for $1,454.43.
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JacquiGreater Melbourne (Outer), VIC
- 22 reviews
The best trampoline on the market
This tramp is seriously the best! We purchased it about 4 months ago and I can't fault it on safety, quality or functionality! My 3 year old son had an operation last year that affected not only his movement but also his confidence, and since getting the tramp both have improved significantly!
We have already gotten so much value from the Vuly Thunder, and the sturdy construction is such that I know we will for many more years to come. I love the shade cover (which inadvertently keeps the leaves and bugs out!), its great that the weight allow...Read more
ance means that adults can safely join in the fun, the flap-entry means that there are no zips that will rust and break, and the pictures on the mat are a great addition (my son has has created lots of different games around them). We couldn't be happier with the purchase - thanks Vuly!!Purchased in October 2021 at Vuly Play Online store for $1,100.00.
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ALISONSydney, NSW
- 2 reviews
- 1 like
Love this trampoline!!!!
I bought this for my 5 and 6 year old children.
The quality of the trampoline is excellent and the safety net and skirts ensure my kids are safe and can not get hurt, which I love. I also bought this trampoline due to the sunshade. My kids are extremely fair and unfortunately burn very easily so I limit their time outside. Unlike previous trampolines we've had, they are able to play on this trampoline for hours on end without getting burnt, or me needing to constantly reapply sunscreen and worry about how long they've been outside. We have the new design sunshade and we've had absolutely no issues with it and wouldnt be without it.
Overall my kids LOVE this trampoline and we are thrilled with it. I highly recommend it!
Purchased in November 2021 at Vuly Play Online store.
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AngeCentral Queensland, QLD
- 2 reviews
- 1 like
Awesome Tramp, the whole family LOVES it!
Ordered Tramp for a Christmas present in Oct and was delivered within a couple of weeks.
Our daughter absolutely loves her new tramp and is outside on it daily. It is the first thing she shows visitors she has. Its the most stable and well built trampoline we have ever purchased.
Purchased in October 2021 for $1,600.00.
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Thankyou Vuly x
Amazing tramp. Well worth every cent. Great quality. Would definitely recommend to family and friends. Endless fun for my children. Great service. Instructions are easy to read and available online to see.
Purchased in September 2021 for $1,100.00.
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manzNSW, 2209
Amazing service and quick delivery.
We purchased this trampoline on Friday and it was delivered on Monday! On checkout I had forgotten to put the order number in the details so rang the office and they were extremely helpful. We had bought the installation and rang the installer to let him know it had arrived and he arrived within 2hrs and was done in 1hr! My twin 2 year olds are loving this trampoline and I can highly recommend this trampoline and the staff at Vuly.
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limowreck11Palmerston, ACT
Decent Trampoline, terrible experience.
After the Vuly delivery service delivered our trampoline to the wrong address (and by delivered i mean chucked the boxes on their lawn with such disregard that two of them broke apart), my wife and I spent three days trying to put the circular frame together, but it just wasn't circular enough to connect to itself. We put in a warranty claim with Vuly for new parts; they refused while belittling my wife for being too stupid to put it together and pushing their partner trampoline assembly company on her (at an insane $250). I was getting ready t...Read more
o throw the ombudsman at them and/or take them to small claims court when my wife caved and hired a local handyman with Vuly trampoline experience (for much less than $250). He did manage to get the frame together, but only after hammering all the steel tubes into shape so that they could be connected. He also almost killed himself putting the rest of the trampoline together (particularly the leaf springs) - my wife felt so sorry for him by the time he was done. Now that it's assembled, it's a decent trampoline and my two young kids love it. It's just too bad that the whole experience up to that point leave such a bad impression on the product. tldr; The Vuly Thunder experience comes complete with misleading advertising, atrocious delivery service, arrogant and demeaning customer service reps, and obviously poor overall manufacturing quality control. Once that's all over, the Trampoline is decent.1 comment
Vuly P.Vuly Play
Hello Limowreck11,
Thank you for reaching out to us and providing feedback from your recent experience with us! ... Read more
We take on board with all customer feedback. From the feedback provided, we will definitely work on improving our installation process to make it easier for customers to install. I've sent you a PM regarding this, so if you could please take the time to respond with you details so we can get in touch with you, that would be greatly appreciated. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
SavvyConsumerMetropolitan Adelaide, SA
- Thunder Medium
- Verified purchase
Terrible Customer Service - deceptive and more
So where do I start with this company....
They make a good product in some ways, and terrible in others, but the Customer Service Team at Vuly should hang their heads in shame.... Why? Because they are either ignorant to their legal obligations to their customers or simply chose to ignore them. I'm going with the latter given my experinece - you can read below and judge for yourself.
For my mind Vuly are deceptive and dishonest with their customers and repeatedly tried to get me to pay for what my legal rights already covered (and was ...Read more
paid as part of my trampoline purchase). Issue 1: Purchase medium Thunder. 13 months after purchase all of the orange stitching is freyed or completely broken down by the sun. My wife calls Vuly for warranty support, get the line that it's over 12 months old, not covered by warranty, you have to pay. I call them, same line, over 12 months old, out of warranty, you have to pay. At the same time the Vuly representatives continue to push their marketing line of '1/2 price parts for life'. This was completely irrellivent to my warranty claim, but gives a perception of offering good customer service. For me good customer service is honoring your legal obligations and then going above that for customers, instead of parroting the same line over and over again (cause we're just so good to you).3 comments
Thanks to those who marked this as helpful.
Not surprisingly Vuly representatives have made no contact nor have showed their faces on this post. Draw your own conclusions people...
Vuly P.Vuly Play
Hello SavvyConsumer,
Thank you for taking the time to provide feedback from your experience with Vuly! ... Read more
We do greatly apologise that this issue was ongoing and took so long to be rectified. We do value all customer feedback and would like to get in touch with you to discuss further. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply with your details so we can get in touch with you. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlayAn update for anyone who got confused by the Vuly representative coming on this forum attempting to demonstrate concern for my issues or something remotely representative of good customer service.
Go... Read more
es like this, received an email from Vuly asking for my details so they could look into this further. Since then (14 days ago) I've had no reply since providing my details (11 days ago), Have sent a follow up email(s), no reply.Similar opinion? Write a review on ieatwords.com.au!
Mum of 3 boysMelbourne
- 2 reviews
Awesome - 12 months on
My boys received a Vuly Thunder Christmas 2017 and 12 months on it looks as good as it did when we put it up. 3 boys and their friends jumping on a trampoline, wrestling, flipping, using the Vuly Deck and Vuly Basketball ring on a daily basis and it has stood the test of time. Worth every cent!
1 comment
Vuly P.Vuly Play
Hello,
Thank you for the kind feedback and support! ... Read more
We're so glad to hear both you and the kids are loving their trampoline :) :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Tony MWestern District, VIC
- 2 reviews
- 3 likes
- Thunder Large
- Verified purchase
Dear Vuly: address how leaf-springs connect to the mat, or risk more people being hurt.
To kick things off, I’ll start by saying the finished product truly looks the biz, and seems to perform really well. My daughter loves it, and I feel we’ll get to enjoy loads of use out it.
But…
Vuly should address how Mum-and-Dad purchasers assemble the trampoline, and in particular how to safely attach the leaf-springs. In my case, there was absolutely no way I could attach the bulk of the leaf-springs by following Vuly’s assembly instructions. What’s more, after reading reviews on this site it’s obvious that some people are being inj...Read more
ured – and in some cases, seriously injured – as they assemble their Thunders. Based on my experience, I can concur with that: I copped two (albeit minor) injuries trying to connect the leaf-springs. So I can’t help but wonder - given the history of injuries that look to have been sustained by some folks’ while they were assembling their Thunder - what Vuly is doing to help address that. I posted an earlier revision of this review onto this site that was rejected, and was then asked to ‘Please describe only my experience with the Vuly Thunder’. So… here it is. We purchased our Thunder in late 2017. Our initial plans to assemble it in time for Christmas day 2017, for our daughter, got scuttled after she broke her leg a few days beforehand. So, we rolled the 2017 plans over to 2018, hauling in the (yet-to-be-assembled) Thunder as a ‘from the family, to the family’ Xmas 2018 gift. Perhaps that kinda’ cheap, I guess, but you do what you need to...1 comment
Vuly P.Vuly Play
Hello Tony M,
Thank you for taking the time to provide feedback from your experience with Vuly! ... Read more
We do greatly apologise that this issue was ongoing and that the installation process took as long as it did. We do take all customer feedback on board and we will work towards improving our installation process. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply with your details so we can get in touch with you. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
LeeMelbourne
- Thunder Large
- Verified purchase
Great trampoline
ordered Trampoline mid year for Christmas present wanted to minimise any issues. Boxes arrived damaged with holes and the delivery driver not very helpful I did all the lifting. Sent photos to Vuly of all the damage boxes lady on the phone was nice wanted a record if anything was damaged in side. Lucky for my family it was all there and all Ok. Its was a tricky thing to put the mat on. But once all assembled very happy with the product very well made. Kids have been jumping ever since.
1 comment
Vuly P.Vuly Play
Hello Lee,
Thank you for the kind comment and feedback! ... Read more
We're sorry to hear the boxes arrived in such poor condition. When the items leave our warehouse, we ensure that all the boxes are in the best quality for when they arrive to you. That's awesome to hear the kids are loving their new trampoline :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Kylie
- 2 reviews
Awesome Trampoline
Our kids LOVE their Vuly trampoline. We went with the XL size which is massive and perfect for both single and multi-person use. It is super safe and very sturdy. We also love the sunshade and the spray mister for the very hot days. Highly recommend to anyone wanting to buy a trampoline for kids of all ages.
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Great addition to our home
The vuly thunder is A great trampoline
Service was great,delivery on time and it took my husband 3 hours to build on his own.
The kids live it and it’s safe and seems very well made
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Questions & Answers
Lee H.asked
Anyone having problems with springs deforming and snapping?
5 answers
no deforming but 3 springs snapped so far. Waiting for vuly to get back to me re solution.......cannont keep happening
I’ve gone through 12 springs snapping so far. I have 4 more that are bent out of shape.
I’m at the point where I’m just going to junk it and buy another brand.
i have gone through 14 springs over 5 mths, its a defective design as the weight is not transfered over entire spring but flexs on where spring bends over the circle frame. Always breaks on that spot.
Tony Masked
Hi Vuly. 'Meg', in May 2018 wrote of an incident involving her Vuly which was blown 150m into a neighbours property, apparently hitting and injuring a horse. She asked for options for tying the trampoline down, but your official response did not provide anything workable. My question is like Meg's: given the propensity for any trampoline to get airborne in strong wind, can you advise of recommendations for tying/securing the Thunder to the ground? I have a Vuly Thunder (L). I'm tipping the most obvious means for securing it is c/- the lower arm of the Joiner Poles. But, this leaves the Net Poles insecure in a strong wind. I concede the chance of them coming loose is minimal but, still, presume there's an official way for ensuring them. So, as the manufacturer of this product, what advice can you offer?
No answers
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Vuly P.Vuly Play
Hello Marnie,
Thank you for taking the time to leave feedback with us!... Read more
So glad to hear you've had such a great experience ordering your Vuly. Be sure to give our team a call on 1300 667 514, if you have any further questions. :) Cheers, Denaya @VulyPlay