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iwantmyhouseSydney, NSW
- 3 reviews
Stay away
We purchased this fridge in early March, 3 weeks later the compressor broke. Electrolux replaced with a loan fridge and we received a replacement in mid April. That is now also broken, compressor again. Going to another brand
Purchased in March 2021.
1 comment
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Blondie26984South-Eastern Region, NSW
- 2 reviews
Don't Buy!!
This is the loudest fridge I've ever owned. I purchased it in november 19 and it progressively got louder and louder to the point it would wake my kids during the night (I've got video proof) our local betta team have been great and got the repair guy out immediately but due to Covid-19 we are still waiting for parts to hopefully fix this noisy fridge.
Also the shelves are incredibly flimsy. We are a family of 4 (2a 2k) and after a weekly shop ll shelves bend so you can't get stuff in and out unless you unpack the shelf above. Westinghouse customer service said "you must buy too much fresh fruit and veg and perhaps need to shop 2 times a week" What???
Purchased in November 2021 at Betta Home Living for $1,569.00.
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Behrooz B.Greater Melbourne (Outer), VIC
Brokedown after few months
I bought this fridge less than five months ago and it has already breakdown. The freezer has stopped cooling. I have lost all my food!! In all my life of owning fridges, this has never happened before! I have contact customer support and asked them to send someone as an emergency issue but nobody contacts me yet !!
Purchased in November 2021 at Harvey Norman.
1 comment
ELECTROLUX ..Westinghouse
Hi Behrooz,
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Westinghouse WBE5300SB (528L, Stainless Steel, Recessed Handle) compares to other Bottom Mount Fridges / Refrigerators
Know better, choose better.
GeorginaPSouth East Queensland, QLD
DO NOT BUY- TERRIBLE ITEM
Bought this fridge from Appliances Online, had it delivered and then installed it. It worked for a total of one day, yes you read correctly, one whole day. Everything was cold and nice for that one day and then literally everything went off. The next day the fridge and the freezer completely stopped working and I have been buying bags of ice every single day to get through. I put a bag of ice in the freezer drawer thinking I could use that as a makeshift esky until the new one arrives however no such luck, the freezer drawers have vent holes in...Read more
them so water leaked out everywhere once the ice melted. I lost over $100 in shopping that spoiled and at least $100 in ice and Westinghouse customer service have been absolutely horrendous to deal with. I will never buy another Westinghouse fridge ever again.Purchased in February 2021 at Appliances Online for $1,178.00.
2 comments
ELECTROLUX ..Westinghouse
Hi Georgina,
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.... Read more
Denise, I have spoken with multiple representatives from Electrolux to no avail. Appliances Online escalated the matter yesterday finally resulting in the store credit being issued to them. If you tak... Read more
e a look at my file 1312511, you will see there are numerous notes - incl. multiple parties advising my invoice had not been sent when I have proof it occurred close to a week ago. This was my first time purchasing Westinghouse and to be honest, I don't think I will ever purchase it again.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
steve easked
hi bought our fridge today sat 1/2/20 and we got an alarm going off in the fridge ?????? we have no book on this fridge many thanks cynthia ernst
2 answers
ELECTROLUX ..Westinghouse
Hi Steve e,
Tania from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse refrigerator.
If you wish to discuss this further please feel free to contact me at [email protected] attention Tania . Please be sure to list the reference number 1262770 in the subject line of your email.
Thanks,
Tania
Contact the retailer you bought it from. They are responsible for any defective/faulty issues on items one buys in Australia, not the manufacturer. You do NOT have to contact and deal with the manufacturer, the retailer will liaise between you both IF necessary. Keep in mind more than 80% of Australian businesses are ignorant of Australian Consumer Rights and how the repair, replacement or refund process actually works.
Highly advisable to learn from the ACCC's website in advance if the need ever arises so you are well-prepared. Having a print-out with you for reference sake and/or to read aloud is wise as well. Speak confidently, calmly and assertively - not being a doormat or being aggressive. Help them understand your dilemma and that you need their help to resolve this, and they are obligated to do so according to the law. If they’re uncooperative, ask to speak with the general manager of the store (their boss) and insist upon it.
If they ARE the general manager, and still uncooperative, tactfully remind them that no one has to be further inconvenienced or lose precious time by dealing with a complaint lodged with your state’s government Fair Trading office. Because that is your last recourse if absolutely necessary. It’s much easier, faster and painless to organize an acceptable remedy right there and then for everyone involved. Remind them that customer loyalty is a two way street.
This WESTINGHOUSE 528L Bottom Mount Refrigerator automatically comes with a 2 year manufacturers warranty. Besides that, the Australian Consumers Guarantee (ACCC website) over-rides all warranties anyway.
A refrigerator is the most important appliance in the home and is naturally expected to have longevity longer than the manufacturer's warranty. Otherwise, for example they'd have to basically advertise 'this product will only last 2 years'. That's also why it's inadvisable and unnecessary to waste money on extended warranties, because you the consumer are already covered for this by the ACCC.
Reference from the ACCC's website https://www.accc.gov.au/consumers/consumer-rights-guarantees
"Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired."
E.g. Quoted from the QLD Office of Fair Trading website:
"If a product or service fails to meet a consumer guarantee, you have rights against the business to have the fault remedied. The type of remedy that you can ask for depends on whether the problem is classed as either a major or a minor problem.
A major problem with a product is when:
you would not have bought the product if you had known about the problem
the product is significantly different from the description, sample or demonstration model shown to you
the product is substantially unfit for its normal purpose, or for the purpose you told the business you wanted it for
the product is unsafe.
For a product, if the problem is major, you can:
reject the product and get a refund
reject the product and get an identical replacement, or one of similar value
keep the product and claim compensation for the drop in value caused by the problem.
For a major failure, you the consumer can choose which option to take. The business cannot specify which option you must accept.”
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ELECTROLUX ..Westinghouse
Hi Iwantmyhouse
If you wish to discuss this further please feel free to contact me at [email protected] attention Linda Ticket Number 1386032. Thanks, LindaLinda from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the fridge. ... Read more