Westpoint Autos (page 2 of 4)

They are dishonest and misleading to customers. They held the information before signing contract. Don’t want to see this to happen anyone again.

Amanda and Mitch helped us through some issues we had at the beginning. Finally we are getting our new Hyundai Tucson. Thanks so much to both for your great customer service.

Went for the last service under warranty. Asked for the GPS to be updated. When it was returned, the GPS unit not longer worked. They promised to replace it. After 22 phone calls and emails, most of which were not returned, we made a complaint in October to Hyundai Head Office to find out Head Office had authorised the replacement unit in August. Head Office contacted another Hyundai dealer on our behalf to install the unit for us as the service at Darra was so dreadful. Will never go back to Darra.

Very poor service. No answer calls or emails. No returns calls. All buddy buddy till you sign the contract then they couldn’t care less move onto next person in there eyes l.

Had a recall on my Jeep and had it repaired at Westpoint Autos. Since then, I have received numerous phone calls, text messages, letters in the mail etc asking me to join their Jeep Sale parties, sell my Jeep and buy another. I have declined multiple times and asked even more times to remove my contact details from their system. For years they have been harassing me. It's been about 6 months since their last contact. I hope it's their last.

Ken from westpoint was very informative and made sure to follow up with us consistently without harrassing, he made buying a car a great experience and didnt make us feel pressured as other dealers did

Unpleasant experience purchasing a new car through Westpoint Autos. Sales staff with- held information from us between models that had influenced us in purchasing the older model, only to find out from another car dealer the upgrades that Westpoint hadn't mentioned. They were more interested in getting rid of there old stock. Would not buy from them again!

Mackenzie Jackson met me and within a few hours I walked out with having seen the car that I would like to buy in a holding yard to be sure of the colour, a test drive and my payment. A few days later Mackenzie delivered the vehicle to my home and he was a wonderful person to deal with and there was never any pressure to buy. At all times I felt that I was getting a very good deal and have not regretted my purchase.

I’ve just purchased a new Honda Jazz from Westpoint Honda. When I visited their showroom my intention was to see ‘what was on offer’ and then visit other showrooms before purchasing. However, on arrival at Westpoint Honda I was met by Snr sales consultant, Grant Perry. He accepted that I was just looking but, never the less, he was happy to take time to inform me re the features of differing models. At no time did I feel pressured to buy. Perhaps because I didn’t feel hassled I made the decision to purchase to purchase. What a relief to purchase a car without the stress normally present.
Thanks Grant. I appreciated your quiet, professional approach.

Purchased a 2011 Ford Focus Feb 2017, 2nd service Feb 2018 estimated amount $250 - $300. After service completed they took my car for a test drive it ended up being towed back to the workshop due to a snapped drive belt. 1 week later and with a bill of $2.5k as a whole new engine was required due to extensive damage, would have been more if my warrenty hadn't covered 1k of it. Had to take it back a month later due to ongoing issues at a cost to me, only to be told I need to take my car to a Ford dealership as they are not able to fix one error: constantly failing on Power Steering assist... an issue that has only occurred since new engine installed. Not a happy consumer

Unfriendly, unhelpful service department. Ok to buy your vehicle from....but don't use the service department. Don't know the actual meaning of 'service.' I dread going there.

when i called to service center for booking vehicle, they were not kind and very rude. it happened all the time. they r just pushing which date what time without any hello or how are u today something like friendly words.
always i feel bad after i call them. they treat customers just like their tools to make money. never good service never trustable specially indooroopilly

Had an issue with my last service but they got it resolved over the phone. Obviously there was a mistake in their system. Great customer service!

I am very happy with the attention payed to me by Grant Perry and wish to recommend him for his attention