I made an order over the phone to the actual store in Bondi Junction the person was really helpful and knew her products. My item arrived 2 days later.

I have been shopping online with William Sonoma for a few months and it’s been great! Excellent products and customer service. My items arrived very fast through DHL.

I ordered almost 2 weeks ago online. Nothing was ever delivered. Delivery was never attempted. You can't track you package either. I finally called after my emails not being responded to and had to wait 30 minutes for my call to be answered only to then be told DHL attempted delivery twice. I was home both of the days of "attempted" delivery and no one called or buzzed my apartment. I have final requested a refund as the items were going to be a further 3 days before delivery. Terrible terrible customer service. I won't ever order again with William Sonoma

I have placed my order online on 13 May and to date (20 Dec) I still haven't received my order but one out of 5 items which they claimed to be out of stock showed up on my door step last Saturday. They have charged other 3 items on my card on 9 Dec with my order status changed to fulfilled but nothing has happened since.

Email response is rather slow and no luck with calling customer service altogether. I have called 4-5 times to follow up on my order and was waiting on the line between 10-20 minutes and no one has picked up my call.

Emailed to cancel my order and hopefully they will refund me accordingly. I just want to get over this. Worst online shopping experience ever.

There are so many negative reviews on here that I thought I would take the time to write a positive one. I ordered from Williams-Sonoma Australia and the product turned up in 3 days. I was very impressed with the length of time it took, and though I haven't opened the packaging for the actual product as it's for my dad for Christmas (I've only opened the box it came in), it seems like it arrived in one piece and looks to be great. I had a great experience with ordering from them. I am excited to see the quality when dad actually uses the product and hopefully it holds up to expectations.

wish l had read reviews before ordering
take your order and money, the customer has to chase them for delivery, you then get an email advising they cant fulfill it even though items are still listed as available on their site
then to top it off they advise you won't be charged for the items you didn't receive, ar they SERIOUS?
will not shop or recommend them to anyone

Three orders, three problems and so far zero resolutions. They take 2 weeks to reply to emails and still no solutions. Avoid ordering from them if you want a positive experience.

I've learnt my lesson - just go to the physical store if you want to buy anything. The retail staff in the stores are great but the online store is the worst I've ever experienced. They took over a week after I'd paid to confirm my online order and after waiting another month I had to call them three times, and was given the run-around by every customer service person I spoke with (and incorrect information was given on two occasions). I have never encountered such evasive and unhelpful behaviour. Consider yourself warned.

As i was overseas I purchased my signature Xmas gift online instead of instore. I spent over $1500.00 and was advised fulfillment would be a few days and then delivery within a week. It has now been three weeks since I got an email stating my items were to be delivered and nothing. I have called 11 times and they keep fobbing it of on DHL (which by the way is 25 minutes away from my house) and nothing. I keep getting told a different story by each customer service rep. No one takes ownership and being constantly lied too is very wearing. I will NEVER order one line again.

Have been waiting 8 weeks to settle an issue with a faulty product. They keep writing to me saying that management will contact me but they never do. Fair trading is next. Very sad as I used to love this store :-(

I ordered items a week ago - they should have been shipped within 2 business days (according to their website), but my order is still 'pending fulfillment'. I sent 2 emails to their customer service address with no response, eventually had to phone this morning. Got fed about why my order has not been shipped and could get no confirmation from the person on the other end of the phone as to when this might happen - another department apparently - so I asked for the order to be cancelled - which was also another department! - so absolutely no help at all! So I'm stuck in limbo totally at their mercy - but of course they've charged my credit card!!. I am furious!!!

You order something, then they say it's unavailable and it goes on back order indefinitely. No communication.
They will also ship you items with DHL on a 9-5 service. So if you work put in for time off now so you can drive to their depot because they don't drop at post offices. Convenient for no one.

I emailed an enquiry as to the postage costs to Victoria on a particular item (value $80).
this was their reply "You would have to place your order on line to see what the shipping would be for your postal code"
I replied that I was not prepared to go to the trouble of registering, which was a requirement, and purchasing without knowing postage costs, I complained; this is their reply "I am sorry but I can not do a test order to find out what the shipping is in Australia"
I replied indicating that I would purchase elsewhere, for a new business from the USA, I do not see a future for then here with that attitude.