Overseas experience with company Very satisfied with assistance when I had a heart attack
When suffering a heart attack in Thailand the assistance and phone calls were of much help and comfort The claims department were equally helpful as it was a substantial amount
1 comment
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Lissa J.
- 2 reviews
Don't bother...
If you want a company that will suppprt you in time of need when travel gets cancelled DON'T bother with Woolworth's travel insurance. Such a waste of money buying the insurance.
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SujennaSydney, NSW
- 5 reviews
I Will be going elsewhere for travel Insurance!!
The policy was a waste of money. It seems Woolworths, like most insurance companies, tries to wriggle out of any policy on fine print wording. Find another insurer as i shall be going elsewhere.
1 comment
Ryan A.Woolworths Travel Insurance
Hi Sujenna, thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some ... Read more
more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Similar opinion? Write a review on ieatwords.com.au!
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Holly EA
- 2 reviews
Simple policy and claims process
I have used Woolworths twice and found their policies simple to buy and good value for money. I had an unexpected medical situation while I was away and the claims process was simple to complete and they honoured the claim within a week.
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JimMNewcastle
- 2 reviews
- 1 like
Don’t get this product if you think you are at all likely to make a claim
Unfortunately due to circumstances out of our control we had to amend our travel plans. Woolworths deemed this to be a delay expense and would not cover the claims we had made to recoup the costs incurred.
1 comment
Zoe H.Woolworths Travel Insurance
Dear JimM,
Thank you for your review, we would like to apologize for any inconvenience that has been caused. We are sorry to hear your experience with our claims team was not great, We will pass th... Read more
is feedback on, so we can look at improving our services.Similar opinion? Write a review on ieatwords.com.au!
JohnnoSydney
- Basic Travel Insurance (Overseas)
- Verified customer
Finally Travel Insurance that works
This is the first time that I have used Woolworths. The past 10 years I have used World Nomads. Last year my first ever claim was rejected. I was appalled by their service and vowed never to use them again. This year my research found Woolworths. Their price was very competitive so I was a bit wary. But I took a chance. And unfortunately I had a claim, advised them by email straight away and have been very pleased with their professionalism and response to my claim. My claim was paid in full as per my policy. Finally a travel insurance company...Read more
that actually works. I definitely will keep using Woolworths Travel Insurance and totally recommend them to all fellow travellers. Also, I need to add that I am over 65 and travelling overseas for over 6 months. Woolworths never placed any of those ridiculous restrictive rules that other travel insurance companies place. Telling anyone, no matter what their age, how long they can leave Australia for personal travel is a restrictive practice that needs to be abolished.1 comment
Woolworths I.Woolworths Travel Insurance
Hi Johnno, thank you for sharing your experience with our Travel Insurance cover with us. We're certainly pleased to hear we have been able to provide you with a competitive premium for your cover. We... Read more
're very sorry to hear you had reason to lodge a claim during your trip, however, we're glad to hear we were able to approve, pay and settle your claim as per your policy. We definitely strive to provide comprehensive cover that works to our customers one and all, and we're extremely happy to hear we have been able to live up to these expectations. Thank you once again for choosing Woolworths Travel Insurance.Similar opinion? Write a review on ieatwords.com.au!
David SGreater Melbourne (Inner), VIC
- 9 reviews
This product should not be sold to anyone. I DO NOT TRUST THIS COMPANY
Please not that the customer service representatives and nurses whom I was in contact with were very friendly and helpful
As current shareholder and a 2nd generation ex employee, I feel like I've been mislead with my purchase of this product. This product should not be sold to anyone. Not worth anything in a crisis or even a series of unfortunate events. I have been discouraged from making any claim and I DO NOT TRUST THIS COMPANY
I met an accident and injured myself on holiday, incurring hospital costs, early return home, accommodation ...Read more
and travel costs for treatment. My basic policy does not cover anything associated with that. My lost luggage is also not covered! This policy is useless for most reasons why you would buy a policy. TRVB-1807-372293 was my policy number. I do not trust this company.Similar opinion? Write a review on ieatwords.com.au!
RayHornsby
- 3 reviews
- 6 likes
- Basic Travel Insurance
- Verified customer
The compensation of my lost item is fair and satisfactory.
My drone flied away in my trip in New Zealand which I don't suppose it could be covered by Woolworths Travel Insurance. After read the Woolworths Travel PDS again, I determined to lodge my claim. Following her claim procedure, I have a warm receive and very responsive communication through email. The compensation is fair and satisfactory. Thanks for Woolworths Travel Insurance and we have a peace of mind to travel.
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Questions & Answers
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Elisabeth L.Woolworths Travel Insurance
Hi P Jennings, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.