Woolworths Travel Insurance Questions & Answers

I have a standard policy for an upcoming trip in June 2020. This covered me for 6 months travel so it was quite expensive for me as a 20 year old. Can I change the dates at all or get a refund/credit for future use?

Does my free travel insurance with woolworths credit card provide for cancellation of accommodation due to pandemic - Covid 19?

We have a multi trip policy with Woolworths Aug 19-Aug 20 $401 that encompasses a trip end of March & July. Can we get a refund as it is likely we won’t travel in July either?

My cruise just got cancelled that was leaving from Sydney on Monday. How do I go getting a refund on flights, parking, accommodation and the cruise? I have been tryin to call, but the line is busy (understandable)

Can Woolworths give you a credit note to use for a future trip if your trip has been cancelled

Do you refund our accommodation and air fares if we cancel our trip because of the coronavirus.

I do not understand why you cannot cancel my insurance when the airlines canceled the trip to China could have charged the cancellation fee but I only asked them to cancel the insurance and they do not answer my husband called 3 weeks ago and still nothing the group that was traveling with us took out other insurance and immediately returned the money TRVC 2001363291708

Will you cover if we have to cancel a trip due to Covid19. We are due to go to Bali in April & we have your cover. What are we covered for in terms of Covid19 including cancellation, delays etc if we do travel & getting sick over there.

I am travelling to Europe this year, countries included are Italy, Switzerland, Germany, Spain and Portugal. And Singapore. During this 3 week vacation I am on cruise for 8 nights and are wanting to know if this insurance covers cruises as well

We have paid for premium economy ticked from Sydney to London if something happens out of our control and our holiday is cancelled would Woolworths travel insurance cover the premium economy air fares in their insurance

How do I get in contact with emergency assistance if I am overseas?

Hello
im a Woolworth employee am i able to get a discount ??

I am thinking of taking out a Woolworths travel insurance policy for an upcoming trip to Thailand.

I will be departing on 20 Mayember 2022 at which time I will be 79yrs and 11months old.
Can I take out a policy ? (Refer PDS page 11 "...Cover not available for travelers more than 79 years old (at the time of Policy purchase)......" )
Thank you,

Can i get annual cover for multiple trips (3) and we are 77 and 73

Just to confirm that my comprehensive annual multitravel insurance Covers cruise tours. Thank you.

I'm off for 2 years to Canada on a working visa. I'm required to present two year's worth of travel insurance at the border upon first arriving - I've bought one year with Woolworths, and want to buy a policy from November 2020 to November 2021. Is it possible to do this? The online quote system only allows for the next year.

Thanks

Have sat on phone for 45 mins till my battery ran flat! Am trying to extend a Feb 2020 policy. Please contact me. Policy 1906325690451. [email protected]

Do you have a 24 hour number to ring if we need assistance and is it free.

For Annual Multi trip cover, does it include travel on a cruise and whether there is any additional cost ?
Is there an option for annual multi trip cover for 45 days per journey?

Would like a woolworths rep. To answer my questions please:

In woolworths general exclusions section pg.30 no.14 mass media/govt warning - I asked woolworths if I listened to such a warning and cancelled my trip (did not go) would I be reimbursed for the full cost of over $15,000 (my son and me). They refused to give me an any advice saying that I have to make up my own mind about these things. Can you please give me some helpful advice about this and no.15

No.18 search & rescue costs woolworths say they wont pay these - then who will pay for this??? Would countries like peru, argentina and brazil cover these???

Pg. 31 talks about if you have needed any treatment or prescribed medication 90 days before start of policy (which I was forced to buy on 4/6/19 to cover all my airfares/tours paid). When I tried getting some answers from woolworths insurance I told them I was down with the flu and on medication (antibiotics) and asked whether this would mean that I would not get paid cancellation & amendment costs if closer to date of travel I again developed the flu??? Was told that this was a pre existing ailment - which I cannot believe is true, as the flu can come and go at any time - unlike the osteoporosis that I honestly declared I have and which I will be insured for. Nobody can prevent getting the flu. I have taken the flu vaccine and still got it. The flu cannot be deemed a pre existing ailment that customers miss out on a genuine claim. Clarify this please

Section 4 - additional expenses page 23 (top of page) - most we will pay will be $3000 - does this $3000 apply to the whole of this section or to just one particular point???? Help please

Below also says most we will pay is $2000 - I am very confused about these two amounts - clarify please