Purchased insurance primarily for medical and car excess coverage but grateful our baggage loss was mostly compensated by Woolworth insurance. It was a fair claims process without too much hassle.

Be careful with exclusions. I bought annual multi trip cover and this was my first claiming experience due to unexpected flight cancellation.
This policy doesn't cover cancellations due to technical fault by the airline & it doesn't state anywhere.
It is false advertising when selling this policy.
What is the point buying a travel insurance when it doesn't cover a common cause of flight cancellations??
Fresh food people should not sell "bad apples"

I would like to thank the people at Woolworths Insurance, we just got back from a holiday in Thailand where my husband became ill and had to be hospitalised. Woolworths Insurance were amazing, could not fault them. Nothing was to much trouble and your people rang everyday to check on us both and to make sure we had everything we needed. By far the best experience we have ever had with an Insurance company. We would especially like to thank Will and Stephan. We would highly recommend Woolworths Insurance......Garry and Jennifer Belcher

Top value, five minutes to put in place, only took 6 days from start to finish for a claim, first time user of Woolworths travel insurance but certainly not my last

I have been using this travel insurance on an annual basis for 3 years and only this year had a large claim following an accident requiring my hospitalisation and cancellation of travel plans. I was able to provide full details and the claim was paid in less than 10 days. I will continue to use them

I have an annual Policy with Woolworths and travelled 7 times. Have never had to claim on any travel insurance before but unfortunately recently had to. Smooth and easy from beginning to end. Friendly helpful staff. No problems at all and had payment within the week