Cheap for the first year to lure you in and then the price jumps up. They automatically took my money for the second year which I promptly cancelled because I had already taken out insurance with a different company. It has been almost 2 weeks since that cancellation and they still haven't returned my money. There is no excuse for this apart from greed and bad internal processes. An attempt to find out where my money is has resulted in a huge wait to speak to a representative. Still waiting as I complete this review.

Our policy had to be cancelled because the registered address was incorrect, obviously you can’t move house. Policy cancelled, refund promised, new policy started and paid for because you can’t transfer the premium paid. Four weeks now several phone calls and NO REFUND OF MY $700 DOLLARS! Thieves and extortionists.

Cancelled policy in January, payment deducted from my account in March.... nothing taken out in February...... BUT I CANCELLED policy in January. The service consultant didn’t cancel my policy...
No refund given, despite me cancelling the policy. Not worth the hassle

Absolute disgrace Disclosed everything etc when online obtaining my insurance then when it was time to make a claim due to malicious damage to my vehicle my claim was declined now I have damage to my car in excess of $3500

Do not deal with Woolworths Insurance.

Given my car has such low km's, I have been paying them extra premium for agreed value, as the car is worth more with the low km's. They are happy to take that money but when it came time for repairs to be undertaken on the car after an accident, the assessor asked the repairer to use second hand parts on my car. That doesn't reconcile in my books. In addition, it's only once I had the accident that it occurred to me that there aren't any extras included in the policy like hire car etc. and that's why they took their time ie. weeks to approve the quote from the repairer. There is absolutely no way in the world that I will be renewing with them again. You get what you pay for and Woolworths insurance is a very low class product.

I recently had a car accident and it was my first time claiming an insurance. I was impressed with the Woolworths Car Insurance team. They were fantastic and understanding from the very beginning. The claim process over the phone went smoothly and Gada the lady I spoke with was a delight to talk to. Claim was approved within reasonable time. I was always updated with the whole process. In addition their choice of smash repairers was top notch too. My car looks brand new. Its clean from inside and out.

Excellent all round service! The best M/V Insurance that i have had in 40 years. I don't hesitate in recommending Woolworths insurance. My claim was dealt with very efficiently. Regards Don

Claim settlement was minus Rego and CTP refund which Woolworths Insurance made an estimate. Actual refund was well short of their estimate. Claim went on forever and I was the only one constantly in contact over my claim. Very poor communication.

This company is THE WORST car insurance you can imagine. Get ready for long waits on the phone, chasing them for your claim (mine took two months of me chasing them when I wasn’t even at-fault) and then, 6 months after your policy was ended as you car was written off with them as the insurer... you get hit up for RENEWAL of a car that no longer exists... organisational skills= zero. I’m only writing this to save people wasting their time with this company. Just. Don’t. Do. It. Zero stars.

I have been with Woolworths for approximately 3yrs. I would like a cover note & quote to insure my replacement which I may get today or tomorrow.
Ford Falcon XR6 Auto 11/2010 compliance Reg No 1GYS708

This is really inconvenient and worst service I had so far. I had canceled my policy and waited for refund they didn’t refund me until I found out after almost month and the reason which they gave me was really inappropriate that the customer service officer couldn’t see that I paid for policy... come on.. can anybody explain How come you get policy without paying them.. Also I have other policy which they already direct debits from my account and it’s been week still waiting for email that they discut the money and policy document. we have 3 policy with them and I would definitely canceled all of them.

it was very easy to set up and it didn't take long to resolve my claim yes I have been with woolworths car insurance for about 2 years now and would highly recommend them

Policy seemed like good value, until I had to make a claim. Claim has taken almost a month so far and still ongoing, car is a write off and sat in my driveway for 2.5weeks after the accident while they tried to organise towing. Tow truck driver arrived and advised car was going straight to auction, how can they sell it before they pay a claim out? Numerous calls from people In different departments who can never give an answer as to when the claim will be finalised. Very unhappy and will never insure with woolworths again. They have made a traumatic time much more difficult than it needs to be.

I have signed up for a Car insurance with gift card promo. It's been 2 months now and I haven't received what they have promised. I have called 4 times already in the span of 2 months, as they have keep promising they are working on it. They have promised again last week, but it never came. It looks nobody is taking it seriously. Imagine this is not a even an insurance claim. What more if this is the case? I'm in doubt now of they service, it seems they are worst.

Very poorly handled considering I was in a high fire zone without a car. Evacuated 3 times but couldn't leave my home. Then picking up a half fixed car and having to drive over a hour to take the car back to be looked at now next week too more trips which is hitting my pocket it's a hour drive each way.

Almost impossible to get hold of anyone. Spend over half an hr to the Philippines call centre and they still can't sort issues out. Then I decided I'll try the online way via chat. That was even worse 41 minutes. This was also at 0916 in the morning so I would hate to see what midday times were like when people actually have free time.