On the phone for 1.5 hours to speak to a customer service staff to help and then she cuts the line whilst putting me on hold - Great!
generally bounce around a few depts prior to getting service - Thumbs up!
When I asked about the issues with my sim I was told that it's most likely the way I use my mobile

my phone sent to wrong suburb, spent hours trying to sort out. Then Sim number does not work, says already used? And on hold for over 30 mins each time

Credit Dept could not enter Last/ first/middle names as per sent ID. I cant recontract my plan due to ID check error. Was on the phone over 2 hours with customer service and they couldn't fix the issue. They will keep billing for expired phone contract and there is no help from Woolworth mobile.
I do not recommend Woolworth Mobile to any one. Stay away!

Customer service is atrocious... I am on a flexi plan and have tried to upgrade on several occasions!! To hear them tell me they will email the manager and he will contact me. Not once have I recieved a return call. I signed for a 36 month contract and have had no customer service regarding any of my issues. When trying to contact them I never get an honest answer.

Terrible customer service....

Very unhappy with online chat then phone call to wworths team, asked for extention on phone bill, and was told needed to provide my own personal payment dates that i get paid, also could not speak to someone from the credit team. Very slow with live chat also and then in the end i was left waiting on a reply with nobody getting back to me.
If you are from Australia need to pick up your game, felt like was dealing with someone overseas. Will not recommended Wworths Mobile to anyone.

I've waited until Black Friday to get a good deal on a new mobile phone, after spending time searching I've decided to go to Woolworths.
Order placed, got one email that my order was been processed, and never heard from them again.
Today one week after I've contact then to know about my order, and they said that would check and send me an email. Straightaway i got an email saying that my order has been cancelled because the product is out of stock.
They should ask me if i want to wait or replace with another mobile of the same or better quality.
I've lost the opportunity to get another deal from other mobile company because of this fake offer advertisement.

I have been with Woolworths for a few years without issues. Had a problem today and was horrified I had to deal with on line chat. I have no words for the experience. DISGRACEFUL. What would have been a 1 minute phone call was a 45 min SLOW SLOW chat without a satisfactory response. Are they even in Australia I wonder? How can one explain the problem easily via chat. Don't know how someone elderly would ever manage this.

Wrong way to go Woolworths. I about to ditch you for this.

Can't through to anyone at woolworhts customer service for over three days now. So I thought I'd try this way as I can see others have had to do the same. Please contact me so I can sort these technical issues out! It's an absolute joke and I never thought I would say I actually miss the service optus provide now that I have had to deal with this circus.. I can't make calls on my phone.. I can still use data and text. This is the second time I've had issues like this and I have only been with Woolworth's a little over a month. I want my money back. All the data in the world is not worth these hassles.

Worst service, I signed up a few months ago and can barely receive a text let alone make or receive calls, my Telstra prepaid was 10 times better and atleast I had access to wifi calling another feature Woolworths don't have, so here I am stuck paying a contract for 3 years for a service that doesn't work, no help from them just told me I can pay out the $1065 for the phone plus one month's excess! Will tell everyone I know to avoid, I would call consumer protection but My phone has no service pfft

Object to being forced to provide credit/debit card details to activate Prepaid SIM- If I wanted another pay monthly service I would have signed up for one!!!!!!!! Asks for your mobile number when in fact you are trying to get one!!

After 3 yrs of no problem I'm out of contract and there is a Bill issue. Trying to contact them I get online chat bots threatening me with termination fees even after I've told them I'm out of contract. You will continue to click through more than 100s options when ringing 1300 number it refers u back to the app and links. When I found a number placed on hold and disconnected after 20 minutes waiting- that's how you are treated when you've been a loyal customer going to a cheaper plan now with better rates cya

The mobile network works fine, but if you have a problem of any kind, forget about getting help from "customer service" as it is non existent.

All you seem to find are bots, no contact with real people

Today I recharged via credit card, I was charged 5 times and it did not give me a single recharge after contacting customer service I was told nothing they could do, and I would have to drive 40 km to buy a voucher, no answer on if I will get my money back or if I will ever be able to use a credit card again