Horrible customer service! Woolworths mobile does not offer any avenue to actually speak to a real person. No phone number & no way of sorting issues out other than through their virtual support. Super frustrating when you cannot call someone to make an enquiry or speak with a human being. I will be leaving as soon as my plan is expired.

This is the worst mobile service I have used. Tried to call and chat with Customer Service Representative to Cancel my mobile number but didn't get response from anyone. I recommend not to buy this MOBILE product.
They don't have customer service.

Bought a promotional Woolworths mobile telephone, $10 Sim card for a $1, fine print said pay the same plan for 12 months and keep said plan ($1). But when activating, plan went back to the original $10 plan.

Tried to contact support to cancel my s20 order. Every time I contacted them, I was connected to the same customer service rep who left me at seen and disconnected. I know the plan is to not let me contact them until the phones are dispatched so they can deny the cancellation.

My husband and I signed up for Woolies mobile on the same day. His voice mail set up no problems, mine will not. Now I find that it is actually not possible to obtain customer support to fix the issue, so now I don't have voice mail any more. I am beyond disgusted and will be going back to Telstra ASAP. Telstra are liars but at least they speak to you and would be able to fix this issue. I am also a shareholder of Woolies and will be attending the next AGM to put this matter before the CEO, who I am quite sure will have an explanation for me.

Potential new customer...Have called the number on the reviews several times, only to be prompted and referred back to the Woolworths website to chat to someone online. Trying to connect to chat and nothing! So frustrated already and it’s put me off buying the products!

We Have 3 to 4 bars Telstra pre paid phone + dongle Woolworths only emergency phone or seconds of 1 to 2 bars able to send odd text messages and receive emails already received through Textra dongle, I don't care about speed only access free phone calls text messages and some of the 40+ gig I have available. [email protected]

After being sent a SIM that wouldn't work, and 37 mins on the chat line, the issue was solved next day and I was able to activate SIM online. Process was easy and activation very quick. Chat service is very slow at first but once a representative is connected process went smoothly

They might use the Telstra network but only a small portion of it. Driving from Townsville to Mount Isa, you have service in Townsville, Charters Towers, Cloncurry and Mount Isa. Hope you don't break down or need internet anywhere else because you won't get it. The internet is bad too, sometimes works great, then randomly is very slow. The 10% off at Woolworths is awesome and the only reason I keep it. Just hope I don't have to travel out west again.

I was trying to purchase 2 new galaxy s20 ultras and thought it was a no brainer - large well known brand, using telstra coverage at a great price. Just before purchasing, decided to check out the reviews. So glad I did - thanks everyone!
Tried to call their customer service number provided as a response to most of these complaints to check coverage and service concerns. Needless to say, no one answered my calls and the hold music is beyond repetitive. Put up with as much as I could handle (very long time) before deciding this is not the mobile provider for me.

I have been trying to get in contact with Woolworth mobile for 2 days. There is no visible phone number to contact them. Their chat system is very flawed and takes a while to get started, once started the operators are not very knowledgeable - for instance, they did not know that they offerred a Samsung S20 Ultra in their service (despite it being on the internet). I am trying to use a promotion or discount in the purchase of a new phone and they are barring it, but for no good reason.

Horrible customer service. Cannot speak to anyone, have to type to a robot online who doesn’t respond. I’m no longer a customer, however your company continue to debit my account and I can’t contact anyone to get it rectified and be refunded. Disgraceful Woolworths Mobile.

I have been trying to resolve an issue with lack of coverage, but talking to the chat bot olive is useless, I finally got connected to some one and the system just stops working.
While reception in town is fine as soon as you travel out of a major town it drops out quite quickly. They claim to use Telstra network including refrence to how good it is.
But it must only be a small fraction of the network as other people with Telstra have no issues in same areas.
And some towns that have Telstra towers you still have zero reception
2 stars because it works fine in the city.
And minus 1 because Everything about the customer service is Broken.
Definitely not renewing my contract.

Stick to groceries. Tried many times to verify my ID with my driver’s license, no joy and then my medicare details, no luck Yes my details were scrutinised meticulously. Wasted 10 bucks. The chat now icon on their website is a bot, no help there.

Woolworths mobile is extremely pathetic. Extremely difficult to contact with questions, when you do get on theyre rude as anything. No compensation when phone doesn't work yet its a fault on their end.

Have been with them 5 years without a problem. Best service I have ever had. Had same phone now ready to upgrade and won’t hesitate to use them again. Always helpful when I check out new plans available.