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Woolworths Mobile (page 2 of 36)
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MissSassyPantsSouth East Queensland, QLD
- 4 reviews
OUTSTANDING IN EVERY WAY!!
I was desperate for a decent phone and a decent plan that I could afford at the time and Woolworths answered my prayers and then some!
Not only did I choose the Oppo 45 on a 36 month plan but I've got a great number and since that day just over two years ago, I've never been more thankful that I made the switch to Woolworths mobile!
Amazing coverage that has never, ever let me down, great battery life, heaps of gig for my measly $30 a month and they have packages that are tailored to suit everybody!
A fantastic handset with so many featu...Read more
res and all the bells and whistles that my friends just love that holds its head high among Samsung and the other big brands! I pay just $29.99 a month for unlimited calls, unlimited text, 5 gig of data a month plus and accruing data that goes to bank that I can use every two months and the handset.....what more could you possibly ask for? (I mean it would be perfect for parents who have kids that are nagging for a ' trendy mobile phone like their friends!!) all that and more for less than $30 a month! That really cheap price helped me out when I desperately needed it but now I'm looking to upgrade but of course I'm staying with WOOLWORTHS Mobile I mean when you're in a great thing why would you possibly leave? Thank you to all the team at Woolworths mobile for your outstanding service, for answering the endless questions when I first joined for always having the time to answer any question I've had and resolve the one issue I did at the very beginning. I'm just really surprised more people haven't heard of your amazing prices? I've converted more than a few who have gone to go to the bigger companies and have saved a small fortune! Thanks again WOOLWORTHS mobile! Can't wait to get my newer Phone Cheryl-Ann
3 comments
You're very welcome Woolworths Mobile the pleasures all mine! As I stated, "I can't wait to upgrade to a newer phone..."but one thing I forgot to add though was the wonderful, very easy to use app tha... Read more
t puts paying bills adding data, changing plans,keeping track of all of your past bills and usage and doing & finding out so much information (you're not stuck with just A.I chat either, you can actually speak to a real human being) right at the tips of your fingers (but thanks for the number anyway)! Keep up the great work and thank you so much for responding. Cheryl-Ann :)Darren M.Woolworths Mobile
Hello Cheryl-Ann,
You are very welcome.... Read more
We are just happy your matter is now resolved. If you ever need anything please reach out! Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
No support what so ever!
Very disappointing! You can't get a hold of someone when you need support. We couldn't upgrade our plan through the website so they continued to charge us $35 for 1 GB per month.
1 comment
Darren M.Woolworths Mobile
Hello Amanda,
We are sorry to hear about your recent experience.... Read more
We have sent you a private message to your inbox via Product Review. Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
benGippsland, VIC
RUBBISH. Insists on Credit Card info on signup. CC info should be optional. I already PRE-PAID.
I purchased a prepaid sim for $10. I needed it activated 'today', but I cannot achieve this because the online activation requires that I provide credit details.
I am aware that I can set up some type of service request, but the promised turn-around on a call-back is 2-3 days, as suggested by the useless digital assistant, Olive. I am aware that automatic payments can be cancelled once signed up. This is not the point.
To my way of thinking, requiring a credit card to sign up a pre-paid SIM is completely against the grain of what a pre-paid...Read more
SIM can - or should - represent to those with no credit card. This is an ACCESSIBILITY ISSUE that shows disrespect to every person who lacks a credit card, or doesn't wish to share it willy-nilly. How hard can it really be for Woolworths web designers to include a check-box on the web form to bypass such an unnecessary step? Maybe with a warning if needed.1 comment
Darren M.Woolworths Mobile
Hi Ben,
We have sent a private message to your inbox via Product Review.... Read more
Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Woolworths Mobile compares to other Mobile Phone Service Providers
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Steph TGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Charged $150 for a product that has not arrived. No customer service available to contact!
I ordered a $150 prepaid sim card 14 days ago, and it still hasn't arrived (estimated time was 5 business days but it's been 10). None of your chat and automated phone support options address this issue and I cannot get past them to speak to a person. If your support options don't offer real people to talk to, then they need to include an option for products paid for and never received. There is no order tracking and advice to go to the Woolworths Mobile site is useless as it requires you to log into your account with your Woolworths mobile pho...Read more
ne number, which I obviously don't have given the card never arrived. There seems to be no one able to help with this. I don't have the product I've paid for and I just want someone to either confirm where my order is, or organise a refund. Can you help?3 comments
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.... Read more
We have sent a private message to your inbox via Product Review. Kind Regards, The Woolworths Mobile TeamThanks for your response that my sim card had been lost in transit, and for the refund.
Darren M.Woolworths Mobile
Hello Steph,
You are very welcome.... Read more
Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
RenaePerth, WA
Zero customer support
Bank was charged for two recharges that were never applied to my account I'm now left without an active phone service and down on funds in a time of need. I have been on hold for 40 mins trying to resolve the issue. No help at all. Ridiculous. Poor service.
1 comment
Woolworths Mobile TeamWoolworths Mobile
Dear Renae,
Thank you for raising this feedback. We have sent you a personal message via product review. ... Read more
We look forward to hearing from you. Kind Regards, - Woolworths Mobile Team.Similar opinion? Write a review on ieatwords.com.au!
NezSydney, NSW
- 4 reviews
Biggest mistake is joining Woolworth mobile
I joined Woolworth mobile a week ago. Stil not connected and can not make call or receive. Have called customer support 3 times but no good result.. Eventually asked for refund. They did but i can not transfer my mobile number to new provider. As to confirm transfer i need to confirm verification code sending to me by text. Can't get verification code as stil not connected.
Sent email to Woolworth support and god knows when responded. I will not call again and wait an hour
5 comments
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.... Read more
We have sent you a private message via Product Review. Kind Regards, The Woolworths Mobile TeamResponded to message received. Back again for more comments after getting result
Darren M.Woolworths Mobile
Hi Nez,
Thank you again for allowing us the opportunity to help resolve this issue for you.... Read more
Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Bubblez P.Illawarra, NSW
Prepaid $10 Woolworths Telstra - No coverage after activation
Buying and setting up the sim card was fine. Activation process was okay. Easy to follow instructions if your tech savvy.
However noticed that signal bar was 1 bar or none at all. Thought this may have been the case it was not activated 100%. However even after activation there was still no coverage signal. It did say within 24hours however my experience activating sims is within in moments of connecting new sims.
Next day bought $2 telstra sim. Activated and worked within minutes. Was able to call and receive. Their activation limit was wi...Read more
thin 4 hours and for me it was less than 10 minutes. If you want telstra coverage your better off just buying straight from telstra. You get what you will pay for. I was also in a city area where coverage is suppose to be good. Im also with vodafone and that was getting coverage. Hope this helps anyone looking at a telstra alternative. Recommendation is just get telstra if you want the coverage is the less hassle of dealing with customer support.1 comment
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.... Read more
We are sorry to hear you experienced difficulties with the network and for any inconvenience, this may have caused. We will definitely raise this feedback with the correct department. Should you require any additional support please reach out to us directly 1300 793 417. Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
zippygrl09
- 7 reviews
Worse than rubbish
It's totally rubbish.
I have tried to activate my SIM card, managed to after no support . There is only a vicious cycle of phone message loop and chatbot that's useless. It took extra money from credit card and no service e- can I get any response. Have tried 4 times to go through the chat bot and ' customer service' only to be on empty chat screen for hours. Am so angry - I'm not going to shop at Woolworths!
2 comments
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile. ... Read more
We are sorry to hear you are having issues with your activation and for any inconvenience, this may have caused you. Please call us directly on 1300 793 417 so we may assist with your query. Kind Regards, The Woolworths Mobile TeamYes right - like the effort you went to with other ppl ? I just want my money back and I won’t shop at Woolworths doe anything. Woolworths- way to ruin a brand
Similar opinion? Write a review on ieatwords.com.au!
Completely absent customer support
Unable to recharge service using multiple different cards, on both mobile app, mobile website and website from a PC. No live chat or telephone number available to get help. Now my school-aged son has no phone to use to let me know when to pick him up, and I'm stuck making a support ticket where I'm told they will "endeavour" to get back to me within 2 - 3 business days.
This is the only telco I've ever seen with no direct customer support at all. If I'd realised this was the case, I wouldn't have set both my children up using it. I'll be recommending other parents use another service.
7 comments
Woolworths Mobile TeamWoolworths Mobile
Dear Andrew,
Thank you for raising this feedback, we sincerely apologise for the inconvenience caused during this time. If you are unable to complete a recharge via our Woolworths Mobile website or ... Read more
Woolworths Mobile application we would encourage you to purchase a Woolworths Mobile pre-paid voucher in store and have this applied to your account.So, you guys monitor your social media more than you do your service requests? That's pretty telling. It took less than an hour to get a response here, and I'm probably days away from getting a reply... Read more
through the service request. At least I now have a phone number to use. Thank you.Ten minutes on hold, and I'm out of time to devote to this. I guess I'm not alone with this issue.
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AchomGreater Melbourne (Outer), VIC
Woolworths mobile customer service
Woolworths mobile customer service is terrible. as I am having issue and try to contact someone but even been waiting for hrs without a success. It is the worst service I have ever had.
1 comment
Darren M.Woolworths Mobile
Hello,
We have sent a message to your product review inbox.... Read more
Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
NRJHunter Region, NSW
- 4 reviews
Pathetic customer support
Absolutely no customer support. The third party Telco withdrew money from my account without notice or any clear details of who they were and no reference to Woolworths. As a result, my bank cancelled my bank card as they thought it was a suspicious withdrawal because of obscure details of the company and lack of information. Woolworths does not have any customer support whatsoever apart from submitting an online request so I was unable to clarify with Woolworths if the withdrawal related to their mobile. The online request for support took ON...Read more
E WEEK to answer and even then it was with a 'no reply' email so I couldn't follow up and had no choice but to submit another online request which I am yet to hear back from. In the meantime, my bank had to cancel my bank card because I was unable to contact Woolworths to clarify. It meant I had one week with no bank card, limited access to money and I incurred late fees for bills that were attached to my cancelled card and due while my new card was being issued as payments couldn't be processed. I was so frustrated that Woolworths couldn't even offer a phone number to call and ask one simple question that would have saved me a whole heap of stress and inconvenience. They make it very obscure and difficult to get a straight answer. Pathetic really for a company of this size. I will be taking my business elsewhere!3 comments
Darren M.Woolworths Mobile
Dear NRJ,
Thank you for taking the time to contact Woolworths Mobile regarding your service.... Read more
We are very sorry to hear of your recent experience and apologise for any inconvenience this may have caused you. We can confirm our call centres are located in Australia, however, we will pass your feedback to the relevant department. Should you require additional support please reach out to us directly on 1300 793 417, our hours of operation are Monday - Friday 9 am - 7 pm and Saturday - Sunday 10 am - 4 pm (AEDT). Kind Regards, The Woolworths Mobile TeamI am responding to you, Woolworths, here as I again received a 'no reply' email from you for my 2nd online request to which you didn't even answer my question - 'Do you have any other customer support... Read more
apart from the online request forms which take ONE WEEK for you to answer'? It's funny how you responded on the public forum with a phone number but not in answer to my private online request. All you did was send me a no reply email full of excuses as to why your customer service is so poor, because you had a back log and implying my bank should have known better. And as far as taking a swipe at my bank goes, because in your words 'authorization which the banks are well accustomed to and should not have come to them as a surprise'.... I bank with NAB. They found it suspicious as they could not find any information about the company that withdrew the money. I explained to NAB that I had activated a Woolworths SIM card that it may be related to, however, they were of the opinion that as it was an obscure company with no information as to who they were and no reference to Woolworths, they couldn't be certain it was related. Further, most fraudulent transactions start, with a small withdrawal and then later larger amounts. Therefore they cancelled my card as I was unable to confirm the transaction with Woolworths. How about you and your third party Telco be more transparent and offer better customer support instead of shifting the blame and making excuses!Darren M.Woolworths Mobile
Dear NRJ,
We are sorry to hear you were having issues with your request, however, thank you for taking the time to bring this to our attention.... Read more
We will raise the feedback you have provided to our online support department. Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
PananiaSydney
- 5 reviews
- Verified customer
The worst customer service ever.
I've bought a 365 days sim online. It took 6 days for me to receieve it. Followed instruction to activate it on woolworths.com.au/mobile. It's done and unable to call. Logged the service ticket on Wollworth mobile website (with the bot) and nothing happened. Called 1300 793 417 3 times, each time waited 20 minutes with the same boring waiting music. Tried again last time at 10:00am sharp on Saturday morning, the same waiting music.
Installed Wollworths Mobile app and it said "Your recharge has expired. Please recharge your service to view your...Read more
pre-paid account details" (and i've paid for the sim $150 upfront). I am not sure about the sim quality apart from being unable to call after activation but Wollworths Mobile customer service is appalling.1 comment
Darren M.Woolworths Mobile
Dear Panania,
Thank you for taking the time to contact Woolworths Mobile regarding your service.... Read more
We are sorry to hear you are having trouble with the service if you would please contact us directly on 1300 793 417 or we are more than happy to arrange a call back to help resolve your issue. Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
DAtSouth East Queensland, QLD
Worst customer service
no customer service at all... been trying to contact no one dares to answer.... they just cancelled my plan..yet i was only enquiring about possibilty of cancellation.....worse worse horrible horrible
1 comment
Darren M.Woolworths Mobile
Dear DAt,
We are very sorry to hear about your cancellation request and your recent experience. ... Read more
Should you require further support please contact us directly on 1300 793 417. Kind Regards, The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
peterSouth-Eastern Region, NSW
it is a bit of a nightmare
to activate your sim you will interact with a robotic system that is not user friendly, and if you have a problem with it, you can not talk to a person to resolve it. So chances are if you buy a sim like I did it will be useless. The coverage may be good, but it's useless if you can't activate your sim in a simple manner.
2 comments
Darren M.Woolworths Mobile
Dear Peter,
We are sorry to hear about your recent experience and for the inconvenience, this has caused you.... Read more
For any additional support in activating your sim card, please reach out to us directly on 1300 793 417, our hours of operation are Monday - Friday 9 am - 7 pm and Saturday - Sunday 10 am - 4 pm (AEDT). Kind Regards, The Woolworths Mobile TeamHello Woolworths Mobile Team
Thank you for your reply, and the contact number.
The thing that I have trouble with here is, after the time consuming and frustrating attempts of trying to activate your ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Terrible from the word go.
After visiting 4 stores who all did not stock the $30 prepaid sim, I finally bit the bullet and ordered online. After waiting a ridiculous 7 days for delivery of an envelope in a capital city, it was jammed in my mailbox - and wet. My fears that the sim wouldnt work were never realised, as when I went to activate online, I was told the number was 'already used or invalid'. With no other recourse, I tried the automated chat. It immediately suggested I lodge a support request which I would hear back from in 2-3 days. Unacceptable for an activatio...Read more
n step. Again this annoyance wasn't realised as I wasn't even able to lodge a request, as because I couldn't activate my sim, I couldn't create a Woolies Mobile account to even lodge a request. Unacceptable service in this day and age, and I would advise all to avoid.2 comments
Darren M.Woolworths Mobile
Dear Sam,
We apologise this has not been a great experience for you, and for any inconvenience, this may have caused.... Read more
However, support have confirmed the issue is now resolved. For any additional support please reach out. Kind Regards, The Woolworths Mobile TeamYes resolved because instead of waiting the estimated 48 hours for you lot to figure out why my sim was faulty and fix it, I asked for a refund.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Woolworths Mobile compares to other Mobile Phone Service Providers
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Woolworth mobile is Wool-WORTHLESS
Hopeless customer service...
Every step of the way from purchase to receipt to activation to customer service...all were hopeless...
Had to buy online with bank details...
had to provide a phone number to make an account ( which is mandatory...even for PRE-PAID),,,
I didnt have a phone number hence my need for this account...
then couldnt get SIM activated....and still waiting on support reply......Read more
To talk to customer service turn to page 4 of complaint form, call number and then u have to give ALL your personal info to some stranger in india to get help...good luck!!! Ps..i would NOT recommend this service because the SIM doesnt work and i cant get help to fix... I lodged a complaint with T.I.O Telecoms ombudsman and 5 minutes later got an apology email from woolworthless saying NO REFUND but we cancelled your service...hello?? Now trying to get refund...proof of purchase?? try calling 04900043732 comments
Darren M.Woolworths Mobile
We regret your previous experience was not as you had hoped, and we do apologise for any inconvenience this has caused you.
Woolworths is proud to be a Multicultural business and we can confirm our contact centre is located in Australia.... Read more
For further assistance please call us on 1300 793 417. Kind Regards, The Woolworths Mobile Teamwhy would i waste more time on this??? i asked for a refund and u cant even do that...so..TIO is just waiting to take over...u had multiple chances to make this work but your "customer service" SUX big time...
Similar opinion? Write a review on ieatwords.com.au!
AshleyGreater Melbourne (Outer), VIC
- 4 reviews
- Verified customer
So far so good
I've switched from Optus after many years, As woolworths appear to have better value for money. Was very surprised to get a shipping notification Monday night for my pre-ordered Samsung S20 and received it the next day, 3 days before launch! I had no issues activating and porting my old number over, took less than 20 minutes to get it all set up. No issues with service or network so far. Thanks for the smooth transition Woolworths!
1 comment
Woolworths Mobile TeamWoolworths Mobile
Dear Ashley,
Thank you for raising this feedback we hope you enjoy using your new Samsung Galaxy S20.... Read more
Kind Regards, - Woolworths Mobile Team.Similar opinion? Write a review on ieatwords.com.au!
Good service, but difficult to communicate with if there is an issue
I had a plan while I paid off my handset and then switched to prepaid. There was a glitch with SMS after the change to prepaid. I experienced great difficulty seeking help through the online chat. Multiple times, it said I was connected to someone but there was no further communication and I became very frustrated. Fortunately I found a number to talk to a real person and my issue was resolved. If ever you have an issue, call 1300793417. I requested a callback when I had to restart my phone so that I didn't have to wait in the cue again, and was duly called back. Despite this one communication issue, I have found Woolworths Mobile service is very good and very competitively priced. Please Woolworths, improve your online chat.
1 comment
Darren M.Woolworths Mobile
Thank you for your feedback. We appreciate you taking the time to contact us and will pass this information on to the rest of the team.
Kind Regards,... Read more
The Woolworths Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Does not BELONGSouth East Queensland, QLD
- 2 reviews
Great Start with Woolies Mobile
Have just left Telstra after 25 years due to uncompetitive pricing and lack of loyalty. Gave Woolworths Mobile a go with their pre-order deal for the new Samsung S20 .... It arrived yesterday - 3 days before shipping was due to begin - AWESOME. It came with clear instructions and a phone number for support if needed - which it wasn't, as everything happened as it should. In less than an hour to be up and running with my new phone. At the same time I've been trying to swap my teenagers over to Belong mobile and it has been nothing but a headache...Read more
. With Belong we are into our 5th day now without things working. I was scared over the weekend about how Woolworths Mobile was going to go after reading a few average reviews ... but very happy with Woolworths Mobile so far! 4 stars as I'm still checking out the coverage as I travel for work etc.1 comment
Woolworths Mobile TeamWoolworths Mobile
Thank you for this feedback! We hope you enjoy using your new Samsung Galaxy S20.
Kind Regards,
- Woolworths Mobile Team.
Similar opinion? Write a review on ieatwords.com.au!
SofiaAustralian Capital Territory
Fastest and fantastic service!
Pre order Samsung S20+ 5G with Woolworths mobile(very sceptical at first),receive phone a day before official launch,up and running within 2 hours,unbelievable, follow ups with email every step, can't recommend enough their service!
1 comment
Woolworths Mobile TeamWoolworths Mobile
Dear Sofia,
Thank you so much for this feedback. We really hope you enjoy using your new Samsung Galaxy S20. ... Read more
Kind Regards, - Woolworths Mobile Team.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Infinity at Cuttageeasked
Hi, this morning I activated my Woolies $30 sim and received an email saying my mobile is up and running - problem is I can't receive calls or texts. No-one can get through to me, says my number is not connected! I've used a family member's phone to call myself to check, won't let me get text messages either. But I can call and successfully send texts, just not receive anything. HELP!! The fact there is no support is beyond frustrating. Really wishing I hadn't changed to them.
Odd thing is I can't see a 4G or 3G icon on phone like I used to with my other carrier.
What can I do? I've emailed their "support" and an auto reply message came through it could take 3-5 working days to answer. Crap!
Any help please?
1 answer
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.
We have sent you a private message via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
Michael R.asked
HI
I purchased a 365Day Prepaid plan and the SimCard came with an Expiry of the 04/22. I have 2 questions:
1. Is there a timeframe/expiry of when i need to activate/port the number from another supplier from the date of receiving the sim card in the mail?
2. Does the 365Days start counting from the date of activation or the date of when the Sim Card arrived in the mail?
Thank you
Mick
1 answer
Darren M.Woolworths Mobile
Hello Michael,
Thank you for taking the time to contact Woolworths Mobile.
As per our T&C's you must activate the service within 6 months after purchase or before the sim expiry date, whichever comes first.
In this instance, the fact your sim card has advised an expiry date of 04/22, you will still be able to activate this sim card up until the date advised.
Also, the 365 Long Expiry sim card will only start counting from date of activation.
Please be advised you can also contact us directly 1300 793 417, our hours of operation are Mon - Fri 9 am - 5 pm & Sat 10 am - 4 pm (AEST).
Kind Regards,
The Woolworths Mobile Team
Lin999asked
Hi, I am interested on buying the woolworths offer sim plan 30gb for $10 which will end on 5 may..if I buy today and activate on June 2020, can I still get the 30gb for the first month? Thanks
1 answer
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths 'Mobile.
And yes that is correct.
If you purchase the sim card before the end of the promotion it will definitely still be available, again our sim cards have a 6 month expiry period.
Kind Regards,
The Woolworths Mobile Team
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Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.... Read more
We are so very happy to hear you are enjoying the service and most importantly happy with not only the product but with our team!! We cannot thank you enough for all your kind words and will definitely share your feedback. Please be advised should you ever require assistance, you only need to contact us direct 1300 793 417 and we will only ever be too happy to assist you! Thank you again for reaching out to us. Please take care of yourself and ensure you stay safe during this time. Kind Regards, The Woolworths Mobile Team