Read also:
holden viva automatic transmission problems aldi expressi coffee machine review bob jane taren point trading hours hotondo homes price list 2020 george foreman mix & go blender racv emergency home assist review
Woolworths Mobile Questions & Answers
468 questions from our users
Infinity at Cuttageeasked
Hi, this morning I activated my Woolies $30 sim and received an email saying my mobile is up and running - problem is I can't receive calls or texts. No-one can get through to me, says my number is not connected! I've used a family member's phone to call myself to check, won't let me get text messages either. But I can call and successfully send texts, just not receive anything. HELP!! The fact there is no support is beyond frustrating. Really wishing I hadn't changed to them.
Odd thing is I can't see a 4G or 3G icon on phone like I used to with my other carrier.
What can I do? I've emailed their "support" and an auto reply message came through it could take 3-5 working days to answer. Crap!
Any help please?
1 answer
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.
We have sent you a private message via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
Michael R.asked
HI
I purchased a 365Day Prepaid plan and the SimCard came with an Expiry of the 04/22. I have 2 questions:
1. Is there a timeframe/expiry of when i need to activate/port the number from another supplier from the date of receiving the sim card in the mail?
2. Does the 365Days start counting from the date of activation or the date of when the Sim Card arrived in the mail?
Thank you
Mick
1 answer
Darren M.Woolworths Mobile
Hello Michael,
Thank you for taking the time to contact Woolworths Mobile.
As per our T&C's you must activate the service within 6 months after purchase or before the sim expiry date, whichever comes first.
In this instance, the fact your sim card has advised an expiry date of 04/22, you will still be able to activate this sim card up until the date advised.
Also, the 365 Long Expiry sim card will only start counting from date of activation.
Please be advised you can also contact us directly 1300 793 417, our hours of operation are Mon - Fri 9 am - 5 pm & Sat 10 am - 4 pm (AEST).
Kind Regards,
The Woolworths Mobile Team
Lin999asked
Hi, I am interested on buying the woolworths offer sim plan 30gb for $10 which will end on 5 may..if I buy today and activate on June 2020, can I still get the 30gb for the first month? Thanks
1 answer
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths 'Mobile.
And yes that is correct.
If you purchase the sim card before the end of the promotion it will definitely still be available, again our sim cards have a 6 month expiry period.
Kind Regards,
The Woolworths Mobile Team
Lisa H.asked
Hi
I have the S10+ and have just purchased a new Samsung watch does Woolworths do the Sim card to go into the watch that's the same number as my phone?
1 answer
Darren M.Woolworths Mobile
Hello Lisa,
Thank you for taking the time to contact Woolworths Mobile.
At this point in time, we do not offer the soft sim or esim facility for your watch, meaning we do not provide that option right now.
Should you require any further assistance please reach out.
Kind Regards,
The Woolworths Mobile Team
Gazzaasked
How come as soon as I sign up for Woolworths Mobile, put my SIM card in, and activate it, that my phone will not make calls or send SMS due to "not being registered on the network"? I know I am in a good connection area, so what is causing this?
1 answer
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.
We have sent you a private message to you via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
SEHasked
I have an existing woolie mobile account with 2 sim cards for my children. I would like to buy the S20 plan for myself and bring my Telstra no across. Can I do it? I have seached the website but can't find a ph no to call that actually has a person to talk to.
3 answers
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.
Yes, that is correct you can port your number across (provided it would be onto a new service). As you cannot port a number into an already existing account.
Please contact us directly at 1300 793 417, our hours of operation are Mon - Fri 9 am - 5 pm & Sat 10 am - 4 pm (AEST).
Kind Regards,
The Woolworths Mobile Team
Can you please define new service? Can I set up another Woolies account? Or can I change the details on the current children's account to my husbands phone number?
Darren M.Woolworths Mobile
New service as in, it cannot currently be active.
For example, your Children's current account is active, making you unable to port your existing number from your previous provider onto the current service.
You can, however, purchase a new starter pack and activate that sim card as a new service.
During activation, it will ask, would you like a new number or would you like to bring a number.
We have sent you a private message to your inbox via Product Review.
Kind Regards,
The Woolworths Mobile Team
Urszasked
Hi,
I’m new to Woolies Mobile, only a few days in and have noticed that it’s taking my data when I’m connected to the wifi. It takes my data when I’m not even using my phone.
Can explain please why is this happening...
Thanks Ursz
1 answer
Darren M.Woolworths Mobile
Hello,
Thank you for taking the time to contact Woolworths Mobile.
Have you ensured you have turned off your mobile data?
We have sent a private message to your inbox via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
Karenasked
Dear Woolies. How can i buy you prepaid product when your reviews are attrocious? How can you gaurantee that my phone number will be ported quickly and that if i need service i will be able to expect to get a customer service representative to help in a timely fashion? Why are your resolutions hidden? Are you not concerned? Please reply and tell me why I should be reassured to try your product. Thanks
1 answer
Darren M.Woolworths Mobile
Hello Karen,
Thank you for taking the time to contact Woolworths Mobile.
We really appreciate you contacting us providing your feedback.
Our resolutions are discussed in private with our customers due to privacy as their safety and security we do not like there personal details displayed in an open forum., hence we resolve their concerns in private.
When porting a number from a previous provider, there are many factors that contribute to porting issues i.e (all details would need to be correct and match that of your previous provider, as we are the gaining provider we do not own your service number hence all requests even rejections are performed via your previous provider).
Also as a consumer, you have every right to try any product you like.
As we are unsure exactly which product you would like to try, given our Prepaid plans vary from 30-day expiry to 150-day expiry also our cheapest plan is $10.00.
We would love to have you try some of our great offers at the moment, Karen which can be viewed on our website: https://mobile.woolworths.com.au/
Please be advised should you require any further assistance, feel free to reach out directly on 1300 793 417, our hours of operation are Mon - Fri 9 am - 5 pm & Sat 10 am - 4 pm (AEST).
Kind Regards,
The Woolworths Mobile Team
Allanasked
I have a Samsung s10 on a woolworths plan. Does this plan support a esim on the network as I'm contemplating to purchase a Samsung LTE smart watch. Thank you :)
2 answers
Hi Allan - sorry I have no idea. I’m still waiting for Woolworths to activate my normal sim for an S20 for over a week now. May have to check with their customer service team.
Darren M.Woolworths Mobile
Hello Allan,
As per our previous conversation 3 days ago with you, we again do not support the esim facility.
Kind Regards,
The Woolworths Mobile Team
Williams E.asked
I have a Virgin prepaid SIM card in my phone. Virgin mobile will stop mobile service next month May 2020. Can Woolworth install a new prepaid SIM card in my mobile with my same number right away. or Do I have to ask Virgin permission first to use the same number? Does it really matter as they will disappear anyway.
1 answer
Darren M.Woolworths Mobile
Hello,
We have sent you a message to your inbox via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
Allan Sasked
I have a Woolworths SIM card can the Woolworths plan support esim on my iPhone XS Max
1 answer
Darren M.Woolworths Mobile
Hello Allan,
Thank you for taking the time to contact Woolworths Mobile.
We are sorry to advise our service does not support esim.
Should you require additional support, please reach out directly on 1300 793 417.
Kind Regards,
The Woolworths Mobile Team
Allanasked
I have a Samsung s10 on a woolworths plan. Does this plan support a esim on the network as I'm contemplating to purchase a Samsung LTE smart watch. Thank you :)
1 answer
Darren M.Woolworths Mobile
Hi Allan,
We have sent you a private message your inbox via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
Cranky Aliceasked
Just changed to Woolworths and intermittently unable to send texts. Especially today the issue has been terrible. I’ve been able to send texts to same person and at others receive delivery error for same person. This provider is a scam.
1 answer
Darren M.Woolworths Mobile
Hello,
We have sent a private message to your inbox via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
Sueasked
I use to be able to send mms but now I can’t. I have put in the APN again. Still doesn’t work. I have the oppo Renzo z 2
Ashasked
Hi.
I have just received my new phone and sim from Woolworths mobile. I ported my number from telstra. My new phone is not receiving any calls or texts. Also I cannot login to Woolworths mobile. Any assistance would be great.
1 answer
Darren M.Woolworths Mobile
Hello Ash,
We have sent you a private message to your inbox via Product Review.
We look forward to your response.
Kind Regards,
The Woolworths Mobile Team
Joshasked
I havejust brought 30 starter pack and it won't let me activate
1 answer
Darren M.Woolworths Mobile
Hello Josh,
We have sent you a private message to your inbox via product review.
Kind Regards,
The Woolworths Mobile Team
Diveshasked
Hi I purchased $10 prepaid SIM from Woolworths on 26 March. But the SIM is not activating. While entering SIM number of woolworths activation portal getting mssg that "The SIM number you have entered is invalid. Please check the number and try again." please help
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Divesh,
Thank you for raising this concern with your Woolworths Mobile SIM.
We have sent you a personal message via product review in order to have this matter resolved.
We look forward to hearing from you.
Kind Regards,
- Woolworths Mobile Team.
HAMasked
Does the 1GB Mini prepaid plan have voicemail and if so what is the maximum length (time) of the greeting message I can put in for callers?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Ham,
Thank you for your enquiry. Yes, Woolworths Mobile has a Voicemail System that does include making your own Greeting which can be up too 15 seconds.
Kind Regards,
- Woolworths Mobile Team.
Julieasked
My SIM is faulty. After calling customer service, they suggested I purchase a SIM and change my SIM in the app. However, when I go to do this the only option is to change my phone number as well.
I want to keep my old number and need to change the SIM as it is faulty. Is there any way of doing this?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Hi Julie,
You can certainly perform a SIM swap and keep your same number via the Woolworths Mobile application.
All you need to do is follow the below steps.
Log in to the Woolworths Mobile Application.
Tap on options.
Tap on Change SIM card.
Enter the new Serial number.
Tap on Change SIM.
Then your new SIM will become active with your existing mobile number.
If you require further assistance please give us a call directly on 1300 793 417. We are available from the hours 9 am to 7 pm AEST Monday to Friday.
Kind Regards,
- Woolworths Mobile Team.
Robert.casked
I’ve already paid for a plan with handset and havent recieved it and have no idea when I’m getting it! And I can’t contact anyone to sort it out
7 answers
Me too. I only lost $10 but I would go to your bank an put a stop on direct debit or your credit card ( best to do it in person) after informing Woolworths of your reasons by email or whatever. I did it to cancel Fitness First - another dodgy operator. If anyone needs to stop things, go inside an actual bank and make them fill in a direct debit revoked order from.
Then if the store manager can’t come to a resolution, you can appeal to ACCC. I’d try to appeal to common sense first.
You are protected under the Consumer regulation in australia- don’t listen to b/s about guarantee/ warranted . Within 12 months period, you expect product to work as intended ? Your statutory rights)
Good luck
I couldn’t get anyone either - that’s why I buy things with store front or decent tech support. This was a gift but I withdrew and transferred the number. I only did prepaid month to month
Sigh...ok thanks for your suggestion.will go to bank cheers
Other Mobile Phone Service Providers
Moose Mobile
4.7(1,429)C Mobile
4.7(263)Pennytel
4.4(776)Hive Mobile
4.6(106)Hello Mobile
4.0(117)Vaya
3.7(2,486)Mate Mobile
4.3(25)Internode NodeMobile
5.0(1)
Other Mobile Phone Service Providers
Moose Mobile
4.7(1,429)C Mobile
4.7(263)Pennytel
4.4(776)Hive Mobile
4.6(106)Hello Mobile
4.0(117)
Related Articles
Tips for Choosing a Mobile Plan and Service Provider
Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.
Wendy Z.Feb 21, 2020Best Internet & Mobile Phone Service Providers in 2020!
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Wendy Z.Nov 22, 2022
Listing monitored by Woolworths Mobile representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.