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Woolworths Mobile Questions & Answers (page 3 of 24)
477 questions from our users
Abbyasked
I entered my email wrong when trying to activate my prepaid sim so now it's not working. Please help me change the email
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Abby, thank you for raising this concern when signing up with Woolworths Mobile.
We have sent you a private message in order to have your email address updated.
Kind Regards,
- Woolworths Mobile Team.
SilverFoxasked
I am trying to activate my woolworths pre paid mobile sim ca4d have filled out all questionaire id etc but when I keep requesting sms code it doesn’t arrive
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Silverfox,
Thank you for raising this feedback regarding your attempt to port across a mobile number to Woolworths Mobile.
If you still require assistance one of our team members can complete the activation/sign up over the phone. Please give us a call us on 1300 793 417, we are available from the hours 9 am to 7 pm AEST Monday to Friday.
We look forward to hearing from you.
Kind Regards,
- Woolworths Mobile Team.
lannie85asked
I bought a Woolworths SIM card for my son it’s a kids one.
It says to enter your activation number it’s the right number but it says incorrect number
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Lannie85,
Thank you for raising this feedback. If you are attempting to activate a Woolworths Mobile SIM card all you need to do is enter your 9 digit SIM serial number using the link below.
https://mobile.woolworths.com.au/activate
The 9 digit number will begin with the number 4 and end with the letter N.
If you require further assistance please give us a call us on 1300 793 417, we are available from the hours 9 am to 7 pm AEST Monday to Friday.
Kind Regards,
- Woolworths Mobile Team.
Lynette Westonasked
I need to call Czech Republic Airlines. I have purchased $30 add on which covers international calls to Czech Republic but when I call the 'voice' says I have insufficient funds to make the call. What do I do now? Does the add-on need to be activated somehow?
5 answers
Sounds like you should contact woolies mobile directly to resolve
Woolworths Mobile TeamWoolworths Mobile
Dear Lynette,
Thank you for your enquiry. We have sent you a personal message via product review.
We look forward to your response.
Kind Regards,
- Woolworths Mobile Team.
No idea where to look for personal message!! Just want an answer to why I cannot call Czech number when I have paid for $25 add-on which has Czech Republic on the list, in addition to the $5 add-on which I initially would solve the issue. Could a person please contact me and also refund the $30 to my account.
Gen B.asked
Purchased a Woolworths sim to use in my Telstra prepaid dongle. Have inserted it but the dongle screen says non telstra sim detected. My ipads SEEM to connect to the dongle but when trying to use the internet there is no connection to the internet even though the wifi symbol indicates connection. No data has been used so definitely not connected to internet.
4 answers
Did you restart your ipad?
Yes, have restarted and done a soft reset on it as well. I also pushed the reset button on modem.
Thank you.
Woolworths Mobile TeamWoolworths Mobile
Dear Gen,
Thank you for your enquiry. It seems that your Telstra Pre-paid Dongle may be locked to Telstra.
Woolworths Mobile does use parts of the Telstra network to connect, however, our SIM cards can only be used in an unlocked device. It may be in your best interest to contact Telstra in order to unlock your device.
We sincerely apologise for any inconvenience caused.
Kind Regards,
- Woolworths Mobile Team.
Jude B.asked
Are the phone network locked so if I used another providers simcard it would work?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Jude,
Thank you for your enquiry, we sincerely apologise for the delay in response.
All Woolworths Mobile Devices are unlocked. This means you can use any providers SIM in our devices purchased from the below website.
https://mobile.woolworths.com.au/
Kind Regards,
- Woolworths Mobile Team.
Ozieasked
I just bought a mobile phone over the counter at Wollies. It comes with a vodafone sim card. I have done some shop around and come across with some other more interesting deals from others providers. Are the mobiles phones sold by Wollies over-the-counter, 1 payment off you go locked? Do I have to pay unlocking fee?
Thank you for any info.
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Ozie,
Thank you for your enquiry. Woolworths Mobile is a stand-alone Telecommunication provider. If you have an enquiry regarding a Vodafone device purchased in a Woolworths Supermarket feel free to contact the relevant department using the link below.
Kind Regards,
- Woolworths Mobile Team.
Ran Dogasked
Can you move into the esim market? Would be a game changer
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Ran Dog,
Thank you for the feedback, this is something that we are looking into adding in the future.
Kind Regards,
- Woolworths Mobile Team.
Chanel L.asked
hello I've just purchased a new woolworths phone.. and want to change the nominated phone number.. help!
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Chanel,
We would love an opportunity to look into making changes to your mobile number. If you still require assistance please give us a call directly on 1300 793 417. We are available from the hours 9 am to 7 pm AEST Monday to Friday. And on Weekends 10 am to 4 pm AEST. Or join us via our live web-chat service within the hours.
We look forward to hearing from you.
Kind Regards,
- Woolworths Mobile Team
Bryz S.asked
Hi. I'm trying to activate a sim using an international passport but it can't confirm my identity. I'm sure I entered my information correctly as I have my passport here with me. How can we go about this?
2 answers
Sorry mate, probably won’t accept foreign passport.
Woolworths Mobile TeamWoolworths Mobile
Dear Bryz S,
Thank you for raising this feedback. We have sent you a direct message via product review.
Kind Regards,
Woolworths Mobile Team.
Thanks InAdvanceasked
I'm interested in purchasing a Telstra iPhone 7 or a Telstra Prepaid Apple iPhone 6S from Australia Post.
Will I be able to use a Woolworths SIM card on either of those phones?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Thanks InAdvance,
Thank you for your enquiry. Our Woolworths Mobile SIM cards can only be used in an unlocked device. If these devices are unlocked our SIM card will work. However, if the device is locked our SIM card will not work.
For more information please read a review our device guides.
https://mobile.woolworths.com.au/content/dam/Woolworths/Mobile/Legals/DeviceGuidelines/Device%20Guidelines.pdf
Kind Regards,
Woolworths Mobile Team.
Nerrylasked
My daughter has an iPhone and we bought her a Woolworths sim ( we activated sim ) and it just says no service, can’t text or call her unless it’s on wifi
1 answer
Sorry mate you done your money. Complain to WW, for all the good it will do. I did and I got no satisfaction.
Lisa H.asked
If my 365 day plan says it expires on the 15th of April 2022. Do I just have to activate it before then so that I don’t lose the plan offer? I don’t want to activate it until mid February 2020.
3 answers
If you have successfully confirmed your identity, I tried several times different ways, no good. My advice go somewhere else, even Optus.
How come you couldn’t confirm identity? Did they fix it?
Woolworths Mobile TeamWoolworths Mobile
Dear Lisa,
Thank you for your enquiry regarding your 365 day Pre-paid starter pack.
All you need to do is activate the SIM card before the 15th of April 2022. For example, this means if you activate it on the 14th of April 2022 you will still have the 365 day expiry as you activated the SIM before the actual SIM card expiry date.
Kind Regards,
- Woolworths Mobile Team.
Trent B.asked
My international roaming is activated and i cannot make calls even with full reception, how can i resolve this?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Trent,
If you are unable to make or receive calls after activating your international roaming add on you would need to review the below troubleshooting steps to ensure you can connect to a network whilst overseas.
For iOS devices:
Settings > Mobile > Select your mobile number > Network Selection > Ensure it is switched on
For most Android devices:
Connections > Mobile networks > Network operators > Select automatically
If you are still unable to connect please connect to the network manually.
For iOS devices:
Settings > Mobile > Select your mobile number > Network Selection > Select from the populated list
For most Android devices:
Connections > Mobile networks > Network operators > Select manually > Select our preferred network provider i the country the customer is in.
Please see the below link for the countries included and the selected networks.
We sincerely apologise for any inconvenience caused.
Kind Regards,
- Woolworths Mobile Team.
Trent B.asked
My international roaming is activated and i cannot make calls even with full reception, how can i resolve this?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Trent,
If you are unable to make or receive calls after activating your international roaming add on you would need to review the below troubleshooting steps to ensure you can connect to a network whilst overseas.
For iOS devices:
Settings > Mobile > Select your mobile number > Network Selection > Ensure it is switched on
For most Android devices:
Connections > Mobile networks > Network operators > Select automatically
If you are still unable to connect please connect to the network manually.
For iOS devices:
Settings > Mobile > Select your mobile number > Network Selection > Select from the populated list
For most Android devices:
Connections > Mobile networks > Network operators > Select manually > Select our preferred network provider i the country the customer is in.
Please see the below link for the countries included and the selected networks.
We sincerely apologise for any inconvenience caused.
Kind Regards,
- Woolworths Mobile Team.
kenzhugeasked
Hi, Just wondering is there a expiry day if you do not activate the plan you will lose it. I mean that Woolworth prepaid $150 Long Expiry Recharge plan.
Regards, Ken
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Kenzhuge,
Thank you for your enquiry. All Woolworths Mobile SIM cards have a relevant date of Expiry Printed on the packaging.
If you need assistance on finding out when your SIM card expires please feel free to contact us directly via our chat service, we are open from 9 am to 7 pm AEST Monday to Friday.
Kind Regards,
- Woolworths Mobile Team.
Geoff T.asked
What frequency does a Woolworths sim use. My friend uses a sim card dongle in his pc and I need to ensure the dongle and Woolworths frequency are compatible
2 answers
You can only use a data sim in a dongle. This is also available from Woolworths as a sim card. Quite cheap compared to others.
Woolworths Mobile TeamWoolworths Mobile
Dear Geoff,
Thank you for your enquiry, you can find out more on what type of frequency your device needs to be by reading the below Device Guidelines link.
Kind Regards,
- Woolworths Mobile Team.
Elisje M.asked
Do I own the handset at the end of the contract or does it have to be returned?
3 answers
Unsure about the handset/phone, i only purchased a sim card.
Yes you own the handset. I renewed my contract as a sim only for a cheaper price. The phone is unlocked.
Woolworths Mobile TeamWoolworths Mobile
Dear Elisje,
Thank you for your enquiry. Yes you certainly do keep your device once your contract period has ended.
Kind Regards,
- Woolworths Mobile Team.
angieasked
I’ve signed up with Woolworths mobile on a $20 starter pack and ported my number over, within an hr my number was ported over but I can’t make calls sms or use internet, my account has a msg that says “recharge in progress” I never had a problem like that. When will my service be up and running? The starter pack comes with 6gb data and unlimited data, shouldn’t the sim work once the port is successful ? This is one bad porting experience. Not happy
3 answers
This is another example of the post sales service falling off the cliff alomg with the promise to add value to your life!
Woolworths Mobile TeamWoolworths Mobile
Dear Angie,
Thank you for raising this concern regards to your service you recently activated. If this issue is still ongoing we would love to have this resolved as soon as possible.
We would love the opportunity to discuss this matter further with you. Please give us a call directly on 1300 793 417. We are available from the hours 9am to 7pm AEST Monday to Friday. And on Weekends 10am to 4pm AEST. Or join us via our live web-chat service within the hours.
We look forward to hearing from you.
Kind Regards,
Woolworths Mobile Team.
I have chatted online and the representative said she has to escalate this issue with tech support and it will take up to 48hrs, which is unacceptable because I’ve paid for unlimited calls, txts and 6gb data and once the ported have successfully ported over, I should have been able to use my service, due to Woolworths mobile mistake, I am without a service from a day up to 2 days. I’m hoping it’ll be fixed by Monday afternoon. Thx for your reply
Joanne N.asked
When is Woolworths mobile getting eSIM?
2 answers
Woolworths Mobile TeamWoolworths Mobile
Dear Joanne,
Thank you for your enquiry regarding eSIMS.
Woolworths Mobile values this feedback. However, we do not have any new plan on adding eSIMS to our service.
Kind Regards,
- Woolworths Mobile Team.
Well that kills the future.
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