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Woolworths Mobile Questions & Answers (page 4 of 24)
477 questions from our users
Lenaasked
I've been trying to port my phone number to Woolworths Mobile for over a month now from Ovo Mobile and it's still coming out as unsuccessful. I receive a text indicating that the reason is due to 'MSN not issued' which I thought was because the details that I've provided you guys wasn't the same as what I supplied my previous provider. However, this is bollocks as the information that I've given has been consistent. I believe that the issue might be due to there not being an option to select 'Ovo Mobile' as a service provider during activation, therefore I have been choosing 'others', and 'optus' as they use the Optus network. I don't know what else can be done, I've reset the sim so many times now, please help. I've been in queue to contact the support team (1300 513 661) for about 15 minutes now, so I thought I'd give this a shot instead and ask here.
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Lena,
Thank you for raising this feedback regarding your number port request. We are sorry to hear about the service you have been receiving.
We would love the opportunity to resolve this matter for you over the phone. Please give us a call us on 1300 793 417, we are available from the hours 9am to 7pm AEST Monday to Friday.
We look forward to hearing from you.
Kind Regards,
- Woolworths Mobile Team.
Kupiakos K.asked
Too many bad experiences and reviews from customers how do you expect people to move to you?
Johnasked
Can I managed two Woolworth prepaid mobile number from one app? ( both number are under my name, one is for my own use, another one is my dad) thanks
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear John,
Thank you for your enquiry regarding your pre-paid service.
You can indeed manage 2 mobile service numbers from the Woolworths Mobile application if of course they are both already linked to the same account.
If you have any further enquiries on this, please do not hesitate to give us a call directly on 1300 793 417. We are available from the hours 9am to 7pm AEST Monday to Friday. And on Weekends 10am to 4pm AEST. Or join us via our live web-chat service within the hours.
Kind Regards,
- Woolworths Mobile Team.
Kell casked
How do I cancel a mobile account?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Kell,
Thank you for your question on how to cancel a Woolworths Mobile service. We will be sad to see you go.
You can certainly cancel your Woolworths Mobile account with us over the phone. Please give us a call directly on 1300 793 417. We are available from the hours 9am to 7pm AEST Monday to Friday. And on Weekends 10am to 4pm AEST.
We look forward to hearing from you.
Kind Regards,
- Woolworths Mobile Team.
Miltasked
can I have two phones on one account with Woolworths mobile
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Milt,
Thank you for your enquiry.
A customer with a Woolworths Mobile account can only have 1 device linked to 1 mobile service number. If you wish to have 2 devices you would need to have 2 mobile service numbers linked to the account.
If you need assistance applying for a new plan, one of our friendly customer service agents can assist over the phone. Please dial 1300 513 661 our lines are open from 9am to 7pm Monday to Friday AEST, and on Weekends 10am to 4pm AEST. Or you can add your desired plan to your cart online and check out as a new or returning customer using your log-in details.
Kind Regards,
- Woolworths Mobile Team.
Dianeasked
Can I Upgrade my cell phone without waiting until the end of my current plan?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Diane,
Thank you for your enquiry. Generally speaking, you can upgrade your handset at any time of your contracted period. However, in order to upgrade, you would need to pay off your current handset Early Termination Charge (ETC) + any open invoices.
If you would like more information specific to your account, please contact us directly via our website https://mobile.woolworths.com.au/ our webchat is available from 9am to 7pm AEST Monday to Friday. And on Weekends 10am to 4pm AEST.
Kind regards,
- Woolworths Mobile Team.
Salseneckiasked
how to set up voicemail? what is the pin number?
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Salsenecki,
Thank you for your enquiry regarding voicemail. Our default password is 366101.
To enable/disable your voicemail, simply login to your 'My Account' or the Mobile Application, go to 'Settings' then 'Voicemail' and select enable or disable. Disabling allows you to prevent calls from being forwarded to your voicemail and will also stop the SMS alerts that notify you of new messages. It won't impact any messages already saved to your voicemail service. You still be able to access your voicemail by dialling 101 even if you choose to disable it here.
Kind regards,
- Woolworths Mobile Team.
Parnika M.asked
Hi when are you guys getting eSim
Claireasked
Hi I just recently got a plan/sim with Woolworths but it said that I had to wait 10 days to get the unlimited calls and texting. How do I know when I have that? I messaged my Mum today as its the 10th day (not including the day we set it up) and it sent through does that mean I have my calls and texting now? Or how do I know
1 answer
Woolworths Mobile TeamWoolworths Mobile
Dear Claire,
Thank you for your enquiry regarding your Woolworths Mobile service you recently activated.
We would love the opportunity to discuss this matter with you further. We have sent you a personal message, we look forward to your reply.
Kind regards,
Woolworths Mobile Team.
Ramakrishna B.asked
Hi Team,
I observed calls are going to 61141 number with out my knowledge.Could you please let me know why calls are going?
I can see this information in mobile app Usage Details .I try to reach customer number 1300101234 but no luck.
2 answers
The number is on their website somewhere in the complaint process
Woolworths Mobile TeamWoolworths Mobile
Hi Ramakrishna,
Thank you for your enquiry. The number 614141 is your voicemail. If you are dialling 141 to check your voicemail you will see this number in your usage history via the Woolworths Mobile application.
If you would like further information on viewing your usage history please see the link below to our FAQs page.
https://mobile.woolworths.com.au/support/faqs
Kind Regards,
- Terry
Timasked
How do i contact someone? I called the woolworths mobile number and it will not allow me to speak to an actual person. I Have a few questions about upgrading as I'm at the end of my contract but this lack of support is leaning me towards cancellation of my account. Frustrating!
2 answers
You don't... From my experience.
After trawling through their FB page, and their website, I seen a 1300 posted by their social bots somewhere in the FB comments, and after a deep dive on the WWM website, hidden deep within their "Legals" page you will stumble across their "complaint handling policy" (oh the hypocrisy). Do yourself a favour and do not read a word of it other than the part with the same 1300 being dished out on FB... Different to the one they give here.
Ps: try not reading anything in the Legals page, it will only anger you. They do the opposite of what they claim, the real scary thing is that they seem to be completely obviously about it!
Theresia T.Woolworths Mobile
Dear Tim
Please provide us with your best contact number and time to call. We will get someone from our Team to reach out to you. Alternatively to can email [email protected] or calll 1300 793 417 Regards Woolworths Mobile team
keeplachlanasked
I have just put a $10 starter kit in my sons new phone. I want to do a $20 recharge and get the 18gb for hhow do i do this?
1 answer
Adam W.Woolworths Mobile
Hi Keeplachlan,
Thank you for reaching out via Product Review in relation to activating a Woolworths Mobile PrePaid Starter Pack.
To activate, simply go onto the Woolworths Mobile Website https://mobile.woolworths.com.au click "activate" and select the $20.00 Starter pack and continue through the activation process.
If you require assistance on the day use web chat for assistance and our Customer Care Team will be happy to assist.
We look forward to connecting you to the Woolworths Mobile Network!
Kind Regards
Woolworths Mobile
Kevvieasked
how do i extend the message bank ring time on my phone
1 answer
Adam W.Woolworths Mobile
Hi Kevvie,
Thank you for posting via Product Review in relation to your Woolworths Mobile Account and we can confirm all voicemail settings can be enabled, disabled or reset via the Mobile App.
Our Customer Care Team is readily available via webchat on the Woolworths Mobile Website https://mobile.woolworths.com.au, email us Customer Care Team at [email protected] or call us 1300 101 234 and follow the prompts to Mobile.
We this assists in resolving your concerns and we look forward to keeping you connected to the Woolworths Mobile Network!
Kind Regards
Woolworths Mobile Team
Joel F.asked
Hello,
I have a Galaxy S10e and have been using it for about 6 months now. Is there a way I can Trade or upgrade my galaxy S10e to a regular Galaxy S10 or S10+ reasonably easily?
Thanks,
Joel
1 answer
Adam W.Woolworths Mobile
Hi Joel,
Thank you for choosing Woolworths Mobile and for posting via Product Review.
There is an option to re-contract onto a new 24 or 36 Month Post Paid Handset plan, however, the remaining unpaid handset payments would apply to your next invoice for your previous commitment.
Should you require more information or assistance our Customer Care team is available via webchat on the mobile website, email [email protected] or call 1300 101 234 and follow the prompts to Mobile.
We look forward to keeping you connected to the Woolworths Mobile Network!
Kind Regards
Woolworths Mobile Team
Kalasked
Hi,
If I go for a plan in Woolworths mobile plan,whether can I get a locked phone or unlocked phone?
luckyjenasked
I just purchased a $20 pre-paid sim however I tried to activate it on your site and it seems that I need to provide my credit card details? Is it necessary?
1 answer
Adam W.Woolworths Mobile
Hi Luckyjen,
Thank you for reaching out to Woolworths Mobile via Product Review.
We can confirm all Pre Paid Woolworths Mobile Starter Packs require a saved credit/debit card to activate the SIM and for automated recharges.
Once your service has activated, your payment details can be removed once logged into the Mobile App or My Account on the Woolworths Mobile Website.
Should you require more assistance please contact our Customer Care team via webchat in the App or website, email [email protected] or call 1300 101 234 and follow the prompts to Mobile.
Kind Regards
Woolworths Mobile Team
Judith Dasked
Hi, I have been a long term woolworths customer. I cancelled a mobile plan in Feb this year however, I am in urgent need of reactivating my old number to have access to that number again. Have web chatted and phoned but am getting inconsistent information. Surely there is a way to reactivate an old service?
1 answer
Adam W.Woolworths Mobile
Hi Judith,
Thank you for taking the time to reach out to Woolworths Mobile via Product Review.
We have sent you a private message so we can contact you and discuss this matter further.
We look forward to speaking with you and seeing what can be done in relation to your Woolworths Mobile Account.
Kind Regards
Woolworths Mobile Team
Albertasked
contract ended what now
1 answer
Adam W.Woolworths Mobile
Hi Albert,
Thank you for reaching out via Product Review in regards to your Woolworths Mobile Account.
If your Post Paid Plan is now over and you are still connected to the network, there are options to move onto our current Post Paid Plans via the Woolworths Mobile Website https://mobile.woolworths.com.au
Simply select the plan size which suits (and handset if required) the log in as a returning customer and continue through the application process.
We recently introduced a new options to move a Post Paid Plan onto a Pre Paid Account and should you require more information please call our Customer Care Team on 1300 101 234 (follow the prompts to Mobile), email [email protected] or webchat via the Woolworths Mobile Website OR Help & Support link in the Mobile App
Kind Regards
Woolworths Mobile Team
Sussasked
Is the coverage 3g or 4g internet when im buying the extra small plan with a phone?
2 answers
4g not great coverage good deal if not congested area
Adam W.Woolworths Mobile
Hi Suss,
Thank you for reaching out via Product Review in relation to our Woolworths Mobile Networks.
Smartphones are only as smart as the network they're on and that's why Woolworths Mobile uses parts of Telstra's 4G and 3G network, covering over 23 million Australians*. That's an incredible 1.59 million square kilometres of coverage.
For a more detailed view of our network coverage for 3G and 4G Networks, please use the Woolworths Mobile Website https://mobile.woolworths.com.au/coverage and change mode from Standard to Detailed, please note, the coverage disclaimer also on this page.
Should you require more information or assistance please reach out to our Customer Care Team via webchat (Mobile App or Website), email [email protected] or call us on 1300 101 234 and follow the prompts to Woolworths Mobile.
Kind Regards
Adam
Toph A.asked
Are there any plans for getting WiFi calling on Woolworths Mobile?
Since there have been recent "upgrades" to the local Telstra tower, our service has deteriorated greatly to the point in only having certain areas within the house where we can make and receive calls.
WiFi calling would improve our experience exponentially.
1 answer
Adam W.Woolworths Mobile
Hi Toph A.
Thank you for reaching out via Product Review in regards to our Woolworths Mobile Network.
As Woolworths Mobile operates its own network which uses parts of Telstra 3/4G lines for connection, at this stage we are unable to access WiFi calling.
Should you require more information please reach out to our Customer Care Team on 1300 101 234 following the prompts to Mobile, email is at [email protected] or webchat on the website or Mobile App.
Kind Regards
Adam
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