Worldcare Travel Insurance Questions & Answers (page 2 of 3)

Hi Jan, that's correct. On Page 9 of our PDS (https://travel.worldcare.com.au/worldcare/File/Download?docType=PDS), a rental vehicle means a campervan/motorhome that does not exceed 4.5 tonne, a sedan, coupe, hatchback, station-wagon, SUV, four wheel drive or mini bus/people mover rented from a licensed motor vehicle rental company or agency. Regards, Anthony.

Hi, this depends on the situation - see our PDS here https://travel.worldcare.com.au/File/Download?docType=PDS on page 57. Regards, Anthony.

Hi - there isn't an 'age penalty' as such, but your age will determine the premium based on risk factors etc. Feel free to get a quote at https://www.worldcare.com.au/travel-insurance/ Regards, Anthony.

Hi, thanks for your comment. This really does depend on the situation (who the family member is, if they live in Australia/New Zealand, etc). It's best to call our team on 1800 008 614 as they would have this information at their fingertips. Regards, Anthony.

Hi Jenny, thanks for the query - it's best to call our team on 1800 008 614 as they would have this information at their fingertips. Regards, Anthony.

Hi Liz, thanks for the query. It does depend on the situation. Page 33 of the Product Disclosure Statement (http://www.worldcare.com.au/Images/ProductDisclosureStatement.pdf) says c] If, during your Journey, your Travelling Companion or a Relative of either of you: • dies unexpectedly; • is disabled by an Injury; or • becomes seriously Sick and requires hospitalisation (except arising out of a Pre-existing Medical Condition), we
will reimburse the Reasonable additional cost of your return to Australia. We will only pay the cost of the fare class you had planned to travel at. Otherwise, please contact the call centre on 1800 008 614 and they would have this information at their finger tips. Regards, Anthony.

Hi, thanks for your comment. It's best to contact our call centre or email them (details here as they would have this information at their fingertips. Having said that, buying 2 comprehensive individual policies does include rental excess but read the PDS for more details. Regards, Anthony

Hi Berny - I've just checked the Worldcare Purchase path and I could go back to 1931 - however, there will be an age loading applied. Have another try on the website, or call 800 008 614 if you are still having problems. Regards, Anthony.

Hi, thanks for the question. Premiums do vary across particular circumstances and I can't provide comment on your particular case - however, the call centre will be able to help - 1800 008 614. Regards, Anthony.

HI Luka - I'm not sure if any travel insurance policy would cover you for this scenario as they normally cover for leisure travel. I'd suggest contacting your employer to see what their other employees have. Regards, Anthony.

Hi Helen, thanks for the question - yes we do, see more http://www.worldcare.com.au/travel-insurance/compare-our-plans/frequent-traveller-international-insurance/. If you have further questions, please call our customer service line on 1800 008 614. Regards, Anthony.

Hi, our customer service line would have this information at their fingertips - please call 1800 008 614 and they will be able to help you out. Cheers, Anthony

Hi Nikki, thanks for your question - if you contact the call centre on 1800 008 614 they will be able to tell you as they would have this information on hand. Regards, Anthony

Hi, it's best to call our customer support number on 1800 008 614 to find out as they would have this information at hand. Regards, Anthony

Hi Lauren, thanks for the question. For specific questions like these, it's best to call the Worldcare number on 1800 008 614 as they would have the most up to date information regarding cover types. Regards, Anthony

Hi Michael, thanks for your question. I'll need to investigate this and will get back to you. Regards, Anthony

Hi Michael, after following up, for specific questions like these, it's best to call the Worldcare number on 1800 008 614 as they would have the most up to date information regarding cover types. Regards, Anthony

Hi there,

If I understand your question correctly, the answer is no, you are not required to hold a return ticket back to Australia. We cover a 'journey' and that's defined as leaving your home and coming back to your home. I've pasted the relevant section from the PDS below and would suggest ringing our call centre on 1800 008 614 if you'd like to clarify further.

Kind regards, Tegan - Worldcare Travel Insurance

Who can purchase this policy?
Cover is only available if:
• you are a Resident of Australia; and
• you purchase your Policy before you commence your Journey; and
• your Journey commences and ends in Australia.
For temporary residents of Australia cover is available under Plan A (Comprehensive) only, however:
• you must purchase your Policy in Australia before you commence your Journey; and
• your Journey must commence and end in Australia.

Hi Jack,
Heather's right - your best bet is to give our Travel Insurance Sales Team a call on 1800 008 614 to discuss your travel insurance options to Lebanon and confirm what will and won't be covered on your trip. They'll be able to answer any questions you have.
Kind regards,
Tegan - Worldcare Travel Insurance.

Hi there, thanks for your question. I've provided the relevant sections of the Worldcare Product Disclosure Statement below. I hope this helps answer your question.

For the full PDS, see here: http://www.worldcare.com.au/Images/ProductDisclosureStatement.pdf

If you'd like any further clarification or have any other questions, feel free to give us a call on 1800 008 614 and we'll be happy to help.

Kind regards,
Tegan - Worldcare

Who can purchase this policy?
Cover is only available if:
• you are a Resident of Australia; and
• you purchase your Policy before you commence your Journey; and
• your Journey commences and ends in Australia.

For temporary residents of Australia cover is available under Plan A (Comprehensive) only, however:
• you must purchase your Policy in Australia before you commence your Journey; and
• your Journey must commence and end in Australia.

Cover for temporary residents of Australia temporarily travelling Overseas
Cover is automatically available (but excludes cover for any pre-existing medical conditions other than those listed under Step 3 "Medical conditions automatically covered (some restrictions apply within this step)" in the section headed "Pre-existing Medical Conditions") under Plan A (Comprehensive) to temporary residents of Australia temporarily travelling Overseas and who, at the date the Certificate of Insurance is issued:
• are aged 74 years and under; and
• hold a return ticket to Australia; and
• have a Home address in Australia to which they intend to return, and
• hold a current Australian visa which will remain valid beyond the period for their Journey.

Under Policy Section 1 “Overseas Emergency Medical Assistance”, if you Injure yourself or become Sick and it is necessary to repatriate you or your remains, we will at our option pay the lesser of the cost of returning you to your Home in Australia, or to the international airport nearest to where you normally live Overseas. At that point, you will be responsible for all further costs, and cover under all Sections of the policy will end.

Please note unless you meet the eligibility criteria, you will not have cover under this product.

Hi there,

Thanks for your question. In general, yes Worldcare's comprehensive policy covers you for claims arising from riding a motorcycle. However, terms, conditions, limits and exclusions do apply, so read the Product Disclosure Statement (PDS) carefully (available here http://www.worldcare.com.au/Images/ProductDisclosureStatement.pdf) before you make a decision. I've included some information from the PDS below.

Firstly, our definition of a motorcycle is: any two-wheeled or three-wheeled motor vehicle with an engine displacement greater than 50cc.

Be aware that we will not pay a claim that arises from you being in control of a motorcycle without a current Australian motorcycle licence or you are a passenger travelling on a motorcycle that is in the control of a person who does not hold a current motorcycle licence valid for the country you are travelling in.

I hope this helps answer your question. If you'd like any more information or explanation, please call 1800 008 614 and we'll be happy to help.

Kind regards,
Tegan - Worldcare Travel Insurance.