Worldcare Travel Insurance Questions & Answers (page 3 of 3)

Hi Alines,

Yes. In general, wintersports such as skiing and snowboarding are covered under Worldcare's comprehensive travel insurance policy. However, terms, conditions, limits and exclusions apply. For example, off-piste skiing, heli-skiing, ski acrobatics and aerial skiing are excluded. Full details are available in the Worldcare product disclosure statement (particularly pages 35 and 36) which is available here: https://www.worldcare.com.au/Images/ProductDisclosureStatement.pdf I hope this answers your question. If you'd like further clarification or have any other questions, call us on 1800 008 614 and we'll be happy to help.

Kind regards,
Tegan - Worldcare.

Hi Giulianna,

I've included some information based on Worldcare's product disclosure statement below, which explains what to do if you become ill or are injured while travelling. Basically, you should go to the doctor of your choice first and let us know about it as soon as possible. I hope this answers your questions. If you'd like further clarification or have any other questions, please call us on 1800 008 614 and we'll be happy to help.

Kind regards,
Tegan - Worldcare.

Overseas hospitalisation or medical evacuation:
For emergency assistance anywhere in the world at any time, Worldcare is only a telephone call away. A list of our contact phone numbers from each country is available here The Worldcare team will help with medical problems, locating the nearest medical facilities, your evacuation home, locating the nearest embassies and consulates, as well as keeping you in touch with your family and work in an emergency. If you are hospitalised, you or a member of your travelling party MUST contact Worldcare as soon as possible. If you do not, then to the extent permissible by law, we will not pay for these expenses or for any evacuation or airfares that have not been approved or arranged by Worldcare. If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000 you MUST contact Worldcare. Please note that we will not pay for any hospital or medical
costs incurred in Australia.

You can choose your own doctor:
You are free to choose your own medical adviser or we can appoint an approved medical adviser to see you, unless you are treated under a Reciprocal Health Agreement. You must, however, advise Worldcare of your admittance to hospital or your early return to Australia based on written medical advice. If you do not get the medical treatment you expect, Worldcare can assist you.

Hi Steve,

Thanks for your question. The answer, in short, is yes.

Worldcare Travel Insurance policies cover your cancellation fees and lost deposits for travel (including cancelled flights) and accommodation arrangements that you've paid in advance and can't recover in any other way if your journey is cancelled or shortened at any time through circumstances neither expected nor intended by you and outside your control.

For more detailed information on Worldcare's inclusions and exclusions, read the Product Disclosure Statement at http://www.worldcare.com.au/Images/ProductDisclosureStatement.pdf

Kind regards,
Tegan - Worldcare.

Hi Sharon,

Thanks for your enquiry and interest in Worldcare. Please call us on 1800 008 614 and a member of our friendly team will be happy to discuss your travel insurance needs and see if we can cover your family on your holiday. If you can't call us, please email your contact details to [email protected] and we will call you instead.

Kind regards,
Tegan - Worldcare.

Hi Jennifer

We'd love to help! Give the Worldcare sales team a call on 1800 008 614 from Monday to Friday 9am - 5pm AEST or Saturday from 8am - 4pm AEST and we'll give you a quote for travel insurance for your USA trip.

Kind regards,
Tegan, Worldcare

Hi there,

If you're travelling to Turkey, select Europe as the destination region when purchasing your Worldcare Travel Insurance policy.

If you have any other questions, please call us on 1800 008 614 and we'd be happy to help.

Kind regards,
Tegan, Worldcare

Hi Michael

Thanks for your query. Did you get all the information you need from our Claims department? If not, get in touch with them on 1300 726 087 from Monday to Friday 9am to 5pm AEST or [email protected] any time.

Kind regards

Tegan
Worldcare