Would NOT Recommend. Cannot even attend my online classes. Very laggy and dropped out 6 times during a 1H and 30 minute call. Optus has great value plans but no quality service. No point in having so much data but not being able to make use of it

Every 30 to 60 seconds I get ping spikes of upwards of 2000 to Australian Servers and 50%+ Packetloss. They won't even send a technician out as I "Have Internet"

Beeen trying to have my nbn working for the last 4 weeks no one has any idea what they doing been waiting hours and hours on the phone for no help no answer bad luck just have to wait. If I can get - 5 stars I would

Due to COVID-19 Optus is worse than ever including every other service provider. I can’t even get started with a new SIM card very disappointing. and they won’t take your phone calls unless it’s urgent so I’m done with Optus I would not recommend this services to anyone.

Completely hopeless customer support. Unable to get through to anyone who can help resolve what should be a simple issue. Have been left without mobile coverage for nearly 1 week.

I tried 2 Optus SIM cards and hotspot did not work with any. Hotspot had no issues with same devices and my previous SIM card which was not Optus. I tried to find a solution about it with online technical assistance via messages, phone call and going to a store. None of them knew how to help me and they send me from one person to the other. Some of them it was obvious that they didn't care especially those at the store. I spend 7 hours trying to sort this out without success and then I cancelled my connection on the same say.

Too expensive, terrible customer service, impossible to get the claim number even and none of the stores will help. I am done with Optus for good. Their insurance is a fraud. Do not take it EVER.

I have mobile phone contract with them since September/2018, I can't wait until this September Is coming so I can leave them for ever.

They recharge my service with extra 1 GB for $10 If my data Is finished!!! (You can get 3 GB and unlimited calls & text feom another providers for $10 only)

I called them many times and they said that they can't stop the extra auto-recharge!!

Also, They always charge me late fees but I'm sure I've paid my bills on the due date!!!

Internet down 28 Apr 2020. All lights on modem working as per normal. Tried the turn off and on. Still not working. Tried calling optus support, after 5 minutes of menu's, wait time over 1 hour we cannot help you today and phone hangs up. Tried calling again, and they said to download and use messaging app. Downloaded optus app. Tried to login on app on phone, app said there was a problem and to get thus fixed by logging a fault using the messaging app. So the app i cannot login into, is the app to use to log this fault.
This sums up the lousey service that optus provides.
Is the idea that we can limit problems by not letting people log a problem.
Provide a decent service optus.

Moved from prepaid to postpaid - only way to activate my e-sim card. The upshot is I paid twice for the same service. Optus won't refund duplicate. Says they can't. Unlawful

As long as you dont need call them great. Calling them gets you nowhere and even ordering a new product is painfully. Totally hopless and poorly trained and paid offshore call centre. I don't bother calling now just straight away raise a TIO complaint for any issues.

I signed up with optus about more than a month ago. They have not send a techno yet. Keep on giving me Telstra technician dates which are no shows. Last one rescheduled by optus itself. 4 appointments in a row all no show. Now latest one again rescheduled due to heavy load.Optus has given me a dongle in the interim but it’s frustrating to contact optus to get the dongle recharged or get my internet working. I have raised a complaint with tio let’s see how it pans out. Frustrating at optus snails pace given we have to work from home with kids with no dal connection

My order hasn’t arrived and they haven’t given me any updates. Now they’re saying the phone is out of stock and they can’t match the deal in store. Avoid at all costs.