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Reviews

3.3

232 reviews
5
(92)
4
(46)
3
(13)
2
(9)
1
(72)
  • Value for Money
    3.7 (39)
  • Plan Type
    • Pre-Paid Sim Only (20)
    • Post-Paid Sim Only (9)
  • Customer Service
    3.6 (40)
  • Local Reception
    4.0 (31)
  • Transparency
    3.4 (39)
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issy

issySouth East Queensland, QLD

  • 3 reviews
  • 1 like

Ok service

published

Yomojo coverage was ok, we didn't have any problems at first, but we did experience some bad connections, noises in the background when talking on the phone, internet download was slow. Customer service is great over the phone, and they are very approachable, easy to reach on the phone, and not being left talking to a robot



1 comment
Yomojo
Yomojo M.Yomojo

We appreciate your feedback issy, Cheers!
-Jeff
Yomojo Support

Glennis

GlennisKilsyth South

Great Service / Not A Great App

published

I have been with Yomojo for a month and haven't had any complaints relating to the coverage or availability to use my phone. However, I can't seem to get the app for my mobile to work. It won't accept the password or email I had set up and when I click on 'reset password' it let's me in once then won't recognise me again. The only way to check my usage is to log into the website all the time, which is very frustrating.



5 comments
Yomojo
Yomojo M.Yomojo
Glennis
Glennis

Hi Rachel

Thanks for your comments. I have removed and re-added the app but it didn't work. I have a Samsung galaxy 6 phone.



Yomojo
Yomojo M.Yomojo
  • Verified customer

Terrible customer service.

published

Very poor service and the customer service is shocking i will be leaving yomojo . Not a good experience .

1 comment
Yomojo
Yomojo M.Yomojo
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Betty

Betty

  • 6 reviews

This is amazing

published

Every thing works so fast it was a 5 day shipping and it was so fast to get up and running Yomojo is the best

1 comment
Yomojo
Yomojo M.Yomojo
MrDog

MrDogGreater Melbourne (Outer), VIC

  • 7 reviews
  • Verified customer

Excessive proof required

published

My wife and I signed up for SIMs with no hassle and they worked well. Then we were told that if we linked them we could save a few %. To do this they demand FAR more proof of ID than we required to buy the SIMs in the first place - the latest is that they want scanned copies of our driving licences. Sounds like an attempt to defraud us to me

3 comments
Yomojo
Yomojo M.Yomojo
MrDog
MrDog
Yomojo
Yomojo M.Yomojo

Seamless transfer, god connections.

published

I have only been with Yomojo for a few weeks, the transfer over was quick and seamless. I have had no phone or data connection problems and am quite happy with the service.

1 comment
Yomojo
Yomojo M.Yomojo

That sounds great, Wazza! Thanks for also dropping a review about your seamless experience!

Nice2Know

Nice2KnowAU

  • 32 reviews

They would rather call us liars than look into their issues

published
2 comments
Yomojo
Yomojo M.Yomojo
Nice2Know
Nice2Know

Thanks for your message - we cancelled the service. i will not be called a liar and you could not / would not provide more detailed information. I will not waste our time any more.

Nicole

NicoleNorth Parramatta

  • Verified customer

Excellent service!

published

Had no interruptions with my reception. Customer service responds promptly and provides excellent service! Will recommend this to my friends!

1 comment
Yomojo
Yomojo M.Yomojo

Thank you Nicole for your feedback and recommendations. We appreciate them. Cheers! - Jeff Yomojo Support

Rheem

RheemMelbourne

Great customer service even during holidays

published

I’ve been with yomojo for 10 months. Even had my plan upgraded automatically when they changed their plans at no extra cost plus customer service are very helpful.

1 comment
Yomojo
Yomojo M.Yomojo

Thanks Rheem! Happy New year! :)

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Only one method of payment, will cut off your phone rather than provide an alternative payment metho

published

My card details were stolen last week, so I needed a replacement card. This period coincided with my billing period for Yomojo. I only have one card, and yomojo does not accept any other form of payment, so they cut my service.

I contacted customer support, and was told that I could pay by cheque (if I made a prior arrangement, and paid two weeks in advance). This was of no use to me.

Incidentally, this is not the first time I've had an issue like this. In the past, a Yomojo systems error caused them not to deduct a payment from my card. Instead of notifying me or retrying the transaction, they simply cut off my phone.

1 comment
Yomojo
Yomojo M.Yomojo

no longer a customer

published

I tried Yomojo as a low volume user. Yomojo didn't mention that their SIMs only work on unlocked phones. so after paying to have the phone unlocked the Yomojo SIM didn't seem to work so I have gone back to Telstra

1 comment
Yomojo
Yomojo M.Yomojo
olivera

oliveramelbourne

  • 36 reviews

never had service but was sent to debt collectors

published

never been cutsomer i enquired and they sent my file for 65 dol to debt agency despite i try explqin i never was with them they charged me and sent to collectors now debt on my name is there stay away

9 comments
Yomojo
Yomojo M.Yomojo
olivera
olivera
Yomojo
Yomojo M.Yomojo

Happy Camper - just one annoying glitch

published

As a low volume user I am perfectly happy except that I once selected extra data. I have tried to un select additional data but every time though I have done all possible account reviews - it still appears on the account - I want it to go away as I don't need to pay for it. Reggie

1 comment
Yomojo
Yomojo M.Yomojo
  • Verified customer

I agree with "Could be more Customer Friendly" and "Unfair Credit Card fees"

published

They promise a reward for bringing new customer, but they do not care about the exiting ones. How can I save money? You need to send IDs for participating family members. What?! Why do you need IDs now? You never ask IDs even when you issue a new SIM card, so why ask now? Even If it's one person using 4 numbers why do you care? How can I avoid credit card fees? You can't. They do not offer other options like DD. And you end up paying way more for what seems to be "less expensive"

3 comments
Yomojo
Yomojo M.Yomojo
Ivanka
Ivanka
Yomojo
Yomojo M.Yomojo

Quality Service

published

Have never had a problem with Yomojo since joining up with them. Never had a reason to contact them except to change my details when necessary.

1 comment
Yomojo
Yomojo M.Yomojo

Hi Glen, thank you for your feedback, don't hesitate to contact us if you require assistance in the future :)

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The maroon maniac

The maroon maniacChermside Qld 4032 Brisbane

Absolutely the best mobile phone provider in the marketplace bar none friendly prompt service as wel

published

Read the title of my review as I put it there? Only the greatest mobile phone provider I've ever had anything to do with? Friendly prompt service with the best priced plans available especially for low users. Thankfully Yours, Robert P.J. Woolcock...

2 comments
Yomojo
Yomojo M.Yomojo

Wow! Thanks Robert! Appreciate the feedback. Cheers mate!

Marian

MarianDural

  • 3 reviews
  • 1 like

Excellent, reliable, economical

published

I have been with Yomojo and its predecessors, Savvytel, Yatango for many years and have never had a problem.
It's economical for low use users and is excellent that unused credits can be carried over if subscription is paid prior to expiry date. I am not planning to change my provider as I am quite happy with their service.

1 comment
Yomojo
Yomojo M.Yomojo

Nice to know you're happy with our service Marian, thanks for the feedback. Please don't hesitate to contact our support team if your need assistance with your Yomojo Account :)

All good, simple, flexible, cheap.

published
1 comment
Yomojo
Yomojo M.Yomojo

very good to deal with

published

I have no issues with the whole service and it suits my needs perfectly. They have a good range of plans which are low cost. Check it out. Have good network coverage and no dropouts at all

1 comment
Yomojo
Yomojo M.Yomojo

We really appreciate what you said Limby. We will continue to be the better choice for mobile services.

-Jeff, Yomojo Support

Sam M

Sam MSydney

Good, affordable mobile service - recommend

published

I am with Yomojo ever since they took over Yatango and so far no cause for complaints. Was on a $10/three month validity pre-paid plan and recently switched over to the cheapest 1 GB plan. No regrets as I use data only for my cell phone GPS while driving and for checking emails; it works adequately. The cost of the plan is competitive. Network coverage is good. Customer service is very good, especially their online chat service which is prompt and accurate. I see no reason to consider other providers.

1 comment
Yomojo
Yomojo M.Yomojo

Thank you so much Sam M for your feedback. Cheers!

Page 3 of 12
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Questions & Answers

AspAnt

AspAntasked

I have an Optus tower across the water from my home about 200 metres away. When I contacted Yomojo they confirmed that it would provide me with the best reception for wireless broadband ie 2300GHz. I asked what was the internet speed with such good reception and was told 12MBs. So I joined up. The best speed I have managed so far has been 5.45MBs......with it varying down to 2.2MBs. I have the router in the center of the home and it doesn't matter if I shift it next to the window facing the tower....the speeds are the same. Is Yomojo falsely promising 12 MBS? Is anyone else achieving better results. I have a neighbor 2 houses away who is receiving 12MBS on a Vodafone dongle and yet the Vodafone tower is further away and has more obstructions between them?????

5 answers
Cam M
Cam M

Yomojo are a bunch of clowns - personally I wouldn't believe a word they say. I think you might be entitled to a refund as it's less than 50% of the speed that you are paying for. Maybe try testing your neighbours dongle in your house and see what you get (might do it for a 6 pack of beer). If you get 12Mb/s then you go with Vodafone. If not - then there may be some interference from the other traffic from the tower (or simply your proximity to it) that is slowing it down in your house. Like when you get close to a radio tower and pick up 4 stations at once but you can't hear the one you are on - the signal to noise ratio gets screwed up.

AspAnt
AspAnt

Thanks Cam.... I have Amasim on my mobile phone and I did a speed test on the data....came up just over 45MBs. I don't know who they retail for but at least it showed me that the router from Yomojo is restricted. Yomojo retail for Optus....so it's either Optus or Yomojo applying the brakes and it's either at the tower or in the router. I'm going to see if I can find out who's ripping me off before I lose out on my new $175 router

Yomojo
Yomojo M.Yomojo

Hi Aspant, whilst the service uses the Optus 4G Plus network, the service is designed to be used in the home and the speed of data transmitted is different from the speed of data using other services supplied over the Optus 4G Plus network. In metropolitan areas n areas where 2300 MHz coverage is available, you should get download and upload speeds of up to 12/1 Mbps but lots of things can effect that. Your router may be faulty or there may even be a problem with the Optus tower. Send us a direct message or your contact details and we will be more than happy to help you troubleshoot this issue. Cheers.

Kristie

Kristieasked

Can I recharge my yomojo sim without having to go on the Internet to do so?

3 answers
Chardonnay
Chardonnay

I suggest you go with another company, Yomojo will take your money and run, with no reponsibility when something goes wrong!

karenfff
karenfff

I suggest you go with Amaysim. You can buy recharge cards at wollies. But if you really need a compnay with a store front then you have to go with either optus or telstra.

Kate
Kate

I was told no. If you run out of credit you cannot call anyone anyway. All calls to Yomojo cost and they seem to use up a lot of time and money for your own network. They don't explain what you need to do online so I got online and ended up spending more than the original plan I signed up on not to mention it was 6GB when signing up and dropped to 2GB without notifying me. When asking Yomojo about this they tell you it's on the website which I cannot see? So customers fault! So what you think you are signing up to becomes a different story you did not intend when going with Yomojo as they change things fairly often without letting you know and you're basically locked in unless you decide to change again. SCAMMERS. NOT WORTH SIGNING UP! I would advise people to shop around or make the change.

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