Activ8me (page 3 of 19)

This is a cost effective equivalent to other service providers. Love the unlimited data but service can be hit and miss in terms of download speeds.

Enjoying not needing to worry that guests will run out of data. Connection seems very reliable.

Can’t rate this service highly enough. We live in an extremely rural and remote part of Queensland. We’ve gone from only being able to access limited amounts of data each month costing hundreds of dollars to unlimited data at a much lower monthly cost. Excellent tech support, cannot recommend highly enough!

Cheaper which is good. Connection is about the same, no better.

It is saving us half hr drives to town just to use the internet. We can use it anytime without the worry of checking our data. So happy! We have some slow downs but can handle that.

I had tried the skymuster system under Activ8me for some time in the past and I thought the Unlimited would be finally the answer to streaming in Peak times. It completely disappointed me and I’m now very happy with Starlink for just $40 more.

It’s fantastic having unlimited data now I feel like a normal person. Thank you NBN

It’s fantastic, it’s fast enough for us and so far very reliable.

I have no internet for over week and half now. All I get is we have logged
It in our system and will follow up asap. Week and a half and when I ask it's the weekend or waiting for opticomm to get back to us. Pathetic service, do not recommend this mobb for anything. Run fast.

I got this service to upgrade from a 4g mobile plan. I found on average I got from 0 to 5 Mbps download. The customer service team was untruthful in what the service could provide. My 4g continued to out perform the satellite. Activ8me was not interested in fixing the issue save your Money go elsewhere

The network is currently down.
The company did not send me a notifification of the outage via text or email
The company does not respond to my email query
The company hold times mean I cannot get through by telephone
I live in a rural area with minimal network coverage
Not acceptable

Updated - Customer Care responded by telephone and were helpful in resolving this issues. They also committed to making an effort to improve their communication with customers regarding outages.

Activ8me internet has been really terrific. I have been with them for a few years now. I live in country S.A. and can only get wireless NBN. I got Activ8me to be my provider and they have been exceptional.
When ever there may be maintenance or a delay in internet they always contact me usually days before to let me know. great phone service and help also whenever i need it. I pay $69 for monthly unlimited. We run 2 computers and 2 smart TVs and have no lag. Great to be with them.

We started having our internet drop out the the last 3 days, no worries, unplug and reconnect but last night it just went off altogether.

Phoned support this morning and they didn’t know what was causing it and said they’d call back. We are now 7hrs later, no phone call from them at all. We called support again, on hold for 70min only for them to disconnect the call!

During all of this, I managed after a 30min wait to get through to customer service to cancel our service BUT I HAVE TO PAY UNTIL MY NEXT BILLING CYCLE! The kicker is, I don’t have internet to access!!

i am speechless nets slow even after paying $10 extra for speed, drop outs cuts out and if you call for support its almost impossible to get in touch with these people (activ8 if you think my review is false contact me) I requested call backs sent emails reached out to multiple team leaders no one helped or resolved. You people cut my net off today and its public holidays and I have family coming over am gonna be left without the net throughout the whole public holidays
You are the worst am taking you people to court for wasting my time taking money out of my account when you people owe me money and when I requested refund for false charge you ended up return only half the amount
PEOPLE PLEASE STAY AWAY FROM ACTIV8 !!!

We live in an area where we are serviced by satellite nbn. We recently switched to Activ8me Sky Muster Plus as we were very unhappy with our previous provider. We have been very pleasantly surprised by the coverage.
Thank you Activ8me.

Have just changed over from another Rural provider, and can’t believe how fast the service is, and what excellent value we now get. So glad we made the switch!

I had no internet for 5 weeks, I live in a remote area have no mobile service so no internet no phone, I received an absolute run around and was told that there was no technician available amongst other excuses
I made 14 phone calls before finally getting a technician to come and fix the problem who then informed me that he had been in the area several times over the last 5 weeks activ8me then refused to credit me for more than a month down time….. they also cost me 2 days off work waiting for technician and a Sunday shift because I could not be contacted not to mention the stress and anxiety it caused if I could give them zero stars I would

Absolutely awful service. Constantly doing speed tests and download/upload speeds are never above the bare minimum regardless of the time they're performed (even at 2am). Faster speeds and more reliable hotspotting from my mobile.
Customer service is non existent, rude from the moment the call was answered.
Unable to make any changes without a 30 day notice period which is not published on the website but hidden in the fine print. Good luck getting a response to emails, and call wait times on the help line are ridiculous, clear your schedule. If you're looking for poor service there are plenty of providers out there for far cheaper. Wouldnt even recommend to my worst enemy. BEWARE!

This activ8me we have had that much trouble with the wifi and they send someone out to look at it and fix it yeah right it works for one day then we are left with out internet for at times 2 weeks this has been going on for over 3 months but they are very quick to take funds every months still till this day limited access no internet but then it tells us on our mobile connected signal strength excellent still nothing look if this not get fixed o will end up going to a current affair about how hopeless activ8me is

So I have been with Activ8me for over 5 years now and I've been experiencing more and more internet disconnections and unreliable FTTP internet and have to constantly reboot my router and the box in the garage just to restore service (although does not always work and have to instead use my mobile as a hotspot).

I work from home and need reliable internet for remote access to customer IT environments.

Considering moving providers, as this is becoming more and more painful to constantly deal with.

Service is excellent, down times; mainly due to NBN; are well notified ahead of schedule. Good value for money, how can you beat $70.65 a month for unlimited download? Especially in the bush.

I have had an extended power outage, then a storm, so I waited patiently for the service to restore, it didn’t, I tried rebooting, resetting, all the layman attempts to no avail. I tried contacting activ8 support, but there is none after 1700hrs of a weekend. Being rural, sky muster is my internet, phone, my tv, pretty much everything communication wise and activ8 supplies ZERO support.

I have selected Activ8me as my Internet provider 3 months ago. After reading very negative reviews about Activ8me I still made decision to go ahead and find out how bad Activ8me service is. To my surprise I found out that Activ8me is good service so far and I m giving it 5 stars. Regards John. Rutherford NSW.

The connection was no exisistent. Spent hours trying to get through to someone on the phone, and through complaints email. The call centre troubleshooting employees were useless and continually blamed NBN. I was promised a credit for the money Active8me took from my account, but they did not honour their promises.

Why even offer a call back system in your after hours times if you never intend to call back ?

The speeds have been terrible the last 2 years though this last few months have been pathetic. I have my office at home for bookwork and most days it struggles to even download an attachment on an email…

Like come on, you guys should be paying us to put up with this headache of a company.

I've been with them 6 months on Skymuster plus and several times half the internet won't work. You get "server error" messages and what i've found out is the IP addresses they give us are on spammer blacklists. Because this company are using your IP address for other purposes. I've noticed other reviewers complaining of the same issue.
Customer service is a 40 minute wait on the phone. People are rude and dismissive.
This is close to a criminal organisation. There needs to be some regulator to shut them down. Barely legal and extremely contemptuous to the customer paying the bill.
Quality of connection is poor in peak times and patchy at others.
Switching provider. Don't make the same mistake as me. It's not worth the $5 saving.

I recently switched to activ8me and there are always some issues switching but I was surprised how supportive the help desk is. They would stay on the phone while I try things and would email afterwards to make sure everything is okay. After coming from the support wasteland that is HarbourISP, it is a blessing.

This review is for our home at Second Valley. Internet dropouts several times per month on top of 'scheduled maintenance' outages nearly every week. Multiple calls to tech services and each time its been determined that the router is the issue (Activ8te admitted the router is faulty). They refuse to replace the faulty router, refuse to offer any kind of reduction to the monthly charge and seem more interested in additional rhetoric rather than solutions.
Don't waste your time with this company.

Very slow speed, even with sonic. Seems only sonic is how fast data is chewed up. Got txt to say 85% data used didnt even turn on computer 2 days later 100% data used go figure?? I upgraded 1 time but no better service. i CANNOT recommend and would advise against using activ8me. I paid for 175g but only 45 of that is peak 7am-1am who is up from 1am-7am to use the rest NOT me. Ended my subscription before my 2nd month was up. Dont understand how they are still in business as they are so archaic

They will continue to take money out of your account after you have closed it. They would not offer me a refund or take my card details off their system. And they were extremely rude and kept shouting over me when I was taking. Ended up having to make a dispute with my bank. If I could give no stars I would!

Doesn’t work most of the time and you do not get the speeds promised even if a single device is the only thing connected. Paying almost $90 for data we can’t even use because it’s too slow. Off peak data is unusable wont even load an email.

Can’t wait for starlink.

Unreliable and drops out constantly. Tech service does not fix problems only patches for a matter of times. Saving grace is it’s only $50 Per month, lucky to get it to work to be worth about $10 of that. Go to StarLink, you won’t regret it.

This company was fired 250k by the ACCC for misleading advertising. Possibly the least reliable and trustworthy ISP in the country. Constant drop-outs, unreliable service and they don't provide anywhere near the speeds they charge customers for.

https://www.accc.gov.au/media-release/activ8me-to-pay-250000-in-penalties-and-refund-customers-for-misleading-conduct

After nightly drop-outs for weeks on end and zero tech support (they leave you on hold with no updates on your place in the queue and never call back) I changed to a more competent ISP. Avoid this company at all costs.