I been with Activ8 on the highest plan. 100/4 but all the while only getting around 20 download. The most will get 40 and never up to the limit I subscribed and pay for. Paying extra $30 (total monthly bill is $89.95) but getting worst service than the basic. A lot of time can’t get connected and have to changed to own mobile 4G device till get overused the mobile data and got charges extra.

Felt that I got conned ! Worst Fibre Optic plan ever experienced! Signed up for 24 months and at least half a year to go.

100/40 Plan getting speeds of BARELY 5mbs down, and 25mbs up.. absolute garbage, crap customer support, crap service. Avoid at all costs. This is the worst internet company I have ever been with..

Have been with this provider they have always answered my questions have been with them since we moved Newcastle about 14 years would never go with any one else
Good on you Activ8

Hi,
I was with iinet and changed to avtive8me last week( march 8th 2020), when i contacted activ8me sales team thay said i do not need to buy a new router, which saved me $98, most of the time providers asked from the customer to buy a router from them, i was pleased with that out come.
After that i have contacted the technical support team to establish my new connection, the pperson i have contact was DAVID, he was very good at his job, he guided me step by step to set up the connection . I am not good at these type of work, but his instructions were clear, of course i did some mistakes but he was ok, Its a good experience .

Thankyou

Thamara Attanayake

Been trying to call them past 1 week. On hold for up to an hour. Multiple call back requests but no calls returned. Work In the medical field and require internet services at all times for consults and advice. Also left email messages labelled as 'urgent' .but still mo response. Absolutely pathetic customer service. Would never recommend them to anyone.

Had so many issues with my old ISP (15 years) changing over to NBN, it kept dropping out and then disconnected completely, they even said I would need a technician to come on site, what they said just didnt make sense.

Eventually I just went with Activ8me, I was on hold for 10 min which is understandable given the circumstances (COVID) but after I hung up was connected in less than an hour........still connected, no drop outs. Called support to get modem settings sorted - again I was on hold but they called me and got me going straight away

So bad connection from last 3 days . Called them 4 times but no proper answer . Waiting time is hours . So sick of this company . Very very poor customer service . Connection dropped over 20 times these few days . I can't work from home . Can't do anything, I really want to change my provider ! Don't ever go with this company . The service is so poor . Enough is enough!!!!!!

The customer service was exceptional this evening... I spoke with a representative of your company that was knowledgeable, helpful, and great to speak to. We live 100kms from town and are self isolating with two Daughters School Age, one of our Daughters is an Asthmatic and both are Homeschooling online. Fingers crossed with your extra data plan for the next three months we don’t run out whilst online schooling. Thankyou very much!

Day 5 of no internet. I call a minimum of 3 times a day. My calls are not returned. When on hold, I am hung up on or I generally give up after 2 hours. I have had one call returned. I was told that they can see my Internet is not working and they will call me back, they never did.

Calling to make payment to make sure i won’t get disconnected from the service.
Had a shower... Made Lunch... after all that still on hold. HAHAHA funny Activ8me Network.
Time to change provider!

A year or so ago there were a few dropouts. Activ8me promptly upgraded our bandwidth to compensate. As of now with the coronavirus they have stepped up again to make life easier with no extra charges. Real Australian company values. Many thanks Activ8me

I was a happy Boom Broadband's customer until they quit providing NBN services and my account was switched over Activ8me. I didn't notice any change in speed or congestion (60-70ms Perth to Sydney latency), although random dropouts occurred more frequently under Activ8me (impossible to tell if it's their fault or the NBN infrastructure's).
Customer support is not as good as Boom's, cancelling the service turned out to be not as straightforward as I was hoping. If you want to cancel a month-to-month service act ahead of time.

I tell u guys, their technical support team NEVER answer your calls. I signed up with Activ8me last week and paid for set up fee. I got my wifi router yesterday but i had a problem with setting up the router. I tried to contact their help team, and a taff from sale team said she will transfer me to technical sup team. I waited in line for 3 hours and no one from technical team answered my call, so i selected a call back. However, I haven't received any call back from their technical team yet since yesterday.

I will wait a few more hours. If there is still no call back till tomorrow morning, byebye Activ8me, bye. I will move to other providers.

We had problems with our SkyMuster Plus connection and also with our VOIP. While initially it was difficult to find help, we ended up being put in touch with 2 amazing Activ8e Me staff who rectified our problems with the upmost professionalism. They were both not only super responsive and knowledgeable, but friendly too. Very happy with how fast our connection is and the VOIP is great - especially because we don't get mobile coverage where we live. Thanks guys!

Signed up with them had no service and didn't even use the internet as it was impossible to load a page i cancelled straight away and changed providers and told them i wasn't paying $70 for a month I never used. Now they have taken me to a debt collector to pay $70!!!! What a joke !! Maybe provide internet and people will pay you idiots!!!

Since swapping my fixed wireless to activ8me my internet speeds have been maybe 2-3 times faster than they were previously...no new equipment just must have been my crummy previous ISP...! now I download at 30-40mbps in evenings instead of 5mbps previously was about the upper limit at the best of times.