I had a query on my account which was explained to me and resolved quickly and was also given an adjustment on my next invoice. Very happy with the result.

I been with Activ8 on the highest plan. 100/4 but all the while only getting around 20 download. The most will get 40 and never up to the limit I subscribed and pay for. Paying extra $30 (total monthly bill is $89.95) but getting worst service than the basic. A lot of time can’t get connected and have to changed to own mobile 4G device till get overused the mobile data and got charges extra.

Felt that I got conned ! Worst Fibre Optic plan ever experienced! Signed up for 24 months and at least half a year to go.

100/40 Plan getting speeds of BARELY 5mbs down, and 25mbs up.. absolute garbage, crap customer support, crap service. Avoid at all costs. This is the worst internet company I have ever been with..

Hi,
I was with iinet and changed to avtive8me last week( march 8th 2020), when i contacted activ8me sales team thay said i do not need to buy a new router, which saved me $98, most of the time providers asked from the customer to buy a router from them, i was pleased with that out come.
After that i have contacted the technical support team to establish my new connection, the pperson i have contact was DAVID, he was very good at his job, he guided me step by step to set up the connection . I am not good at these type of work, but his instructions were clear, of course i did some mistakes but he was ok, Its a good experience .

Thankyou

Thamara Attanayake

So bad connection from last 3 days . Called them 4 times but no proper answer . Waiting time is hours . So sick of this company . Very very poor customer service . Connection dropped over 20 times these few days . I can't work from home . Can't do anything, I really want to change my provider ! Don't ever go with this company . The service is so poor . Enough is enough!!!!!!

Calling to make payment to make sure i won’t get disconnected from the service.
Had a shower... Made Lunch... after all that still on hold. HAHAHA funny Activ8me Network.
Time to change provider!

I tell u guys, their technical support team NEVER answer your calls. I signed up with Activ8me last week and paid for set up fee. I got my wifi router yesterday but i had a problem with setting up the router. I tried to contact their help team, and a taff from sale team said she will transfer me to technical sup team. I waited in line for 3 hours and no one from technical team answered my call, so i selected a call back. However, I haven't received any call back from their technical team yet since yesterday.

I will wait a few more hours. If there is still no call back till tomorrow morning, byebye Activ8me, bye. I will move to other providers.

Signed up with them had no service and didn't even use the internet as it was impossible to load a page i cancelled straight away and changed providers and told them i wasn't paying $70 for a month I never used. Now they have taken me to a debt collector to pay $70!!!! What a joke !! Maybe provide internet and people will pay you idiots!!!

We've had this ripped off for about a year plus...
And im shoppin around to change...the internet speed is soo slow....I usually just end up using my mobile hotspots...what a complete ripped and waste of money...for 69 bucks a month....lemme say it's not worth it

Great customer service, helped out with my internet, info was delivered in a timely manner James had answered all my queries - thanks for making everything easy to understand very happy.

A couple of issues with my router and speeds, the customer service provided each time I’ve called for help has been outstanding, and is a strong incentive to remain a customer

Good service and speed but at times specially during long weekends it stopped working and the customer service number also goes off during that time. Otherwise the service is very good and reliable. It happened 3times in 1 year so not bad.

They Couldn't fix the connection since the beginning, Internet was never connected to any devices.
Only monday to friday until 8pm for technical support.
Poor customer service.
Not recommended to anyone!

Customer beware do not sign up to activ8me. Both customer service and internet service is extremely poor. Daily speed loss, multiple testing with reps and no resolution. Absolutely appalling company.

Cheap, fast, with quality internet. With local staff on deck ready to go... There is no service better. Contact via social media, phone... Any issue and they have you covered

Have an Opticomm internet fibre connection to our home, and when we moved in ten days ago the connection was seamless and trouble free, after 10 days we lost internet due to Opticomm Fibre fault in area, but Active8me and Jim in particular helped and advised us in an attempt to correct the problem, and then booked the fault with Opticomm, who attended to it ASAP, cannot fault the after care service provided, would recommend Activ8me to anyone....keep up good work.

I had their Opticomm fibre connection. I went through lots of problems through activation since the previous tenant did not terminate his service, but the customer support was really helpful and supportive. Great company and service