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Online store, Physical storeReviewer Photos & Videos
Pencey PrepGreater Melbourne (Outer), VIC
- 7 reviews
Stand Out Service
Think good old fashioned service is a thing of the past? Think again because at this place they go out of their way to provide it. The products range from budget conscious to high end but the service does not alter. I bought a $150 set of headphones and they let me hang around as long as I wanted with whatever music source I wanted to test them before purchase. I paid a just a few dollars more then I could get them elsewhere but that was a drop shipper from Hong Kong who pretends they come from a local supplier. I would rather get them from here and have the peace of mind thet goes with that. Cannot recommend enough!
Great Service, Courteous
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nadiaMelbourne
Addicted to quality service
I ordered my headphones on sunday night and the were processed on Monday and hand delivered (simply because the owner lived nearby), unbeatable customer service that is not common in todays market. Well laid website and efficient ordering system. Item was exactly as described. Would recommend them to all hesitant customers.
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spitfire99AU
- 27 reviews
- 16 likes
Great Price and Quick Delivery
I bought a set of headphones at a discount price, the cheapest I could find on-line. Payment and purchase on-line was easy and hassle free. They sent the item quickly and it was exactly as described. One of the easiest on-line purchases I have experienced. I would not hesitate to buy from them again.
Price and quick delivery
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Auscan16AU
- 9 reviews
- 2 likes
Always Excellent
Never had a bad experience with them. They always ship items same day or next day, usually receive the goods the next day (melbourne). Great range and some of the best prices in Australia. Have bough a few headphones, amps and DAC units off them. Never had to return an item. Now the fist place I turn to for audio equiptment.
Prices, Physical Store, Great Range, Fast shipping.
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Excellent
Bought a Schiit Asgard 2 from the guys at A2A. The amplifier ended up having some problems, but they were really good about returns, giving me complete store credit for a different amplifier of my choice (Violectric HPA V90). Only con there was I had to pay return shipping (about $24). Am considering purchasing Audeze LCD-2 from either these guys or Headphonic in Perth
Good range, great communication
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StandardVictoria, Australia
- 30 reviews
One stop shop for audio gear
I have used AddictedToAudio for the past year on multiple purchases and they are my favourite online store for audio gear. They're not perfect, but are better than most other online retailers in Australia!
Email responses are usually answered within the day but occasionally it can take up to a week to get a response and sometimes you'll need to send them a reminder.
Prices are great and all items include free express delivery. You can also negotiate on large purchases, in my recent purchase of a HD800 with WA6SE amplifier, A2A had given...Read more
me a $300 discount (partly because it was my 30th birthday). Post sales service is fine, but if you don't live in Melbourne or not able to travel for any reason, be prepared to pay return postage AND redelivery fees on warranty claims. Price, free delivery, near perfect response times Occasional slow email response1 comment
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DesignersaurusBrunswick
- 3 reviews
- 2 likes
Excellent Service
Can't speak highly enough of the fabulous service from the guys at Addicted to Audio. They went above and beyond to keep me informed and made sure I got my ear buds as promptly as possible despite a supplier hold-up. They called me several times to keep me informed and gave me options due to the delay, and all for a $35 purchase. I will definitely be back when I can afford some decent headphones.
Excellent service despite my low-cost purchase.
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Frank4701Rockhampton
The best customer service I can ever recall receiving
I was looking to purchase a budget audiophile turntable and as I am new to audio had many questions to ask before pulling the trigger. Even though A2A was the cheapest I could find on the internet, $349.00 was a lot of money for me to drop and I needed to be sure it would suit my requirements.
They were very understanding of this took the time to reply to all my emails (even after hours) and he knew his stuff! When I had finally made up my mind to buy, they advised they had sold the last turntable in black the same day and would check with th...Read more
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CascodeSydney
Perfect transaction
I bought a headphone stand recently from these guys and was very impressed with the service. I ordered the item on Wednesday night and received it that Friday in Sydney. Good packing, and their communication regarding the order status and shipping was excellent. I had expected to be informed that the order would be sent from the US and was impressed that they had one in stock here. I'd buy from them again with no hesitation.
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KeithWSAU
- 4 reviews
- 1 like
Great service, and great range for a niche market.
I have bought some digital noise cancelling headset, and a headphone amplifier from here. They have a small, are very well presented and clean store in Kew, Victoria.
You can audition most high end sources, amplifiers, headphones, earphones and headsets, all advertised on their website. There was one complaint about them not able to pay by credit card, but I have had no trouble with that at all.
Noise cancelling headset and headphone amplifier.
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jmr76AU
First class service
I've bought from here twice. Their store is clean and orderly and they took time to help me, even though I bought a small unit. The second time they dealt with a problem (not their fault) by providing a level of customer service that I thought no longer existed. This is old-school decency, professionalism, and respect for customers. Support them at any opportunity.
Clean and orderly, good price, and they know what they're selling
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Great customer service!
I have ordered from Addicted to Audio twice, their customer service is outstanding and their delivery is very prompt. My Vita digital radios arrived well packaged. Very pleased with the products and the customer service, my only gripe was my inability to process sale by credit card, I had to use the direct deposit option, however my order was processed very quickly. Highly recommended.
Great service, prompt delivery well packaged items
For some reason I could not pay by credit card, had to use direct deposit option. If this is fixed would give 5 stars !
1 comment
George PoutakidisAddicted to Audio
Hi Kathryn16,
Thank you for your post. The good news is our new wbsite should be live this month with a new payment gateway option :) to avoid the PayPal credit card sagas.... Read more
Regards, George Addicted To AudioSimilar opinion? Write a review on ieatwords.com.au!
michael_hNewcastle
Great range of products and great service
Ordered myself a pair of the Grado SR80i headphones on Monday evening.
I sent them an e-mail late on Monday (after hours) to let them know the transfer would occur in the next day or so, and George replied almost immediately politely informing me that they would be shipped asap.
They were sent immediately once the bank passed on the payment and delivered to Newcastle by the end of the week.
Very happy with the headphones and the service.
Very reasonably priced product. Polite and responsive service.
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Franz_Kafka
- 12 reviews
- 11 likes
Addicted to Audio
Bought a pair of DT770 PROs from them earlier this year. Spent over 30 minutes with a sales person regarding different options - I was initially after the 880 PROs but he recommended a cheaper pair (better isolation) - an honest salesman who knew his stuff. The cans arrived quickly and communication was good along the way. Will shop there again
Good service, knowledgeable staff, reasonable prices
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LathimaroPerth
Prompt and Polite service
I purchased the Ultrasone Pro 750 from A2A online. Just got in on time for immediate pickup. I had the headphones delivered to me the next day in less than 24 hrs. All packaged and safely delivered Express Post. No Hassles no complaints from me.Great service. My first dealings with A2A has been positive.
Prompt delivery as promised
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niewiadGold Coast
Excellent service and fast turnover time.
I bought these headphones through another retailer, and when I checked the status 2 days later, the order was still 'processing'. I asked them about it on their live chat and I was told that it would be shipping later that day (Friday). After the weekend, on Tuesday, my order was still 'processing'. So I went on and asked again what is the deal? They made up some rubbish about waiting for stock from the supplier or something like that, and offered to cancel my order. I cancelled the order and received my money through PayPal a few days lat...Read more
er (thank goodness). I ordered the same headphones on Addicted to Audio on Monday night. By Tuesday I could see that my order had been 'Invoiced' and I got a message at 16:00 that it was at Nunawading ready to be posted. I had my headphones by 9:00am Thursday morning. Headphones are as described and working so far. Have been using them most of the day and am very happy so far. Worth paying an extra $40 for proper service. Thank you Addicted to Audio! They have a real store, not just online information. They were very reliable in their communication of where my product was. The price was not the best that I've seen, but still $80 cheaper than at JB Hi-Fi. They use express shipping at no extra cost, good service.Similar opinion? Write a review on ieatwords.com.au!
LewyHayCanberra 2600, ACT
Excellent Business. Superb Service. No issues using Paypal.
Probably one of the best business I've ever dealt with. The price was the cheapest I found (cheaper than both amazon and ebay as well) and the express shipping was free at the time which was an added bonus. I ordered my items at 3:40 pm on a Thursday and picked them up from the post office at 8am the next day. Had no issues whatsoever using Paypal to process the payment. I highly recommend this business for any audio purchases
Extremely fast shipping, cheap price, good communication
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asianscaperAU
- 3 reviews
Will definitely buy from them again
I received my headphone amps on time and in great condition. They've been working splendidly ever since.Their prices are very reasonable and relatively cheaper than other places I was looking at. From what I've gathered at the Whirlpool forums, they have a brick and mortar store at Kew East here in Melbourne where you can test their headphones. I wanted a local seller I could physically go to, which is why I chose this store. It was my first purchase with them over the internet and I'm pleased to say that I didn't have problems with them at all. Would definitely recommend them.
Quick delivery, relatively affordable prices
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BenHamiltonLOS ANGELES
No worries
I ordered some headphones (Shure SE215) from them on Monday. The price was the best I could find and with free express shipping. They arrived the next day. I got an excellent product for less money. The service was very good and I got updated as to where the order was at regularly. In general the whole atmosphere purchase was something I had no attention on whatsoever.
Accurate, reliable, do what they say.
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Paddy20BRISBANE
Fast delivery, great prices and good customer service.
The prices were almost half of all the retails stores. Next day delivery was right on the money, I ordered my items after lunch and they were at work the next morning. The great customer service when I developed an issue with my headphones ensures I will be a repeat customer. Couldn't be happier!!
Pricing, customer service and quick delivery.
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Questions & Answers
Tom P.asked
Does Addicted to Audio sell authentic products?? Skeptical about the price difference between major retail stores.
No answers
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George PoutakidisAddicted to Audio
Hi Jackula,
Thank you for your purchase and feedback, it is appreciated, as we can only improve when we know things are not as close to 100% as we aim for.... Read more
We do aim for email replies within 4 hours during the day and 12 hours after hours, often we reply within 30 minutes, however due to the volume of emails some slip through, this was especially the case when we changed anti-spam filters... This is no excuse so we have a new email service going live this month along with a new website which will overcome these issues and also any payment issues, as we are adding the NAB Payment gateway too. I would just like to clarify - A2A has and NEVER will charge for sending warranty items back to customers. Kind Regards, George Addicted To Audio