We booked a hotels for a trip to Italy and France before the Covid situation. Many bookings we no cancellation. With booking.com we managed to negotiate via the hotel and booking.com to cancel bookings and get a refund. Not Agoda. I have countless accomodation with them. I used their customer service email address before and they would reply. Now it gives a message that sends you round in circles basically making it impossible to contact them. Like a previous writer, I am having issues with a booking Agoda used a third party to book. That 3rd party will not allow cancellations despite this being extraordinary times. I can’t get to Rome so $600 gone. Never again Agoda, never another booking.

We booked and paid Agoda for flight which were cancelled. Agoda will not refund and told me it could take 5 months or more to get a credit voucher. They are blaming their suppliers.
I did my payment to Agoda and not their supplier.
Not a acceptable and will never book with Agoda again.

Flights were canceled by the airline.
We contacted the hotel who said once they receive payment from Agoda they will refund us in full or adjust our booking to sometime in 2021.
We then contacted Agoda who said they will not refund us and they will not be sending money to the hotel as they use a "third party" between them and the hotel. For some reason Agoda and their "third party" feel they are entitled to thousands of dollars for their poor service, leaving us and the hotel out of pocket.
Won't be using Agoda ever again, and when booking flights and accomodation for my less tech savy friends and relatives I will make sure they avoid Agoda as well.

When other travel sites are being helpful getting refunds, Agoda is not. They even stated they couldn’t get in contact with the hotel I was staying at when I had already been in contact with the hotel myself.

We have made a booking with Agoda but they refuse to give us refund when Australia is in full lockdown and unable to travel. I suggest everyone of us should take this up to consumer affairs, Chanel 7/9 Or take a class action against Agoda like the flight Centre customers.

I booked with Agoda in December 2022 for a stay in Spain in May 2020. Unfortunately with Australia not allowing international flights due to the coronavirus, l've been emailing Agoda and the hotel to get a refund but neither have responded to my emails. l will never be using Agoda again

Agoda won't give me a refund for my booking to use elsewhere due to the COVID19 dilemma. I am also part of a group of people who are at higher risk of contracting it and have provided a medical certificate from my doctor.

Instead they steal my money and open the slot for the hotel to give to other customers(I checked). You must be really proud of doing nothing and getting double .

Other companies have issued credits for customers to use on other flights/hotels but Agoda? Nope, they are the ONE company that I am having problems with during this situation.

They just steal your money and get even more money by having your booked dates open. Won't even give me a credit to use anywhere.

Agoda has done nothing except blame the hotel for a lack of refund. We purchased a product via Agoda and they can not deliver and they will not refund. You are disgusting and you will never have my business again. I will ensure I tell every single person I know to never ever ever use your service. How dare you rip off innocent people.

It doesn’t make it cheaper When booking though a 3rd party it, they take 15% off the booking price. How greedy can you be!!!
HostS look after you more if you book direct. It goes to show after the CV19. If you booked direct you would have got your money back.
Evey Host I talk to hates the way Agoda treat them.
Once you find the accommodation you want .... email or call them!!!! Stop using this greedy unhelpful platform. I will no longer use them after this.

I am having great difficulty in getting a refund from Agoda for my non-refundable booking. I made the booking before the Covid 19 lockdown. Agoda shuffles responsibility to the hotel, who say that they are happy to cancel the booking free of charge. When I sent agoda the reply from the hotel, agoda still is not prepared to refund my booking. I am highly stressed and worried about getting my money back.

We had 2 hotels booked in Thailand for this month in which we received full refunds within a week of inquiring with Agoda, we booked the hotels October last year as non-refundable due to good rates . Agoda didn’t ask for any fees unlike Aunt Betty (Flight Centre ) which scammed us out of $250 per passenger for flights that where cancelled by the airline, I will definitely use Agoda again but will never use Flight Centre .
Thankyou and Great Work Agoda

WE booked for a family of 5 for Vinpearl in Vietnam. Despite COVID-19 email stating that booking could be refunded, Agoda and Vinpearl refused to refund our money. Very different from the response we had from Booking.com who were amazing. Book with Booking.com in future!

Booked non-refundable accommodation at Katathani Phuket resort and Spa in April but due coronavirus could not go .
Received great response from Agoda .
They contacted the property while I was on phone. Received full refund on my non-refundable booking.
Great job ; thanks a lot

I phoned the Australian Customer Service Number: 80662868, to cancel my non-refundable Hotel booking due to Covid 19. At first I was only offered the option to re-book at a later date. I explained that this was not possible and asked to speak to the manager. The manager returned my call within 2 hours and said that my hotel - Novotel- had agreed to a full refund. The refund immediately appeared on my Agoda Booking details. I was told the refund should come through in 30 days.

Had to cancel booking due to covid19 pandemic travel restrictions was told by customer service that hotel refused to give refund as it was a non refundable booking & we could probably still be able to travel in 7 weeks, what a joke would not recommend booking with Agoda if they are still in business when the world recovers from this pandemic,

Agoda are refusing to support customers who made hotel bookings in advance that have to be cancelled due to government imposed travel bans and lockdowns. They simply refer requests for refunds (or vouchers) to the hotels. If the hotel insists on keeping the customer’s money claiming that bookings are non-refundable, Agoda simply passes the buck to the hotel (or keeps your money anyway). In this case APX World Square in Sydney. Do not use this hotel ever again either.

Do not use agoda ever again either!!

Agoda is refusing to provide a credit, refund or even rebook our accommodation. We can travel obviously due to the current circumstances yet they are refusing to provide any assistance. Do not book with a company who is willing to steal your money.

Do not book through Agoda. They have bee paid refunds for cancelled bookings from a hotel and refuse to pay the money back to the customer. DODGY - they are refusing to refund the money even though they have received it back from the hotel. The only reason I have even given them 1 star is because I cannot give them nothing.